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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their proactive approach and positive attitudes. Many people appreciate the exceptional customer service, noting the team's responsiveness, clear communication, and ability to understand and adapt to their needs. The overall service is frequently described as smooth, efficient, and easy, with consumers noting the quick onboarding process and the high quality of candidates provided. Reviewers are particularly impressed with the prompt response times and the seamless user experience, which has significantly eased their workload and improved efficiency.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, dedication, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the dependability and efficiency... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the professionalism,... See more

User experience

Users describe positive interactions with user experience. Customers consistently report an excellent and... See more

Response time

People report positive experiences with response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just got off a call with Hilda, my incredible new Customer Success Manager... I am blown away at the level of support, professionalism, and ease the whole team at Bruntwork have provided so far (s... See more

Company replied

Rated 5 out of 5 stars

I started an online newspaper cincyx.com as part of our larger Content Credits startup. We hired two part-time staff members from BruntWork. Both have been excellent! Nina and Qadder have started wo... See more

Company replied

Rated 5 out of 5 stars

Outstanding Support from John Laurenz Malalad John has been a pleasure to work with and a great support to our team. He is professional, responsive, and always willing to help whenever needed. T... See more

Company replied

Rated 5 out of 5 stars

We partnered with BruntWork to streamline our hiring. We were impressed by how quickly their team understood what we needed. Jerald, our CSM, has been a key part of that experience. He is responsive,... See more

Company replied


Company details

  1. Recruitment Service
  2. Payroll Service

Written by the company

BruntWork makes it easy for companies to outsource their most important roles to a distributed workforce who can perform these tasks virtually, in any language, anywhere in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bobby L is a fantastic worker

Bobby L is a fantastic worker, always dedicated to doing the job right every day!

21 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Bobby L’s dedication really shines through: showing up every day with that level of commitment is something we truly value. We’re glad he’s consistently delivering quality work and making a positive impact on your team. That kind of reliability is exactly what we aim to bring to every client we support.

The BruntWork Team

Rated 5 out of 5 stars

Bobby L has been amazing!!!!

Bobby L has been amazing to work with. He is always dependable, consistent, and goes above and beyond to support the team. You can count on him to get the job done right every time. Truly a valuable part of our team

1 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Bobby L sounds like such a dependable force on your team; consistency and that willingness to go above and beyond really make all the difference. We’re glad he’s been someone you can count on to get things done right every time. That level of reliability and support is exactly what we aim to deliver through every BruntWork partnership.

The BruntWork Team

Rated 5 out of 5 stars

Strong candidates

Strong candidates, excellent follow-through, and collaborative working relationships. Jeshryll is my account manager, and he rocks it on the daily.

I thoroughly enjoyed working with Alvin and Aelene for my GTM team. They were conscientious, mindful, attentive, hard working, and picked up AI native workflows quickly.

6 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s great to hear Jeshryll has been such a strong partner for you—consistent follow-through and day-to-day support really make a difference. We’re also glad Alvin and Aelene were able to step into your GTM team and quickly pick up AI-native workflows while staying attentive and hardworking. That kind of collaboration and adaptability is exactly what we aim to bring to every team we support.

The BruntWork Team

Rated 5 out of 5 stars

DJ has been an absolute asset to the…

DJ has been an absolute asset to the team since joining the Bernardi Group. She picked things up quickly and consistently demonstrates a proactive, can-do attitude in everything she takes on. She takes initiative without needing much direction, and regularly goes above and beyond, even working additional hours when needed to ensure all social posts are up-to-date. She is a genuine pleasure to communicate with day to day, positive and reliable. It’s a shame we don’t get to work together in person.

20 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

DJ sounds like an incredible addition to the Bernardi Group; her proactive approach and willingness to go above and beyond, even ensuring social posts stay on track, really stand out. We’re so glad she’s made day-to-day collaboration smooth and positive for your team. That kind of initiative and reliability is exactly what we aim to bring to every client partnership, even across remote setups.

The BruntWork Team

Rated 5 out of 5 stars

Had an amazing experience with…

Had an amazing experience with Bruntwork. They were always there if I had any questions or concerns. They made me comfortable through my journey and my assistant was awesome

18 April 2026
Unprompted review
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Reply from BruntWork

We’re really glad to hear you felt supported throughout your journey, that kind of consistent communication and reassurance is something we truly aim for. It’s great that your assistant made such a strong impression as well, and that the whole experience felt smooth and comfortable for you. That balance of support and dependable talent is exactly what we hope to bring to every partnership.

The BruntWork Team

Rated 5 out of 5 stars

Carmela is very responsive to all…

Carmela is very responsive to all inquires and makes it a point to clarify communications. She asks thoughtful questions and ensures that I am aware of any potential availability constraints when she has to step away for extended period of time (like vacation).

