I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more
Company replied
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Review summary
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Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
I was in contact with this company over an order and I had the most prompt, well mannered person contact me. I was kept informed with total graciousness from Sadie. When a company informs you promptly... See more
Company replied
I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more
Company replied
3.4
Average
291 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BROWNPRO EYEBROW STENCIL ..These people have nerve
These people have nerve! I received a message that said that they have acted appropriately after I lodged an initial complaint about their deceiful practice. I ordered one single stencil..no extras, just one stencil in black
My account was charged for multiple stencils and not only once...twice!!!!!
When I inquired about this,the response was that I " had 'clicked' on various options and multiple stencils in my order"which is untrue. I cannot possible do anything with so many eyebrow stencils. I was changed over $80.00 instead of just $26.00 approx. I was charged for shipping three times even though all items arrived eventually in one package.
Notably, I contacted this company within a day or so about the charges and to cancel the order and was told that the item had left their warehouse.
They also advised that I could return the item.
It took more than five weeks for the stencil to arrive (it was shipped from within Australia..usual delivery time from anywhere is max 7 days ) and I was astonished to receive so many stencils. Non was black. They were BLOND.
To return them, I was instructed to send them to the USA to arrive within 10 days. This meant via air and with insurance. This amount would have cost around $40.
I was literally FORCED TO accept a 50% settlement as there was no other option.
This company is a scammer. And I suspect that I am not the only person who has been 'snookered'.
I re-affirm my advice. Do not order/ purchase from BrownPro. You can purchase a product like they offer from TEMU and you will be treated with respect and with honesty.
26 March 2025
Unprompted review
Reply from Browpro
Thank you for sharing your feedback. We’re sorry to hear that this experience was frustrating for you, and we appreciate the opportunity to clarify a few points.
After you contacted us regarding the charges, our team reviewed the order and advised that a return for a full refund was available within 30 days of delivery, not 10 days as stated. This option was provided in line with our standard return policy. We also understand that returning items internationally can feel inconvenient, which is why we offered an alternative resolution.
To help settle the matter quickly and avoid the need for a return, you were given the option to keep the items and receive a 50% refund for the accidental purchase. You chose this option, and the refund was processed accordingly.
While we regret that the order did not meet your expectations and acknowledge your dissatisfaction with the products received, we want to ensure the resolution is accurately reflected. Our intention was never to force an outcome, but to provide available options and honor the one you selected.
We appreciate your feedback, as it helps us continue improving our processes and customer experience.
Warm regards,
Customer Support Team
Very pleased with Browpro
Browpro are a fabulous company .I have had alot of missing parcels of late , by Shein..which has really stressed me out .They just fob you off .So when I ordered off Browpro , they are so on time with their goods .Also the makeup i bought is fabulous .10/10 👌
23 December 2025
Unprompted review
Reply from Browpro
Thank you so much for your lovely review. We’re truly happy to hear that your order arrived on time and that you’re enjoying the makeup, your 10/10 rating means a lot to us.
Warm regards,
Customer Support Team
Don't order from this company
I ordered the eye brow stamp online last November 2025, which was ok and paid for $9.53. After a month i receive a text message from this company charging my credit card of $36.33 of which i was surprised because i did not re order anything. My bank called me asking if it was legit, told my bank I did not order it. So in Called this eye brow stamp company and the lady gave me another phone number to call and the phone was not in service. Just a heads up ladies, if you want to order it go to amazon directly. I'm sure they have that product. At least it's legit.
10 November 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I ordered 1 dark brown pro brow when…
I ordered 1 dark brown pro brow when they are saying I ordered a 3 pack I know I didn't .They are also saying I ordered a 3 pack blonde which I didn't I emailed them and said I want a full refund .They said we can offer a discount ECT ECT guilty as they are
13 December 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I ordered and received this product
I ordered and received this product. When I tried to use it the powder crumbled. I contacted the company. They asked me for a picture of the defected product which I sent them. The next email I got from them was an order ticket that closed my complaint. Definitely a scam. Do not buy from this company. They told me they were out of New York and the product was shipped out of China. Don’t trust them scam
7 December 2025
Unprompted review
Reply from Browpro
We’re sorry this has caused confusion and concern. We’d like to clarify that this matter was already reviewed and fully resolved through our email support.
