Absolutely deplorable customer service experience... They want you to submit the information for a quote guaranteeing to make sure they have the lowest price. Then when you send them a direct link to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering with a credit card was simple just like anything else, Their price was a little lower than most places online. The company called to confirm shipping and called again to make sure everything... See more
Company replied
Pretty much the mailbox post I wanted and purchased to replace a similar post that had been damaged. Easy to order and arrived quite quickly, within the same week (I think I ordered Fri/Sat and had it... See more
Company replied
great, friendly 'real person to person' customer service, quick responses, prompt delivery, free shipping ... one of my more pleasant shopping experiences in a long time!, especially in this techno wo... See more
Company replied
Company details
Written by the company
Budget Mailboxes is the #1 Online Retailer of Commercial and Residential mailboxes. We offer dedicated phone support for our customers and are available to answer questions or assist with orders. We also offer coordinated Cluster Mailbox installation services as an additional option to any CBU mailbox purchase.
Contact info
3941 Park Drive, 95762, El Dorado Hills, United States
- (866) 707-0008
- support@budgetmailboxes.com
- budgetmailboxes.com
4.0
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your website makes it super easy to know what exactly is it that we need.
Great customer service when is needed, easy access to your website and understandable, quick steps to purchase your products.
19 July 2023
Reply from Budget Mailboxes
Thank you so much for sharing your kind words, Valerie!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I did not receive mountain hardware and…
I did not receive mountain hardware and sent an email and left a voicemail over a week ago with no response.
I originally left a one star review and was immediately called by the company. they actually had responded to my email and I just had not seen the response. They are helping me remedy the situation and I am changing this to a 5 star review.
11 July 2023
Reply from Budget Mailboxes
We are very grateful for the chance to support you! We love hearing feedback from our customers and we will do our best to use it to improve. Thank you for sharing your experience, Allison!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I love my mailbox
I love my mailbox! It was packaged beautifully with no issues. It was shipped fast to! Thank you!
6 July 2023
Reply from Budget Mailboxes
We are glad to hear you love your new Whitehall mailbox, thank you for your review, Darla!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Delivered promptly and communicated…
Delivered promptly and communicated well.
Readily available to assist us by phone.
Friendly and knowledgeable.
12 July 2023
Reply from Budget Mailboxes
Thank you for sharing your experience and kind words. We hope you enjoy your purchase!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Beautiful Mailbox & Quality Materials
The mailbox is made of quality materials and looks great. It was easy to assemble and the neighbors commented on how nice is looks. It really stands out in a world of boring mailboxes.
11 July 2023
Reply from Budget Mailboxes
Brian, we're delighted to hear that you love your new Whitehall mailbox! Thanks for sharing your review!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Best mailbox ever!
Finest materials. Sturdy well made. If one part is broken can replace that part only. Personalized. Extra large magnetic closing. Love it. Better made than the one it is replacing. Wish you had install service. Love it!
6 July 2023
Reply from Budget Mailboxes
We are so glad to hear you are pleased with your new Whitehall mailbox! While our installation service is for Commercial Mailbox units only, we greatly appreciate your kind words and detailed feedback. Thank you for your review, Carlene!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for leaving us a review, Allison!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Needed a new mail box
It was a quick email when we ordered a new mailbox(personalized). Process was simple and I received and email right away with what I purchased.
The mailbox came when they said it would. Great quality.
6 July 2023
Reply from Budget Mailboxes
We always prioritize a positive customer experience, and we love hearing your feedback! Thank you for your review!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Promises kept
27 June 2023
Reply from Budget Mailboxes
Thank you for sharing your review, Dwight!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Wes of support services was very…
Wes of support services was very helpful and very responsive . Product was delivered in a reasonable amount of time
26 June 2023
Reply from Budget Mailboxes
Thank you so much for your kind words, Darya! We made sure to relay the feedback to Wes, and we hope you enjoy your new mailbox!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
It is a great and very solid mailbox
It is a great and very solid mailbox. My parents are very happy about it. My dad was so concerned about someone stealing his mail but this locked and super solid mailbox prevents that. It was easy to install.
26 June 2023
Reply from Budget Mailboxes
We love that you are satisfied with your new MailBoss mailbox! Thank you for sharing, Roy!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I was sent parts that do not work.
30 June 2023
Reply from Budget Mailboxes
Thank you for bringing this to our attention! We appreciate your business and sincerely apologize for the inconvenience caused by the item not fitting properly.
We understand how frustrating it can be to receive an item that doesn't meet your expectations. Rest assured, we are here to assist you. We have reached out to you via email to get started with the return process, and we look forward to supporting you.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Item arrived in great shape and looks…
Item arrived in great shape and looks terrific installed!
22 June 2023
Reply from Budget Mailboxes
Thank you for your kind words about your new Whitehall mailbox, Justin! We strive to offer quality products that will keep looking great for years to come.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
EVERYTHING WAS GOOD...FOLLOW UP ON…
EVERYTHING WAS GOOD...FOLLOW UP ON ORDER WAS OUSTANDING
28 June 2023
Reply from Budget Mailboxes
Thank you for your feedback, Ron! We're delighted to hear that everything went smoothly, and we pride ourselves on providing outstanding service to our customers.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Nice looking mailbox and post.
I ordered the mailbox and post separately, because I needed a green mailbox and a white post to comply with our Home Association. However, I was sent a green mailbox and post and had to return the post in order to receive the correct post.
27 June 2023
Reply from Budget Mailboxes
We love hearing your valuable feedback, and apologize for any inconvenience caused by the incorrect color being sent. It has been a pleasure supporting you through the resolution process, and we thank you for sharing your experience!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Excellent customer service !
26 June 2023
Reply from Budget Mailboxes
Thank you so much for sharing your review, Tom!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great customer service
Great customer service, informed me of incompatible products, quick shipping, products matched images
23 June 2023
Reply from Budget Mailboxes
Thank you so much for leaving a review for us, T!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great customer service
Great customer service. They helped a lot when I needed to exchange the product.
15 June 2023
Reply from Budget Mailboxes
Thank you for sharing your experience with our team! It is our pleasure to provide quality service and we appreciate your feedback and support.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
You would not return the product when it would not work in our case. A standard product should allow for returns! Very poor customer service
You would not return thee
13 June 2023
Reply from Budget Mailboxes
We apologize for any frustration caused by our return policy for this particular item. We understand the importance of customer satisfaction and apologize if our policy did not meet your expectations in this case. We appreciate your feedback and thank you for taking time to share your experience with us.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for writing us a review, Michael!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.