17 April 2026
Unprompted review
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Reply from BruntWork

Carmela sounds like such a strong communicator, being proactive about clarifying details and flagging availability ahead of time makes a real difference day to day. We’re glad to hear she’s asking thoughtful questions and keeping everything transparent, especially around scheduling. That kind of reliability and initiative is exactly what we aim to bring to our clients’ teams.

The BruntWork Team

Rated 5 out of 5 stars

Highly Valued Contributors – Professionalism and Results

Over the past six months working with our BruntWork employees, I have been consistently impressed by their professionalism, reliability, and attention to detail. They represent our company well in every interaction and always communicate with courtesy.

They have done an excellent job explaining the details of the services we provide, ensuring clients feel informed and supported throughout the process. In addition, they are proactive in sharing valuable feedback with our team, which has helped us continue improving and developing our program.

Their dedication, strong communication skills, and commitment have made them a valuable part of our team. I truly appreciate their contributions.

17 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s great to hear how your team has consistently delivered with professionalism, reliability, and clear communication over the past six months. We especially appreciate you noting how they’ve helped clients feel informed while also sharing feedback to improve your program, that kind of collaboration is exactly what we aim for. We’re glad they’ve become such a valued part of your team, and we’re here to continue supporting your growth.

The BruntWork Team

Rated 5 out of 5 stars

Overall, great experience!

Working with Jem has been a truly positive experience. From day one, she showed up reliably, took initiative, and was eager to learn every new task I put in front of her. She's professional, communicative, and genuinely invested in doing quality work.
What stood out most to me was her attitude — she approached every assignment with enthusiasm and a willingness to grow, which made her a pleasure to collaborate with. She's adaptable, quick to pick up new systems, and careful with the details.
I'm only parting ways with Jem because my business has shifted toward needing local, in-person support — not because of anything related to her performance. I would recommend her wholeheartedly to any business looking for a dedicated, hardworking assistant. Whoever works with her next is going to be very lucky.
Thank you, Jem, for everything!

16 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s wonderful to hear how Jem made such a strong impact with her reliability, initiative, and positive attitude from day one. The way she embraced new tasks and stayed invested in doing quality work really reflects the kind of talent we aim to connect with our clients. We completely understand your shift toward in-person support, and we’re glad Jem was part of your journey, she’ll truly appreciate your kind words.

The BruntWork Team

Rated 5 out of 5 stars

Initial review

To date I interacted with BruntWork so to find workforce as well as onboard talent. The entire set of interactions has been very professional, helpful, and impressive. Everything they promised they delivered on ti me and at high quality.

If it will continue like this then this will be a major growth and profitability driver for my company.

17 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s great to hear that your experience, from finding talent to onboarding, has been smooth, professional, and delivered on time. We know how important it is to follow through on what’s promised, especially when it impacts your growth plans. We’re committed to maintaining that level of quality as you scale, and we’re here to support you every step of the way.

The BruntWork Team

Rated 5 out of 5 stars

Kiezel has been so amazingly helpfu!

Kiezel has been so amazingly helpful, I can throw her any task and she takes it in her stride! She has been doing a bunch of work on my social media and applying the HR lens which it needs and its been so helpful and definitely increased my reach :)

17 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s great to hear how Kiezel has been able to jump into any task and bring that HR perspective into your social media work. Seeing that translate into increased reach is exactly the kind of impact we aim for. We’re really glad she’s been such a strong support for you, and we’ll be sure to share this with her.

The BruntWork Team

Rated 5 out of 5 stars

Excellent Experience with Candidate Selection, Interviewing and Onboarding

I operate a holistic medicine training and education group. We are always stretched thin and trying to keep up with ever-changing technology while we maintain subject matter expertise and provide guidance to our practitioner clients. My interactions with BruntWork partners was exceptional. There were 3 handoffs - sales and candidate identification, interviewing and selection, onboarding and support - and each person was professional, well-versed, on-time and provided fast follow-up. I am in the first month of training my VA-Marketing, Course Design and Social Media, and there is a steep learning curve so she can know my business and best represent me and my goals. You have to put time into the new VA, like any other employee, but I have no doubt of the payoff. I am already planning my next VA.

15 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing such a detailed experience. We’re really glad to hear that each step—from candidate selection to onboarding—felt smooth, professional, and well-supported, especially with the multiple handoffs involved. You’re absolutely right that there’s a learning curve early on, and it’s great to hear you’re already seeing the potential and planning your next VA. Supporting clients through that growth is exactly what we aim for.

The BruntWork Team

Rated 5 out of 5 stars

Thank You for all of the hard work…

Thank you for all of the hard work and dedication you bring to the team each day. Your attention to detail, positive attitude!

