they are good to be honest and they help you to do the booking so fast whatever the price they show on the ad it is the same when you do the booking as well. That’s what I love it was so nice to do m... See more
Company replied
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Review summary
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First time using it and it all went reasonably smooth. There was some hiccups initially with prices until I realized that it was set to USD, a trap that truly does irritate me when booking air fares.... See more
Company replied
Hi, I just completed a booking on budjetair.com.au The process went smoothly until the final payment stage, where the price changed unexpectedly: - Initially shown: $489.00 - At payment:... See more
Company replied
Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more
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Company details
- #4 of 5 best companies in Airline Ticket Agency
- #4 of 8 best companies in Car Rental Agency
- #5 of 6 best companies in Flights Search Site
- #20 of 23 best companies in Travel Agency
- #5 of 7 best companies in Travel Aggregator
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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4.0
Great
13K reviews
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Sitting in comfort of my home I could…
Sitting in comfort of my home I could book ticket. User friendly online service. Thank you & look forward my first flying experience with VJ flight. Smiles
10 July 2026
Reply from BudgetAir.com.au
We are so happy to hear that our online booking service was user-friendly and convenient for you. We appreciate your kind words and look forward to welcoming you on board for your first flight!
Reply from BudgetAir.com.au
We are so happy to hear that you found the booking process to be both quick and easy. We appreciate your positive feedback!
Reply from BudgetAir.com.au
We're so pleased to hear you found our service excellent, easy, and simple! We truly appreciate your kind words and look forward to assisting you again.
Reply from BudgetAir.com.au
We're happy to hear we responded quickly and provided reassurance. Thank you for your kind words!
Reply from BudgetAir.com.au
We're so happy to hear that you found our site easy to navigate and our prices to be the best! Thank you for your wonderful feedback.
Reply from BudgetAir.com.au
We're glad to hear that our service was efficient and that your ticket was issued quickly. We appreciate your positive feedback.
Reply from BudgetAir.com.au
We're so happy to hear that our booking process was easy for you. We truly appreciate your positive feedback!
Reply from BudgetAir.com.au
We're glad you were happy with our service. Kind regards Klara
Reply from BudgetAir.com.au
We're so pleased you found the booking process easy and the price transparent. We truly appreciate your positive feedback!
After entering all the relevant…
After entering all the relevant passenger information all I got was Ooops multiple times. When I researched the price went up $40. I rebooked with another provider.
6 July 2026
Reply from BudgetAir.com.au
Hello Philip,
Thank you for sharing this feedback.
Encountering error messages repeatedly during the booking process is frustrating, and seeing the price increase right after is far from a good experience. A smooth transaction is what should happen, and the system technical issues are fully recognized.
A thorough check into the website performance and the pricing update for that session will be conducted internally to prevent this from happening to others. An email will be sent to the address on file by the end of the day to look into the account details and ensure everything is clear.
Kind regards,
Leo | Customer Service
BudgetAir.
Reply from BudgetAir.com.au
We're so happy to hear that you found our website easy and fast for booking your tickets! Thank you for sharing your positive experience.
Ease of execution of the booking process
10 July 2026
Reply from BudgetAir.com.au
We're glad to hear that you found our booking process easy to execute. Your feedback is valuable to us.
Reply from BudgetAir.com.au
We're so happy to hear that you found our online booking process easy and affordable. Thank you for your positive feedback!
It was super simple and easy to use and…
It was super simple and easy to use and it gave good flight price compared to other website I’ll be using this website again
9 July 2026
Reply from BudgetAir.com.au
We are so glad to hear that you found our website easy to use and that you were able to find great flight prices. We look forward to assisting you again in the future!
Easy to book but slow service if something goes wrong
Easy to book flights and check details. However online chat function is terribly slow (3hrs wait) and not helpful at all when you need assistance quickly, e.g. pending flight boarding. And there are no phone service in most countries. The information given by the agent is helpful though. I guess it is you pay for what you get.
8 July 2026
Reply from BudgetAir.com.au
Hello Po,
Thank you for sharing this feedback.
It is good to hear that booking the flight and checking details went smoothly, and that the agent's information was helpful. However, waiting three hours on the live chat during a pending boarding situation is a long time, and the difficulty in getting fast assistance when needed is fully recognized.
A review of the chat response times and support availability will be conducted internally to improve service speed.
Kind regards,
Leo | Customer Service
BudgetAir.
Reply from BudgetAir.com.au
We're so glad you found our service easy, quick, and efficient, and that we could assist with price comparisons! Thank you for your wonderful feedback.
'Free gift' is a bit of a rip-off
No problem booking the ticket, and the price was fine.
But the '$20 OFF your next flight!' 'gift' is a rip-off. If you try to use it all you get is a 'Payment unsuccessful' message when booking. Try on another computer and it says the code has already been used (but there's no problem at all processing the payment without the discount...). Why bother sending it at all if you can't use it...?
6 July 2026
Reply from BudgetAir.com.au
Hello Philip,
Thank you for sharing this feedback.
It is great to hear that the ticket booking process went smoothly and the pricing was right. However, the trouble experienced when trying to apply the discount code is far from ideal, and the technical errors encountered during payment are fully recognized.
A thorough check into the code's validity and the system errors will be done right away to see what caused the issue. An email with a clear update will be sent to the address on file by the end of the day to ensure this discount is properly sorted out.
Kind regards,
Leo | Customer Service
BudgetAir.
Reply from BudgetAir.com.au
Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and that any concerns were handled quickly and reliably. We appreciate your feedback!
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