Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BudgetAir.com
We're so glad to hear that everything went smoothly for you! We appreciate your positive feedback.
Reply from BudgetAir.com
We are truly delighted to hear that you received good service from us. Your positive feedback is greatly appreciated.
They added a $25/ticket
They added a $25/ticket
Insurance charge that I didn’t agree to. I called back within 10 minutes and they wouldn’t let me take off the insurance $100 insurance fee for the 4 tickets. I called customer service and asked for them to take it off they said no, I asked to cancel the tickets so I could rebook it and try to not have that charge put on there and Most airlines give you 24 hours to cancel they don’t. They said they can’t do anything to help me out. Disappointed
1 August 2026
Reply from BudgetAir.com
Hello Vogelsberg,
Thank you for bringing this to our attention.
Please note that insurance products become strictly non-refundable immediately upon purchase, as outlined during checkout. Additionally, 24-hour cancellation rules vary depending on the specific airline and ticket terms selected.
We take your feedback seriously, and a member of our support team will reach out to you directly by phone to review your booking and discuss this further.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
We're so happy to hear you had such a great experience with us! Thank you for your wonderful feedback.
Cheapest flights
The flight fares were lot cheaper compared to the airlines website or any other third party agency.
31 July 2026
Reply from BudgetAir.com
We're so pleased to hear that you found our flight fares to be more affordable than other options. Thank you for sharing your positive experience!
Reply from BudgetAir.com
We're so happy to hear that you found our booking process quick and problem-free, and that you appreciated our great price! Thank you for your positive feedback.
Reply from BudgetAir.com
Thanks for your review and have a great trip!
Showing that there’s bag during the…
Showing that there’s bag during the booking process, that’s why I’m booking with Budget air, and at the end…. No bags at all. Very bad.
1 August 2026
Reply from BudgetAir.com
Hello Remy,
Thank you for your feedback.
We would like to clarify that the baggage shown during the initial booking process was for complimentary hand baggage and a personal item, not checked luggage. Checked baggage selection depends on the specific airline fare rules selected at checkout.
Our team will reach out to you directly to explain your ticket details and assist you with adding checked baggage to your booking.
Kind regards,
Steve
BudgetAir
Greay Travel Services
I always get the tickets on time the customer service responds quickly as well
1 August 2026
Reply from BudgetAir.com
We are so pleased to hear that you consistently receive your tickets promptly and that our customer service team is responsive. We appreciate your positive feedback!
Reply from BudgetAir.com
Thanks for your review and have a great trip!
very easy to book
1 August 2026
Reply from BudgetAir.com
We're so glad to hear that our booking process was easy for you. We appreciate your kind words!
Reply from BudgetAir.com
Thanks for your review and have a great trip!
Very easy to book flight than other…
Very easy to book flight than other site that web site design take me through without confusion.
31 July 2026
Reply from BudgetAir.com
We are thrilled to hear that our website design made the booking process straightforward and confusion-free for you. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're so glad to hear that you found the booking process easy and appreciated the PayPal option. Thank you for your positive feedback!
Never take the car rental with Budget…
Never take the car rental with Budget air! We paid for the rental and they never give us the car! We reserved a car 1 month before our trip to Portugal and when we got there, they ask for 2 credit card of the driver. In the confirmation, they say that one card will be ask at the desk and they ask for 2. They said that the car that we choosed needed 2 cards (not in my contract!). The 2 youngs guys at the desk did not want us to get the car. With 3 youngs kids and the jetlag, we did not needed this. We had to go to Eurocar, just in front of them to rent a car. They dont even want to pay us back. I need to take legal action, this is so stupid.
We bought for more than 7000$ in plane tickets for our family of 5 with them. We paid 1300$ in car rental and we needed to go rent a car last minute for 3000$ at Eurocar.
Simply unacceptable.
Booking: PT860185070
19 June 2026
Unprompted review
Reply from BudgetAir.com
Hello Genevieve,
Thank you for sharing your experience. Arriving in Portugal with young children after a long flight only to encounter issues at the car rental counter is a stressful situation.
Car rentals booked through BudgetAir are provided by third-party rental partners who set their own pick-up conditions and desk requirements. Hearing about the trouble faced at the counter regarding credit card policies is concerning.
Please reply to the private message sent on Trustpilot or share your booking reference number here. Looking into the booking details will help review what took place with the rental provider and explore options for you.
Kind regards,
Mark | Customer Service
BudgetAir.
Momondo redirected me to BudgetAir
Momondo redirected me to BudgetAir, which got me the last minute airline tickets at the price advertised. I got spooked when I received an email that said my PNR+E_tickets will be arriving in next 96 hours. But they managed to send it in one hour of booking. I am happy and totally trustworthy.
29 July 2026
Reply from BudgetAir.com
We're so glad to hear that your last-minute booking experience was a positive one and that we could deliver your tickets promptly. We appreciate you trusting us with your travel plans!
I was ripped off by fake agency member…
I was ripped off by fake agency member on WhatsApp. From
What was supposed to just be a quote turned into booked flight with incorrect dates. Budget air would not offer any kind of cancellation even though I called them the same day.
28 July 2026
Reply from BudgetAir.com
Hello Jason,
Thank you for taking the time to bring this to our attention. We’re truly sorry to hear about your unpleasant experience. We've recently been made aware of scammers falsely posing as BudgetAir and carrying out unauthorised transactions. We want to clarify that these activities are in no way associated with our company.
Below are 3 actions we recommend taking to safeguard yourself:
• Report the unauthorised charges to your bank and request further guidance on securing your accounts.
• Notify local law enforcement/relevant consumer protection agencies about the scam.
• Ensure that you're booking/managing your trip through our official website at BudgetAir.com.
• Use only our official contact channels to discuss your booking details.
We take these reports very seriously, and we actively monitor cases such as yours. Please get in touch with us via our website, so that we can take a closer look and do our best to prevent such instances from occurring in the future.
Kind regards,
Mark | Customer Service
BudgetAir.
Competitive and credible pricing
The booking process was smooth. The pricing was competitive. All the relevant information related to the flights were provided. No hidden fees or requirements. The eTickets were emailed almost immediately even though provision for up to 4 days was stated.
31 July 2026
Reply from BudgetAir.com
We're so glad to hear that your booking process was smooth and that our pricing was competitive. We appreciate you highlighting the clear information provided and the quick delivery of your eTickets. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We are so happy to hear that you loved our service and pricing. Thank you for your wonderful feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.