We appreciate everything you do behind the scenes to keep things running smoothly. Your contributions do not go unnoticed, and we are grateful to have you as part of our team.

Thank you, for all that you do!

12 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this, it’s really wonderful to read. We’re glad to hear the attention to detail and positive attitude behind the scenes have made such a difference in keeping things running smoothly. That kind of consistent, thoughtful support is exactly what we aim to bring to every team we work with.

The BruntWork Team

Rated 5 out of 5 stars

Michelle Ernest has been an amazing…

Michelle Ernest has been an amazing addition to the business. She was hired during an anticipated busy period and has picked up the processes amazingly quickly with little guidance. She is recommending improvements and taking control of her duties and always looking to make work easier to focus on the important things. Has been a great experience so far.

16 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this about Michelle. We’re really glad to hear how quickly she was able to step in during a busy period, take ownership of her role, and even suggest improvements to make things run more smoothly. That kind of initiative and forward thinking is exactly what we aim for in every BruntWork hire.

The BruntWork Team

Rated 5 out of 5 stars

Bruntwork has been great to work with

15 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We really appreciate you sharing this. It’s great to hear BruntWork has been a good partner to work with, and we’re glad the experience has been a positive one for you. We look forward to continuing to support your team moving forward.

The BruntWork Team

Rated 5 out of 5 stars

I am very impressed with the onboarding…

I am very impressed with the onboarding process at BruntWork so far!

15 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this! We’re really glad to hear the onboarding process has made a strong first impression. Setting things up clearly from the start is something we put a lot of care into, so it’s great to know that’s coming through. We’re excited to continue supporting you as you move forward with BruntWork.

The BruntWork Team

Rated 5 out of 5 stars

Chen Nee

Chen Nee is a kind and helpful co-worker. She catches on quickly when giving her new tasks, and is not afraid to ask questions.

15 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this about Chen Nee. We’re really glad to hear she’s been such a kind and helpful part of your team, especially with how quickly she picks up new tasks and asks the right questions when needed. That kind of initiative and willingness to learn makes a big difference in day-to-day work.

The BruntWork Team

Rated 5 out of 5 stars

Cherish is wonderful to work with

Cherish is wonderful to work with! I appreciate her attention to detail and willingness to help with new projects. We are so glad to have Cherish on our team.

15 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this about Cherish. We’re really glad to hear her attention to detail and willingness to take on new projects have made such a positive impact on your team. Having someone dependable and proactive like that is exactly what we aim to provide our clients.

The BruntWork Team

Rated 5 out of 5 stars

My Bruntwork teammate has been great…

My Bruntwork teammate has been great helping me keep organized. REcommending bruntwork to friends that need reliable virtual help.

14 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this. We’re really glad to hear your BruntWork teammate has been helping you stay organised. That kind of day-to-day support can make a big difference. We also truly appreciate you recommending us to your friends; it means a lot to know you trust the value we provide.

The BruntWork Team

Rated 5 out of 5 stars

Elite Design Talent: Rev’s Impact on Luxe Beat

I am writing this review to specifically highlight the outstanding work of my designer, Rev. After a previous designer left our projects in a difficult state, Rev stepped in and immediately stabilized the situation. She took everything in stride and turned a chaotic transition into a massive success.

The improvements she has made to the Luxe Beat Magazine brand are incredible. Rev has a unique gift for capturing the essence of luxury, bringing in sophisticated elements that have significantly elevated our visual standards. She has better defined the look and feel of our monthly publication, The Luxe Beat Collection, and our curated digests, ensuring every page reflects the high-end aesthetic we require.

Rev is a rare talent who balances creative vision with a calm, professional work ethic. Her contribution to our brand has been transformative, and we couldn't be more impressed with the level of design she delivers.

14 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for taking the time to share this about Rev. We’re really glad to hear how she was able to step in during a challenging transition and elevate the Luxe Beat Magazine brand with such a strong sense of luxury and consistency. That ability to bring both creative vision and steady execution is exactly what we aim for in every BruntWork placement.

The BruntWork Team

Rated 5 out of 5 stars

Great Experience

I've made two hires with BruntWork. Both Kevin and Joyce have outperformed expectations greatly. Both work hard, follow instructions well, and outperform what I would get from even my best US employees. I recommend both Joyce and Kevin to be commended by the BruntWork team. I'm happy to have them both full time, and they are valuable additions to our team.

14 April 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Thank you for sharing this! We’re really glad to hear Kevin and Joyce have both exceeded expectations and become such valuable full-time members of your team. It means a lot to know their work ethic and ability to follow through have made such a strong impact. We’ll be sure to pass along your recognition, and we truly appreciate your trust in BruntWork.

The BruntWork Team

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