brylanehome Reviews 

Shame I can't give -0 stars . I've ordered those Simpson tv sets and I ordered them over a month ago . No updates and the email links on the confirmation email isn't working and I've not received them and now the web site is saying temporarily closed so it looks like I've lost a fair amount of money .
I'm absolutely fuming

I needed 8 place settings Christmas dishes so I order two sets of 16. Both orders had broken dinner plates. Brylane's customer service basically offered that I could buy a third set for the same price that I had paid for the two prior sets ordered. I will never again order from this deceptive online retailer. They do not stand by the quality of their products, nor do they provide any meaningful customer service.

It's a DARN SHAME I cannot leave zero stars. I have had a credit account with Full Beauty for well over 20 years maybe as much as 30 and they did what many have done......customer service is now somewhere overseas and the rest has gone to "heck in a hand basket". I recently ordered a sheet set .... let me be clear: A NEW SET OF SHEETS and guess what I got? Someone's returns, shoved into a bag and re-shipped to me. It matters not to me if I got a discount off the inflated purchase price and don't even get me going on their EXORBITANT shipping. The ONLY TIME I will purchase from them is if I am getting one heck of a deal. I am done with this company. Getting 10.00 BACK was like pulling teeth. Nope, I now wish I had purchased from QVC. This company will end up going out of business because this is not acceptable and when called out on it you will and should expect a run around. I RARELY call to "complain" and have been a good, long time customer but this is IT for me. NO MORE.
**update**
I recv'd their USUAL "we are sorry and we strive for happy customers and you are valued...yada, yada, yada email. Really? Do they REALLY CARE? Oh, I can CALL THEM if I need further assistance. FOR WHAT? SOMEONE'S RETURNED SHEETS, WADDED UP in a bag? NOT ACCEPTABLE.....PERIOD! I don't care if I spent 40 or 400.00 dollars.....a sale is a sale and they have LOST my business. NO MORE FULL BEAUTY FOR ME and trust me, I mean it! Pathetic!

My review of BrylaneHome is very similar to many other complaints posted here. I, too, will be filing a complaint with my Attorney General’s Office for the Commonwealth of Kentucky, as well as the Federal Trade Commission, against BrylaneHome.

I received a circular flyer in my mailbox yesterday advertising 5-Star Rated Super Soft Sheet Sets starting from $14.99 using code BHDLB1, with “FREE SHIPPING” prominently displayed. The fine print indicated that this was an introductory offer and urged customers to act fast. Since I had just received the flyer, I assumed I was acting fast by attempting to place my order today, 08/03/2024. The flyer also stated that the offer expired on 09/24/2024.

However, when I went to BrylaneHome's website and tried to order the Navy Paisley Printed Sheet Set (which was featured in the flyer), item number 1580-34584-0446, the sheet set appeared as the BH Studio Print Sheet Set. The website message stated, "Color not featured in your catalog, or the catalog price has expired." The sets were listed at $32.99, discounted from $74.99, even though the flyer advertised the same set at a "NOW" price of $22.99.

Despite this discrepancy, I added the item to my cart and proceeded to checkout, hoping the price would adjust to match the flyer. Instead, the only reduction was the removal of the $10.98 shipping fee using the code BHDLB1. Even with additional discount codes found through a Microsoft coupon extension app, I encountered an error message at checkout stating, "Error! Code entered can't be combined with BHHELLO1: BHDLB1." This indicates that the advertised offer was false and deceptive.

Considering the time and effort BrylaneHome put into creating, printing, and mailing this flyer, this deceptive advertising feels deliberate. As a result, I am not only filing complaints with my Commonwealth’s Attorney General’s Office but also with the Federal Trade Commission for such unethical consumer sales practices.

Based on my experience, I cannot recommend BrylaneHome and will not be purchasing from them.