After you contacted us and sent photos of the damaged product, we processed a refund for your order, which has already been completed. The support ticket was closed only after the resolution was finalized, not to dismiss your concern.
Regarding shipping, while our company operates out of New York, some of our products are fulfilled through international partners. This information is disclosed and does not affect our responsibility to support our customers.
We understand your frustration, but we’d like to confirm that this case has already been settled and refunded. If you need a copy of the refund confirmation, our support team can gladly provide it.
Warm regards,
Customer Support Team
Browpro says it's waterproof
Browpro says it's waterproof, well it's not. The stamp is terrible. Does not make a nice looking brow. I do not recommend.
30 October 2025
Unprompted review
Reply from Browpro
Thank you for sharing your honest feedback. We’re truly sorry to hear that the BrowPro didn’t meet your expectations and that your experience was disappointing.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Reply from Browpro
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with us. Your feedback truly motivates our team to keep delivering the best service possible.
Warm regards,
Customer Support Team
I WILL NEVER ORDER FROM THIS COMPANY…
I WILL NEVER ORDER FROM THIS COMPANY AGAIN.. REPLACED AN ORDER AND ACCORDING TO THEM IT WAS DELIVERED WHICH I NEVER GOT.BUT INSTEAD OF THEM TAKING CARE OF THE SITUATION, THEY KEPT HARASSING ME WITH EMAILS, AND MAKING EXCUSES AFTER A FEW WEEKS OF BACK AND FORTH, THEN THEY WANTED TO SEND ME A PRODUCT REPLACEMENT, WHICH I WAS NO LONGER INTERESTED IN AFTER PUTTING UP WITH THEIR B******* FOR SO LONG TO THIS DAY, THEY HAVE NOT REFUNDED ME.I GUESS THEY NEED THE MONEY MORE THAN I DO. SO BEWARE WHENEVER YOU'RE ORDERING FROM BROWPRO . *According to your reply, you need more information.That's funny, you used to email me back.And forth, at least 2-3 times a day with nothing but excuses *
11 November 2025
Unprompted review
Reply from Browpro
We’re sorry to hear how frustrating this experience has been, and we understand why you’re upset. That was never our intention.
To clarify, when the delivery issue was reported, we offered a replacement as one of the available options to resolve the situation. You let us know that you were no longer interested in receiving a replacement, so we respected that decision and processed a full refund for your order instead.
We’re sorry if the back-and-forth communication added to your frustration. Our goal was to gather the necessary details to resolve the issue properly, not to inconvenience you. The refund has already been issued, and depending on your bank or payment provider, it may take a few business days to reflect.
We appreciate you taking the time to share your feedback, as it helps us improve how we handle situations like this moving forward.
Warm Regards,
Customer Support Team
My brownnnever looked this even
My brownnnever looked this even. Amazing product!!
2 December 2025
Unprompted review
Reply from Browpro
We’re delighted to know you’re pleased with the results. Thank you for your feedback!
Warm regards,
Customer Support Team
I found the stamps really easy to use…
I found the stamps really easy to use and 99.9% of the time got them equal both sides.
Only issue i found was even though they stayed in place and still showed a few hours later, they definitely weren't waterproof, so if you wear glasses you have to be careful when adjusting them that you don't smudge them, but would definitely buy again.
6 September 2025
Unprompted review
Reply from Browpro
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the stamps easy to use and that they helped you achieve even brows with long-lasting wear. We appreciate you highlighting the waterproof concern as well, your comments are valuable and will be shared with our team for review. We’re pleased to know you would purchase again, and we truly appreciate your support.
Warm regards,
Customer Support Team
They deserve zero stars
They deserve zero stars. They have billed me for 3 months. I'll give them the original billing of $31.63, even though I tried to cancel the same day as I ordered, and they refused my request. Now they are charging my paypal account $31.63 EVERY month and not even sending the item. I will only pay the original order (even though I tried to cancel).
After reviewing the previous information, I noticed that my first payment was for $55.07. After that, I was billed for $31.63 FOUR more times without any items shipped. I'm furious and I would never, ever recommend BrowPro again. For those of you that are thinking about ordering from these crooks, THINK AGAIN.
Oh boy, I got another billing!!! I BrowPro has sent me an apology, but what will make me happy is a REFUND FOR BILLING ME FOR NOTHING. I'm giving them one more time to send me a refund for the incorrect billing. If they won't give it to me, I will report them to BBB, and any other review sites I can find.
