BudgetAir.com Reviews 

Easy to use.

Showing that there’s bag during the booking process, that’s why I’m booking with Budget air, and at the end…. No bags at all. Very bad.

I always get the tickets on time the customer service responds quickly as well

Great value!

Thanks Excellent service

Very easy to book flight than other site that web site design take me through without confusion.

Easy booking process and having paypal option

Never take the car rental with Budget air! We paid for the rental and they never give us the car! We reserved a car 1 month before our trip to Portugal and when we got there, they ask for 2 credit card of the driver. In the confirmation, they say that one card will be ask at the desk and they ask for 2. They said that the car that we choosed needed 2 cards (not in my contract!). The 2 youngs guys at the desk did not want us to get the car. With 3 youngs kids and the jetlag, we did not needed this. We had to go to Eurocar, just in front of them to rent a car. They dont even want to pay us back. I need to take legal action, this is so stupid.
We bought for more than 7000$ in plane tickets for our family of 5 with them. We paid 1300$ in car rental and we needed to go rent a car last minute for 3000$ at Eurocar.
Simply unacceptable.
Booking: PT860185070

Momondo redirected me to BudgetAir, which got me the last minute airline tickets at the price advertised. I got spooked when I received an email that said my PNR+E_tickets will be arriving in next 96 hours. But they managed to send it in one hour of booking. I am happy and totally trustworthy.

I was ripped off by fake agency member on WhatsApp. From
What was supposed to just be a quote turned into booked flight with incorrect dates. Budget air would not offer any kind of cancellation even though I called them the same day.

The booking process was smooth. The pricing was competitive. All the relevant information related to the flights were provided. No hidden fees or requirements. The eTickets were emailed almost immediately even though provision for up to 4 days was stated.

BEST PRICE AND QUICKEST SERVICE I LOVE THAT

easy, show luggage in main booking screen. I like it.

+ very easy to use, very quick confirmation. unbeatbale price.
- Conditions for changing and cancelation not clear and obvious enough.
--- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which I believe to be legally mandatory both in the US and Europe.

One of the worst ticketing websites I have ever dealt with.

I understand that some bookings are non-refundable if the customer voluntarily cancels the flight. However, this was not a customer cancellation. The airline cancelled the flight due to the war situation in the Middle East and had already processed the refund to Budgetair.

After more than two months of constant follow-ups, Budgetair finally confirmed that my refund would be processed within 10 business days. It has now been 30 business days, and I still have not received my money.

The lack of transparency, poor communication, and failure to honor their own commitment is completely unacceptable. Customers should not have to chase their own money for months after the airline has already refunded the ticket.

I would strongly advise others to think twice before booking through Budgetair unless they are prepared to deal with extremely poor customer service and unnecessary delays in receiving legitimate refunds. Further to this review, this is a message from the airline confirming that the schedule was disrupted and flights were cancelled. The renewed or updated flight tickets were not shared by budgetair to us due to which the senior citizens travelling in this flight were stranded in Mumbai airport.
//Quote//

Dear Mr. Dsouza,

In continuation of trail email.

Upon reviewing your booking details, we found that your E-ticket 0987470130591,0987470130592,0987470130590 were issued through a travel agency. As the agency holds the refund rights, we kindly request you to liaise with them directly for assistance with the refund process.

We confirm that you are eligible for a full refund for the unused sectors, as your flight was disrupted and subsequently cancelled.

You may present this email as confirmation to your travel agency for assistance with the refund process

If you need any additional support, please feel free to reach out to us.

Thank You for contacting Air India.

Regards,
Sonia Goyat
Customer Service and Support
Air India
//Unquote//

Also, I have again received an email from budgetair that the details which I have provided already since past 2 months are insufficient dispute receiving a refund confirmation from budgetair on 25/06/2026

//Quote//

Good news!
Dear Peyton,
Air India has approved your refund request, so we’re getting things ready for you!

Good to know
We’ll return the amount to the same bank account used for the initial payment. How quickly you’ll receive the funds partly depends on your bank, but they should land in your account within 10 business days.

Covered by travel insurance?
Use this email and the attached cancellation notice to submit your claim.

All set. Good stuff.

Hope to see you back soon,

Customer Care
//Unquote//

good price and easy simple process thank you

I recently had a great experience with Budget Air that I would like to share. After a very busy day at work, I accidentally booked my son's tickets for October instead of August – the same year and dates, but the wrong month. I contacted customer service immediately, and although I had not purchased the free ticket-change option, Budget Air understood the situation and promptly issued a full refund. I was then able to purchase new tickets with the correct dates right away.
I have been a Budget Air customer for many years and will continue to be. In addition to offering excellent flight options, BA provides highly professional customer service and a thoughtful, individual approach to its customers.

Dear world,

Before booking a flight with BudgetAir, check Trustpilot.

As a father, I really mean it. I still can not recover from the trauma & financial burden they inflicted upon my family.

Save your money & time. Never use BudgetAir.