These guys are scammers. I intend to file a complaint about Brylane Home with my state attorney general.
I received a discount catalog that had 50% to 60% off in big letters. Throughout the catalog, the regular prices were in light ink and crossed out, while the discount prices were in bold. So I phoned and ordered sheets—one set for the discount price of $37 and another for the discount price of $74. When the mediocre sheets finally came, I was billed by my credit card company for $262. I tried repeatedly to call the company to correct the mistake, but the automated system hung up on me every time I asked to talk to a representative.
Finally, after multiple calls, I did get through to a person. She told me that I should have given a code on the back of the catalog. I looked and there was indeed a code in very small small print. I said, “Your catalog is very misleading. And the phone representative didn’t request the code.” She said, “That wasn’t his job. If you didn’t give the code you can’t have the discount. And I can’t give you the discount because it had to be applied at the time of purchase.”
I feel tricked. I fell for the ploy, but I will never purchase from Brylane Home again. It is clear that they are not a legitimate company.

DO NOT ORDER FROM THIS PLACE. THEY STEAL YOUR MONEY WITH ALL THEIR SHIPPING CHARGES WHEN YOU EXCHANGE AN ITEM. YOU PAY $60 AND YOU ARE LUCKY IF YOU GET $25 BACK!!! POOR POOR POOR CUSTOMER SERVICE!!!!

Back in March 2024 I bought a lovely, oversize king bedspread. It arrived with a rip in it on the face. Immediately contacted them for a replacement or return. I learned that I could do either...for a fee. Now, if it were my error; wrong size, wrong color, whatever, I'd not be upset BUT, this was a damaged item (and, given where the damage was, it was packaged already with the rip), no, I'm NOT paying a return fee of $35.97 PLUS paying USPS postage for it (which, given it's size and weight would be over $100). I gave them multiple opportunities to make this right, but they refused. So, I contacted Chase Visa and filed a dispute. A month later, Chase notified they had found in my favor and the charge had been reversed. I had already purchased a replacement (elsewhere) so I no longer wanted it but I held on to it. A few weeks later I get an envelope from "FullBeauty Brands." Having never done business with this company, I filed it where all my junk mail goes: the recycling bin. On June 4th I received another letter from this company. I normally would have tossed it in recycling but I had multiple legitimate envelopes and accidentally opened it. It said "SECOND NOTICE".....they claim I never paid for the purchase (as if they would process an order, much less ship it, if it hadn't been paid for) and were threatening to take me to collections....EVEN THO I WAS WILLING TO RETURN THE DAMAGED ITEM.

I have filed a complaint with the BBB of Indianapolis and they told me it may take 30 days OR MORE to get any kind of a response because of the sheer volume of complaints against the company.

Why am I not surprised?

Bought privacy fencing for my deck. Won’t work asked them to pick it up. Told me to take to FedEx or post office and pay to ship it back. Meanwhile boxes were opened and destroyed when I got them. Taped at least 3 times before I got them. Post office can’t take the packages too big and talking with FedEx it costs as much as the product to return. Don’t ever buy anything from them. Scamm

BEWARE ADVERTISED ORDER DISCOUNTS!!! After placing an order using a $20 discount code, I found out the code would not apply because the merchandise was shipped by a "select" Third Party. Nothing was indicated when the order was placed, only discovered when delivered. I would never have ordered if I knewit was full price, will never order from Brylane again.

This company is the worst company I've ever dealt with. I ordered a table top sized bird bath and got a 4 ft thing on legs that resembled a pig trof they refused to take it back and refused to answer any of my emails. They insisted I pay for it or were going to send me to collections.
Do not order from Bryland Home!!

This company stole my money then threatened to send me to collections if I did not pay them a disputed amount. What I received was not what was pictured. I returned the items and then they lost or misplaced them. Will never order from them again.

