I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
Was charged a subscription fee. Raised this with company who dealt with it quickly. Money was refunded immediately. I found customer service to be polite and understanding. Product I bought is fantast... See more
Company replied
I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more
Company replied
3.5
Average
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a single set of the brow…
I ordered a single set of the brow stamp. To date i have not received any product, but have had my debit card charged for numerous items I did not order. My $9.95 is now up to over $130!!! I was also charged $12.95 expedited shipping which i had not requested.
3 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
These people are liars
These people are liars. I made an order. They offered me a 30 day trial membership that was FREE. It wasn't supposed to hit my account for 30 days. But it hit right then, and getting these people to stop giving me the run around is impossible. Dishonest company, run by dishonest people.
4 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This is the best brow product I’ve…
This is the best brow product I’ve used—and I’ve tried dozens. It’s reliable, clean, and makes my brows look amazing. I use it before work, before dinner dates, even just to feel cute at home
2 October 2025
Unprompted review
Reply from Browpro
Your satisfaction means everything to us. Thank you for trusting BrowPro with your brows!
Warm Regards,
Customer Support Team
I thought it would feel heavy on my…
I thought it would feel heavy on my skin but it doesn’t. Barely notice it’s there but it looks like I had a full brow treatment done. Amazing little tool.
3 September 2025
Unprompted review
Reply from Browpro
We’re excited to hear BrowPro worked beautifully for you. Thank you!
Warm Regards,
Customer Support Team
Browpro is a scam
Browpro is a scam! I ordered two stamps and they added additional items and charged me an additional $80. When I called they stated it was too late to cancel. The product was garbage and did not work as advertised. I do not recommend buying this item. I am sorry that I did not read the reviews first. Please don’t waste your money, it is definitely not worth your money!
18 September 2025
Unprompted review
Reply from Browpro
We’re sorry to hear that you’re unhappy, but we’d like to clarify what happened based on our records.
You placed your order on September 5, 2025. About a week later, you contacted us requesting to cancel some of the items. At that point, the order had already been processed and shipped, which is why we were unable to cancel it. This was explained during the call.
That said, we did not ignore your concern. We provided you with return instructions so the items could be sent back for a refund in accordance with our policy. Unfortunately, we never received a follow-up from you or confirmation that the return was sent, so we were unable to proceed further with the refund.
We understand that this experience was frustrating, and we genuinely tried to offer a resolution within what our system allows. If you still have the items and would like us to re-send the return instructions so we can review your refund eligibility, you’re welcome to reach out to us directly and we’ll be glad to assist.
Warm regards,
Customer Support Team
Scam company
Scam company. Please don't fall for it and throw your hard earned money at this company. They take your money. Plus do a second unauthorised transaction to sign you up for a monthly subscription. You won't get your product and you won't get a refund and they won't communicate with you!
1 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This company have taken $51.13 out of…
This company have taken $51.13 out of my account without permission. I am trying to get refund through pay pal do not buy from this company
2 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Browpro charged me $30+ for a VIP…
Browpro charged me $30+ for a VIP membership WITHOUT authorization. I emailed the company and they have not responded.
17 September 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
They charged me twice
They charged me twice, tried to cancel it but couldnt. Been try every since for weeks now, no joy. Complete waste of money and con artists, ripping off a pensioner. Please do not buy this shit.
10 September 2025
Unprompted review
Reply from Browpro
We’re truly sorry for the frustration this caused, and we understand how upsetting this experience has been, especially given the circumstances you’ve shared.
We’ve carefully reviewed your account, and we can confirm that the charges in question have now been reviewed and refunded accordingly.
This was never our intention, and we sincerely apologize for the stress and inconvenience you experienced. If you need confirmation details of the refund or have any remaining concerns, please feel free to reach out, we’re here to help bring this to a full and clear resolution.
Warm regards,
Customer Support Team
My experience in viewing the…advertising
My experience in viewing the advertising is that these are exactly what I want, and need. I have been looking for a store that sells these so I can try before I buy and make sure I get the right colour and shape.
