Bryt Energy Reviews 8

I am having a terrible experience with Bryt Energy!

They are charging over £6 / day for an empty shop!

They have rejected, time again for the new supplier to take over. They are using ridiculous stalling tactics, asking for all manner of documentation in order to accept me as the owner of the property.

My next step is to contact Rip off Britain. Their reputation is a candle.

I suggest anybody considering them gives them a wide birth.

This has been, without a doubt, the worst energy company I’ve ever had to deal with—and that’s saying something. As a business customer, we rely on accurate and timely invoicing, yet Bryt Energy consistently fails to deliver. It takes them weeks to issue invoices, and for the past two years, we've received multiple bills and credit notes for every single month, causing endless confusion and wasted time.

Despite being in regular contact with them, the response is always the same: a standard apology blaming system errors, with no real resolution. The issues persist month after month, and nothing ever improves. We are unfortunately stuck in a contract, but I strongly urge others to avoid Bryt Energy entirely. It’s astonishing that a company operating this poorly is still in business.

Bryt Energy:
Thank you for your comment—ironically, this is the fastest response we've ever received from Bryt Energy. It's unfortunate that responding publicly is so prompt, yet answering a simple email takes several days. If only the same urgency was applied to actually resolving the ongoing billing issues and so-called "system errors." Responding online is easy—what we really need is meaningful action and long-overdue solutions.

Update 29 July 2027: We're a business and still haven't received an invoice since March 2025, this is their most recent email:

We’re getting in touch with a further update regarding the delays in issuing your bills. We appreciate this will have caused frustration and inconvenience, so we want to reassure you that we’re continuing to make progress in resolving these issues and getting things back on track.

We’d like to apologise again for this, and we appreciate your patience while our team continues to work hard to get your billing up to date as soon as possible.

What can you expect next?

We have now processed the majority of April 2025 bills and are on track to issue the majority of May and June bills by the end of the month. At this point, should there be any remaining issues with specific bills, we’ll prioritise resolving these and any corrections or updates will be reflected in your following bill.

It is now August 21 2025 and we still haven't received any bills since March 2025.

I contacted Bryt to tell them that I am a landlord and the premises in question are empty and unoccupied. They still insist on charging me £6 plus PER DAY for having the meter. Perhaps I should make my next tenant agree not to use Bryt Energy - RIP OFF company

Rip off - standing charge of £6.41 a day!!!! We had no choice to use them whilst our landlord assigned the lease, could not change supplier until that had happened. Be v careful if choosing Bryt

Absolute extortion and poor customer service. Avoid .
Only get helpful communicative staff when one complains. Calls not answered.....

Fantastic service from Darren today , so helpful and feeling very relieved that everything is sorted out.

Darren has been extremely professional, helpful and reliable in the service he has provided to us as a new business customer and is a true credit to Bryt Energy.
I would highly recommend their product and services as very competitive prices but most importantly to us as a business outstanding customer service.

Laura has been very helpful and very understanding over the past few months. We both worked on a particular challenging opportunity and required a lot of effort and a large number of pricing refreshes. Laura has always been quick to respond and tailored an offer around our mutual clients’ needs and requirements. Laura is a credit to Bryt and cannot recommend her high enough through our experiences. We will continue to place more business based on the 5* account management received.