Brunobed is a specialist interior furniture company that focuses on few products, which also means their focus is quality. I bought Bruno sofa bed 160cm, the buying process went smooth and within 2 w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a lot of questions regarding my order and the customer service responds were accurate and on time. There was problems with delivery and they were solved promptly and to my full satisfaction. Als... See more
Company replied
Delighted with this sofa bed. It arrived in less than two weeks with efficient delivery staff. The sofa bed was easily assembled, clear instructions with quality hardware and assembly aids. The fabric... See more
High quality product, exactly as described and expected. Good instructions and tools provided to assemble sofa bed. All solid wood and good quality upholstery. haven't tested it by sleeping overnight... See more
Company details
Written by the company
Bruno steht für ausgewählte Materialien, Fertigung in Handarbeit und eine klare Designsprache. Das Ergebnis sind hochwertige Möbel für einen besonders erholsamen Schlaf. Durch unseren Online-Direktvertrieb können wir Ihnen exzellente Qualität zu einem fairen Preis bieten.
Contact info
Kastanienallee 98a, 10435, Berlin, Germany
- 030 / 120 59 678
- datenschutz@brunobett.de
- brunobett.de
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plan well in advance to get when you need it
1. The sofa bed is excellent as I expected.
2. The customer service does not meet my expectation as it not in english.
3. The Furdeco delivery company did not provide me with updates and delivery plans as being suggested.
4. I was lucky to get the sofa bed before arrival of my relatives to visit me.
5. Placed the order in February to get the bed at the end of April.
16 May 2023
Unprompted review
Good delivery, good bed, also to sit on
Looks very nice, very good bed. Dry easy to make ready, good customer service. Nice colours
25 February 2023
Unprompted review
Give it a chance
Reviewed the bed on the excellent Dutch website. Read the term & conditions including the statement that the bed would be delivered in the required (bed) room. Ordered the bed, quick delivery at the front door. Due to labour regulations they could not deliver the bed at the 1st floor. Clearly a breach of contract. Arranged a nearby moving company to get the bed inside (what else can you do) and raised the issue with Brunobed. The Dutch customer service does not respond. The German customer service does, but never comes back after the "I will look into it...". The product is good, but due to the "customer service" I would avoid and won't have any other business with this company. - Update: after two months the Dutch customer service got back to me and apologized for the situation and promised to improve their processes. Better late than never, the issue is resolved. We are happy with the Bruno product and are hopeful that the service will match the quality of the product. Give it a chance!
1 August 2022
Unprompted review
Reply from BRUNO
Dear customer,
Thank you for taking the time to review us. We apologise for the unpleasant situation. We have since been in touch so that we could apologise in person. Also for the shortcoming of our service. This is anything but our standard. The mentioned problem with our transport partner has been resolved, but it is very unfortunate that you have suffered as a in the meantime. The costs incurred have of course been met. Once again, our sincere apologies for the situation.
I bought a mattress that after two…
I bought a mattress that after two years it just sinkt . Now my back hurts and also, I can feel the sink every time I lie down. The problem is that brunobett has a warranty that does not cover any issues…so they keep refusing the quality issue… I wished I read about it before hand ….so not my suggestion to buy from them in long term
19 August 2022
Unprompted review
Reply from BRUNO
Hello,
we would like to get in touch with you, even though some time has passed.
Of course, we offer fair warranty services. However, the depth of the dent is decisive for our warranty. These conditions can be viewed easily and transparently in our terms and conditions: https://www.brunobett.de/agb.
Kind regards from the Bruno Team
Bad delivery service
The couch is really nice but delivery service is very poor. 2 really young guys couldnot make it to the door and had to help them out all the way. I had paid for montage as well but they had no idea how to do it and have not been instructed to arrange. As they were very young i let them go. I called Bruno bed about this and they will arrange it with the transport
company. I asked them to follow-up on this but was not possible. Of course I was not contacted by transport company and if you call Bruno Bed you will not get through. Email are not being answered((
Update 14 July: they are going to deposit the montage. Hopefully it will take not hat long
5 July 2022
Unprompted review
expensive sofa unusable after 2 years
I paid 1350 EUR for a Bruno Sofa-bed 2 years ago. Already after 6 months, the seats started to sink - I contacted the company and they assured me this was normal usage -. 2 years after the purchase date, the seats have sunk by about 2 centimers (NB: I live alone and I am about 60 kg...), they are not confortable anymore. The back has completely lost its shape. The cushions sink and look bulky (and take lots of space on the already narrow seat).
For comparison, I had a 500 eur I*EA sofa before, and it survived 7 years with hardly sinking. Extremely disappointed, STAY AWAY - this Bruno is a short-lived scam.
16 January 2022
Unprompted review
Good quality and comfortable
Wir haben einen Betttopper und einen Schlafsofa bestellt und sind mit beiden sehr zufrieden.
The mattress topper is very thick and comfortable, it does move a bit to one side but we just shift it back when changing sheets, and it never hangs off or anything like that.
The sofa is ridiculously heavy so was hard to put together alone, but with only 4 screws it went quickly. I do tell my family to not just plop down in the couch because I don't believe the 4 screws are strong enough to handle reckless behavior. It looks great and sleeps wonderfully. With an ottoman even better since then we can put our feet up and not worry about back pain, since the seats aren't so deep. But it works perfectly for our small living room and we are very happy.
20 May 2021
Unprompted review
Hands down the most comfortable bed we…
Hands down the most comfortable bed we have ever slept in! The service was very prompt and everyone was super helpful!
1 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.