bruselasmotor.landrover.es Reviews 

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Do not buy from this dealship

If anyone is considering purchasing a car from this dealership, I strongly advise you to pay attention to their negative reviews on Google.

I live abroad and purchased a Range Rover Evoque to use when visiting our home in Spain. We paid someone to fly to Madrid to collect the car and deliver it to our home 4 hours away . After driving the car for a day we realised that the parking sensors do not work and that one of the doors doesn’t even lock.

If they had apologised and taken the necessary steps to fix the problems then this would have been fine. However despite the car being purchased just days before, they said that we must take it to the nearest dealership (which is 1 hour away) and leave it with them to look at.

They refuse to provide us with a courtesy car, or pay for taxis or a hire car to be used whilst we’re without a car. This means that we’re not only losing valuable time from our vacation, but also incurring more costs for trying to resolve a problem that shouldn’t be our responsibility to fix in the first place.
Since this car was purchased from a Land Rover / Jaguar Dealership, its normal for us to assume that they tested the key features of the car before selling it to us under their brand name.

The worst customer service we have ever experienced from any car dealership in the world!

We are seeking legal advice as their must be some sort of consumer protection act they are breaking.

24 August 2022
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