Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
User friendly platform, however, the price did differ slightly from the advertised price on KAYAK.
Company replied
3.5
Average
30K reviews
Asks customers to review
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Reply from BudgetAir.com
We're happy to hear that we provided a good experience for you. We appreciate your positive feedback.
Booked a ticket and within an hour…
Booked a ticket and within an hour reached out to say I got a date wrong and want to cancel and rebook. Every airline allows free cancellation upto 24 hrs. But I had to pay big fee inorder to cancel. This forces us to not to use 3rd party ever!! It was too bad of an experience.
22 July 2026
Unprompted review
Reply from BudgetAir.com
Hello Bhavani,
Thank you for your feedback!
The U.S. 24-hour free-cancellation rule applies exclusively to airlines. As an online travel agency (OTA), we are unfortunately not subject to this regulation, so we cannot offer this 24-hour grace period on our platform.
We asked for your booking number in a separate email so we can contact you to discuss the options.
Kind regards
Steve
BudgetAir
Reply from BudgetAir.com
We're so pleased to hear that you found our booking process easy to use and our pricing to be good. Thank you for your wonderful feedback!
Reply from BudgetAir.com
Thanks! Have a great trip
I didn’t get a text letting me know my…
I didn’t get a text letting me know my flight was canceled and I came to the airport and was told my flight was cancelled. I’m not happy at all.
27 July 2026
Reply from BudgetAir.com
Hello Denetra,
Thank you for the feedback. For last-minute cancellations, airlines are responsible for notifying passengers directly.
Because of this, we will be reaching out to you shortly via email with details on how you can claim compensation directly from the airline for the inconvenience caused.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
We're delighted to hear that you had such a positive experience with our online booking system. We strive to make the process as straightforward as possible, and your feedback confirms our efforts.
Reply from BudgetAir.com
We're so happy to hear you found our services better and quick! We appreciate your positive feedback.
Reply from BudgetAir.com
We're so happy to hear that you found our service excellent and were pleased with our prices. Thank you for your wonderful feedback!
I had a bad experience with my first…
I had a bad experience with my first booking.
Will never book again.
27 July 2026
Reply from BudgetAir.com
Hello Arun,
We are very sorry to hear that your first booking with us fell short of your expectations. We would love to understand what went wrong, so a member of our team will call you shortly to learn more about your experience and how we can assist you.
Kind regardss,
Steve
BudgetAir
Reasonable price, friendly software user.
Reasonable price that compared to others airplane provider. Friendly, straight forward to purchase the tickets.
27 July 2026
Reply from BudgetAir.com
We're delighted to hear that you found our pricing reasonable and the ticket purchasing process straightforward. Thank you for your wonderful feedback!
Bcoz was easy and I didn’t expect that…
Bcoz was easy and I didn’t expect that I’m going to get my etiket.is my first time buying etiket my salf
27 July 2026
Reply from BudgetAir.com
We are so glad to hear that obtaining your etiket was an easy and positive experience for you! We appreciate your kind words.
Good
Always at least slightly cheaper to book with budgetair than other sites. Thats good.
26 July 2026
Reply from BudgetAir.com
We're so glad to hear that you consistently find our prices to be competitive. Thank you for sharing your positive experience with us!
My confirmation #:BUSA-36169023
My confirmation #:
BUSA-36169023
I’m still waiting for my E-Ticket.
Please send me E-Ticket ASAP!!!
7 July 2026
Reply from BudgetAir.com
Thank you for your review. It seems you missed checking your email as we have sent your eticket 5 minutes after we received your payment. Please check you email and spam . You can also get your eticket form your budgetair my account. Have a great trip and we hope to see you again. Kind regards Klara
Reply from BudgetAir.com
We're happy to hear that you found our service to be a good deal and fast. We appreciate your positive feedback!
QUICK AND EASY SO FAR.
26 July 2026
Reply from BudgetAir.com
We are delighted to hear that your experience with us has been quick and easy so far. We truly appreciate your positive feedback!
Reply from BudgetAir.com
We're so pleased to hear that you found the booking process easy and were happy with the deals you received. Thank you for your positive feedback!
Alert costumes!
I was very happy with a trip I purchased for this coming December 2026 from Miami to Santa Marta, Colombia; everything looked perfect back in March when I bought the round-trip ticket through this agency. In June, I received a message stating that the flight itinerary had changed—a change that didn't work for me. I contacted them, and they told me they would refund the ticket, but that still hasn't happened; I have sent numerous emails inquiring about the refund, but I get no response. I just want to warn others to be careful with this agency because they keep your money.
25 March 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the difficulties you've experienced with your flight itinerary change and the subsequent refund process. We understand how frustrating it must be to not receive a response after numerous inquiries. We want to assure you that we take your concerns seriously and are looking into this matter. Please share your booking number so we can check the latest status and get in touch with you. Kind regards Klara
Reply from BudgetAir.com
We're so pleased to hear that everything worked out well for you and that you found our pricing to be good. We truly appreciate your positive feedback!
Me seating was selected and not…
Me seating was selected and not secured. I cant re choose them now
25 July 2026
Reply from BudgetAir.com
Hello Falisha,
Thank you for sharing your experience. Having trouble with seat selection is certainly disappointing, and it is important that this gets sorted out for your trip.
A review of your booking details is currently underway, and an update will be sent directly to your email shortly with more information and options for your seats.
Kind regards,
Mark | Customer Service
BudgetAir.
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