I pirchased four moners and two psu from BT-Miners. They are the best company and have an office in the US. Shipping and payment wrre super easy processes and they handle all the customs crap o do not... See more
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Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their ded... See more
Company replied
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pri... See more
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! D... See more
Company replied
Company details
Written by the company
BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
Contact info
11 Round Lake Road, 12019, Ballston Lake, United States
- 813-820-0668
- store@bt-miners.com
- bt-miners.com
You should know
Replied to 75% of negative reviews
Typically replies within 1 week
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Exactly as described
Exactly as described, arrived quickly and safely packed.
It is not what they are representing
It is not what they are representing.

Reply from BT-Miners
shipping delay
it took more than 1 month before I received my machine. Lots of days were wasted. i should have had rewards already

Reply from BT-Miners
They sent me a broken miner weeks ago…
They sent me a broken miner weeks ago and are now ghosting me when I inquire about a replacement. Greedy and uncommunicative, this company is absolute trash. I recommend going with ANYONE else
About BT Miners
Hello, Everyone.
First of all, BT Miners is not a scam and neither am I.
Second, BT Miners takes credit cards.
Third, the team at BT is friendly and professional.
Im a small fish in the mining business right now and all these things matter to me.
Molly and Team BT, FTW.
Buying my miner was quick and easy and shipping was quick
Purchasing my first miner was very easy and shipping was quick. They answered any questions I had about the products I was interested in. I was so pleased with my first purchase from them that I have entrusted them with a rather sizable order this time around.
Affordable Hardware with Good Customer Service.
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pricepoint made it still cheaper than many competitors in the US.
Everytime I see a reasonable price for…
Everytime I see a reasonable price for their site advertised, I click and go to their site and ots 3 to 10 x what was advertised plus the CC fee pr Crypto fees on top.
BT Miner staff was able to answer my…
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! Derek

Reply from BT-Miners
Outstanding Experience with BT-Miners! Great prices and Lena is absolutely amazing.
BT-Miners is hands down the best in the business — from start to finish, they made the entire process smooth, secure, and stress-free. The peace of mind they provide is unmatched, and their customer service is absolutely top-tier.
A special shoutout to Lena, who went above and beyond! She was incredibly patient, walking me through everything — from the initial purchase, through customs clearance, and even helping me set up my miners via Zoom. That kind of dedication and personal support is rare these days.
I’m beyond impressed with the professionalism, communication, and integrity of BT-Miners. I’ll definitely be buying from them again — highly recommended for anyone serious about mining!
Have been buying units for several…
Have been buying units for several years. Very easy to communicate and discuss options. Once paid, very fast shipping (less than a week in my experience). Recent order was for 10 units and trust is important and bt-miners have earned the trust.
Only reviewing now since they asked. I will update once I have received my Bitaxe Supra Hex 701
I'll update this review as the process evolves. I ordered an in stock item on October 29th. As of now November 5th my order is still pending. Kind of expected it to ship by now, but with a weekend thrown in it's still within a reasonable amount of time.

Reply from BT-Miners
After several communications, they sent me a brand new unit
My experience with BT-Miners has been frustrating. At the time of purchase, I was told that I would only need to pay a minimal customs fee. However, this turned out to be inaccurate. The shipment was held at customs and I was asked to provide additional documentation such as the invoice and proof of payment.
After several communications, they sent me a brand new unit. Thanks BT-miners for your support.

Reply from BT-Miners
Just ordered Canaan Avalon Q Home Miner
Just ordered Canaan Avalon Q. I had read many reviews of the ID verification being a hassle. I called their USA number 813-820-0668 and spoke to the representative and she did confirm it’s required only for first purchase. Once an account is established and nothing changes, the system “knows you”so to speak and doesn’t suspect fraud or scam orders.
Regardless if this, it actually was nothing to it. I put my credit card information in and placed the order and then I was prompted to upload a photo of my driver license which of course matched my order. So I’m assuming that was the extent of ID verification everyone complained of.. unless I’m missing something, there was nothing to it.
Note: I did have to pay a hefty fee for shipping ($250.00) plus a credit card fee of $100.00.
Outside of this, painless transaction so far. Will see how long it takes for my order to arrive I guess.

Reply from BT-Miners
Overall, I’m very happy with the miner’s performance, the delivery time, and the company’s fast communication so far.
I ordered the GSminer for mining XTM, and after 4 days of use, it’s been performing great so far. The setup was very easy, and it’s impressively quiet for a miner—you can barely hear it running.
I did experience an issue with the power supply, which went bad after about 12 hours of operation. I’m currently using a desktop power supply as a replacement and have reached out to BT-Miners about the issue. They were very responsive to my questions before the miner arrived, so I’m hopeful they’ll handle this quickly.
Shipping took a little over two weeks, but overall, I’m satisfied with the miner’s performance and the company’s communication so far.

Reply from BT-Miners
Not sure what happened,but my order…
Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their dedication to customers. I have upgraded my experience from 1 star to 3. I decided to go with a different company to purchase the product. Once they fix payment issues,I believe they will receive higher reviews.

Reply from BT-Miners
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