5 August 2025
Unprompted review
Reply from Browpro
We sincerely apologize for the frustration this has caused. We completely understand how upsetting it is to see another billing, especially after you were already assured this would be resolved.
After a careful and thorough review of your account, we’ve decided to issue refunds for the charges in question. These refunds have now been processed back to your original payment method. Please allow a few business days for the funds to reflect, depending on your bank or payment provider’s processing time.
We also want to reassure you that we’ve taken steps to prevent any further incorrect billing. Your feedback is taken seriously, and our goal is to make this right and bring this matter to a full close.
Thank you for giving us the opportunity to correct this, and again, we’re truly sorry for the inconvenience and stress this caused.
Warm regards,
Customer Support Team
This is just a top up to my review on…
This is just a top up to my review on this Company who seem to prove dishonesty pays off. Paypal decided the first time I put in for a refund to go with Browpro. I appealed against it and I thought I had a good chance as I told the truth and sent paperwork to support my appeal. They came back to say they went in favour of the seller. Wait for it you will all relate to this that I ticked the box agreeing to subscribe. I received a copy from Browpro that I was supposed to have ticked but it was not ticked that is how bad they can be. I sent PayPal the copy without the tick but it made no difference to their decision. I will not use Paypal again as they know what Browpro does and is doing. Please be careful of this Company as they go under different names. All of a sudden I was dealing with Nymbus not sure what that was supposed to be about. Good luck
Joan
31 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I was charged twice, no product
I was charged twice, plus charged for a VIP thing...30+ dollars. Refunded the 2nd charge, VIP thing was charged after they said it was cancelled. Been over 30 days, no product. Is this a fake company?? Going to call credit card company and dispute charges. DO NOT ORDER from them!
14 November 2025
Unprompted review
Reply from Browpro
We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
These guys are fraudsters and the product sucks
Do not buy this company’s product. It’s ridiculous. I looked like Groucho Marx and never actually used it other than one time and never left the house with it on. The company also practices very duplicitous tactics, and opps you into repeated subscriptions without permission and then refuses to refund more than half your money. they also automatically sign you up for multiple products at one time even when you close the screen and don’t submit they send them to you anyway and charge you. And then spend four or five emails trying to coerce you into actually keeping five versions of their product that you never ordered. If you tell them, you don’t know why you were charged, they claim that it’s your fault and act like they’re doing you a favor to refund only half your money. There’s a lot of alternatives out there to this company, most probably have much better products, go to any other one, but this one.
10 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This eyebrow stamp is awful
This eyebrow stamp is awful!
They say no problem with returns, absolute worst experience of my life! They give no return labels, requested address, no reply . They steal your money, send you upsale you never wanted, then hit with BS vip that wasn’t authorized! Just don’t
24 September 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
why are we being charged for monthly…
why are we being charged for monthly fees after ordering this product??? this is insane . I want a refund back from 6 months ago not knowing this was gonna happen, very shady company buyer beware
29 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Got the product not as easy to use then…
Got the product not as easy to use then blow me down have been charged 2 more payments for something I don’t know what. What’s up with that now have to change all my bank details NOT A HAPPY CUSTOMER
29 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
They charge me twice saying I'm VIP…
They charge me twice saying I'm VIP that's not true I buy it once and that's all and product is not good at all, they stilling your money!!
25 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Product is crap and company even worse
Product is crap and company even worse. Fraudulently sign you up for annual subscription, discontinue communication about charges and shipping (as done on initial order), don't ship ANYTHING and then state "company policy of refund timeline" and problems with being able to refund full amount unless I give the my PayPal (don't have) or give me a trustworthy friend account information for balance due. So you want to steal from me twice or pull in another victim. SCAMMERS AND SUPPORTERS SHOULD BE ASHAMED.
23 December 2024
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
STILL NO Response FROM BROWPRO .CO
STILL NO RESPONSE FROM BROWPRO .CO NEW YORK USA THEY'VE STOLEN US$110 FROM MY ACCOUNT HERE IT IS THE 21 ST OCTOBER 25 NO RECEIPTS NO DELIVERY NO REFUND AND NO RESPONSE 🤬 FRAUDULENT PRACTICES AND SCAMMERS NOW I'M BEYOND ANGRY
30 September 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
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