21 September 2025
Unprompted review
Reply from Browpro
We’re so glad BrowPro gave you the results you were looking for. Thanks for sharing!
Warm Regards,
Customer Support Team
Well lady’s don’t check the box because…
Well lady’s don’t check the box because if you do your gonna get charged for the subscription should have read it before I did but didn’t you won’t get a refund so no need to try after trying I think like three times to get a refund I was told you checked the box so be careful of what you check NO REFUND!!!
14 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
SCAMMERS
SCAMMERS. DO NOT BUY. The item did not do what it was supposed to do, and didn't look anything like their promo videos. It was within the 30 days return full refund period as per their website. So when I asked about returning the product I was told that it had to be returned in its original packaging otherwise they wouldnt accept it (who keeps original packaging these days). They also said they don't supply a return label, meaning I would have to pay for the return.
I said as I live in Australia, and Australia Post is NOT delivering to the USA at present, I was unable to return it. All they offered me was a 30% refund.
20 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
THIS COMPANY IS A TOTAL SCAM !
THIS COMPANY IS A TOTAL SCAM !! i ORDERED ONE STAMP SET AND WAS BILLED DOUBLE THE AMOUNT. A FEW WEEKS LATER I HAVE BEEN BILLED AGAIN--? HAVE SENT THEM AN EMAIL WITH NO RESPONSE.
THIS COMPANY NEEDS TO BE SHUT DOWN NOW !!
7 July 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
expedited shipping?
They charged me for expedited shipping even though i explicitly took that off because who cares how long it takes to get here. And it's going to take 5 to 7 business days to get to me! That is not expedited. I'm waiting to hear back from their "customer service" if they will refund the shipping. If they do i will remove this review...
25 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I was recently scammed by this company
I was recently scammed by this company. Ordered a 1 pack eyebrow kit for 8.99 usd and subsequently charged an extra 51 usd and subscribed without my consent. I complained by email and they then offered a small partial refund of 12.75 usd. They tried to blame me for ticking the subscription and the extra 3 pack on my own when I never did. Anywho they’ve been reported for fraud. Don’t buy from this Company! They are deceptive and have horrible reviews. So many other people had the same thing happen to them. I don’t even want their product anymore! Imagine having their deceptive product on your eyebrows 🤮
25 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
DON'T BUY
I ordered a stamp set from Brow Pro recently, and during the payment I felt I was overwhelmed by all the flashing lights and jumping screens. When I tried to cancel the order, I politely emailed the company asking for a refund. The replying email was ridiculous, full of blabber about the company and not even mentioning the refund... it took me 3 or 4 emails and I still only got half back... only to find the next month they took the money again!.. several emails later, I still have not been refunded...
It's a big " DONT BUY" from me..
PS... it's now 4 months later and I've just received an email from them saying I need to edit my review or it won't be published! So they still haven't published it! Surprise surprise.... not a reputable company in any way shape or form. Shame on you Browpro!!!!!
24 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Really I would give this company no…Don’t waste your money
Really I would give this company no stars if I had the choice. Video shows the stamp with hair lines on the arm. This product has a foam applicator that is solid in color. Just a cheap powder that smudges and will wipe off when you touch it. It’s definitely not waterproof and definitely doesn’t stay on. Don’t waste your money.
14 March 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Scam!!!!!!!!!!!!!!!!!
Scam!!!!!!!!!!!!!!!!!
Had to give it a one because they didn’t have a zero. Never received,
Emailed back and forth made it seem like they had good customer service .
it was not delivered they say it was.
19 June 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Ordered product and did not receive it!
4 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This company is a scam
This company is a scam. I order 2 boxes for $19.24 was sent 7 boxes and billed $89.72. Still waiting for the refund on 5 boxes that where returned. The next month I was billed $31.63 twice for a total of $63.26. Sent a emailed for a refund and was told I couldn't have it because I clicked the box for a monthly membership. No box ever came up for that so I know I didn't click it. There is a lot of complaints stated the same issue. Don't order from this company that goes by several names.
10 August 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
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