I would much rather give this zero stars! The merchandise was not great so we returned it. The return process was a bit of a nightmare, and they tried to keep my money! I'm still waiting to get money back. They told me it would be on its way. Then they gave me a gift card (never want to buy from them again!), so I called to get that corrected. They said there was no record of me saying they'd sent me a refund, but told me not to worry, they would take care of it. Now they are blaming PayPal who has no record of any request for that refund from them. Just stay away. Also, this is more than one brand and I'm quite sure you need to stay away from all of them. This also includes Woman Within, Roaman's, Jessica London, Ellos, KingSize, BrylaneHome, Fullbeauty.com, & Swimsuits for All.

I will not order from this company again due to their dishonesty. I was promised free shipping. After I placed the order they told me I could get a rebate for HALF the shipping cost. I still have not received anything . Shipping was expensive; $23. Despite having a screenshot of their “free shipping” claim, 1month and 4 phonecalls later; still no refund. Each representative tells me something different eg: “ we can refund you the total““ we can only refund you $16“ ”We don’t give free shipping,we only give a merchandise credit coupon for a future purchase”, “you’ll receive a check in the mail”, “ we sent an email with credit off another purchase”-(Not true). They are either dishonest or incompetent, I won’t deal with this company again.

I typically like all the products that I bought over the years from brylane home. The biggest problem I have is customer service. The representatives are foreigners and it's very difficult to understand them most. I'm very unhappy that they don't have customer service in the United States.

So I ordered a pop up tree. Was charged $24 for shipping. Received the item and couple days later opened it to find 3 wreaths! So obviously wrong item. Sent back to post office. When I had told brylane what happened said they couldn’t refund the shipping! WTH not? I have to pay shipping for item I didn’t order or want! But as of now a month later still received no refund and called twice requesting and each time was given a different response as to why. First time said it takes 5 to 7 days. Not today they are saying never got it. It is in route. I thought this was a Reputable company. It is not!! Buyer beware!

I ordered a tabletop pop-up Christmas tree for my son who lives in a studio apartment. Brylane shipped it via a carrier other than United States Postal Service. This carrier left the package outside a locked apartment building in the city. The package was stolen and now Brylane customer service tells me I have to order another one if I want it by Christmas and that I'll receive a claim form in 3 weeks to file for the loss.

The company is showing a markdown on the product. After checkout, I suddenly had to pay the total price. Went from $221.00 purchase to over $500.00. I was very disappointed, and the product was very good. It could have been a totally different review. Beware of the checkout price!!

I purchased the 4-ft pop up Christmas tree and I absolutely love it! I'm too old to deal with real trees anymore and even dragging out the big artificial tree box was too much. This was perfect! As easy as the video shows to put up. I put mine on my end table and from most angles it looks like a full grown tree. And storage will be so much easier this year!

Trying to return a patio umbrella but website says to contact customer service which is automated and there is no option to speak with a rep. When I tried several times to start the return on line they send a link that can’t be opened. Really crummy customer service and Happy Returns is a joke!

ZERO STARS! Quality of products and Customer Service has gone down since the Covid shut down. My first complaint: The website stopped listing past orders about 2 years ago and customer service will not address my questions about it. Calling customer service is a nightmare.
#2: Do not try to order anything that comes directly from another shipper - the only way to return those items is with the included packing slip. There was no packing slip included with the curtains I ordered and didn't like. Starting a return was nearly impossible since they don't list past orders. Once started you have to have the order number, only available in the email confirmation. I got that far; the order came up but no "make a return" button for the curtains. I emailed them and it took weeks to get the shippers address. I sent them back with USPS confirmation of delivery but no refund. By that time it had been over 60 days since the charge appeared and they must have a claim submitted within those 60 days. I emailed customer service to ask if I had any recourse after 60 days and included the USPS confirmation of delivery. I got very long, clearly canned, responses that never answered the question and finally one from a supervisor saying that my dispute was resolved and closed 4/4/23 - 2 days after I received the curtains. I never filed a dispute. I will never order from Brylane Home again.