I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more
Company replied
I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more
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BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more
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Company details
- Freight Forwarding Service
- Container Service
- Courier and Delivery Service
- Logistics Service
- Moving and Storage Service
- Shipping Service
Written by the company
Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.
Contact info
Unit 4 Regents Court , SP10 5NX, Andover, United Kingdom
- 07412687214
- brownylogistics@gmail.com
- brownylogistics.co.uk
4.7
Excellent
890 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A+ Services
Timely delivery
Neat packaging
No damages
Prompt responses
31 August 2023
Unprompted review
Reply from BrownyLogistics
Fantastic! Thank you Attoh 😍
Reliability and efficiency
I had an excellent experience with this door-to-door shipping company. Their service was reliable and efficient. The delivery was on time, and my package arrived in perfect condition. The communication throughout the process was clear and helpful, keeping me informed every step of the way. I appreciated their professionalism and attention to detail. I would definitely recommend their services to others looking for hassle-free shipping solutions.
29 August 2023
Unprompted review
Reply from BrownyLogistics
We are pleased your experience with us was hassle-free Kwame. It is always great to know we are meeting expectations 😍
Second time using BL
Second time using BL, and they've always delivered on their promise. My boxes got delivered within time and just as it was collected👌👍. I strongly recommend BL any day, anytime.
29 August 2023
Reply from BrownyLogistics
Thank you for the fantastic feedback Eric, it is always a pleasure serving you 😍
Very Reliable Company
They are very efficient and reliable. You goods are safe with them. They will deliver on time as well. For packaging too they are excellent. Thank you team ✌️
17 August 2023
Reply from BrownyLogistics
Thank you for the great feedback Papa Ohemeng 😍
Reply from BrownyLogistics
Thanks for the great review Winnie 😍
Terrible experience this time. Sorry! Hope this doesn't happen again.
Terrible experience this time, unfortunately.
Clearing took forever.
I did not at all feel the personal touch, the human touch, the customer care I've known Browny for in the past, through out this remarkably inconveniencing wait.
I understand it was a challenge beyond your immediately control, but I felt like a robot just sent out updates every couple of weeks. I had to ask to understand even the basics of why I had to wait so long.
I have watched Browny become more and more rigid. Caring more about keeping to their systems than in helping me meet my needs.
1 star on this one, Browny. I still love Browny Logistics and I am hoping this was a one timer. I hope you improve on the human touch part.
Best regards.
14 August 2023
Reply from BrownyLogistics
Thank you for the review Joshua and it is unfortunate you did not feel the personal touch this time and we hope you will perhaps do in your future transactions with Browny Logistics.
You were provided weekly updates explaining that the FDA had changed their requirement and asked us to register a product prior to clearing the goods at the Port of Ghana and that we were working with the authorities to have this completed as soon as possible. You then asked for further details and you were supplied with a further detailed explanation therefore we do not agree with your conclusion of not getting information and having to ask.
Systems are in place for a reason and for someone in the same line of business; the Freight industry, we hope you will appreciate this perhaps better. Systems are in place to prevent the team from driving for over 2 hours to your pick up location in UK only to be told by your client that they were not available. This was a waste of resources for Browny Logistics- this wasted journey resulted because we accepted the booking from you using the HUMAN TOUCH and it cost us in fuel and staff time. We therefore had to insist on your next booking the right way to prevent further wasted journey from you and your clients.
Secondly, we also had to maintain a “rigid” process of payment with you due to previous delayed payment from your client, to the point your client again wasted the time of the delivery team in Ghana asking them to carry his package to his location on the day of delivery as he was going to the bank to facilitate payment- this was against our mode of operation however using the HUMAN touch we agreed to take the package whilst he made payment on the morning of the delivery. He lied to the team he was at the bank to facilitate payment, then told them payment had been made therefore they could deliver. You only then made contact asking for the bank details again after the team refused to leave the package until the payment he was insisting to have made was verified by the office. Unfortunately, the team had to return the package from Teshie, a wasted journey- twice from you.
You therefore understand why we needed to be rigid in our dealings with you and your particular client- an explanation which isn’t new to you because it was explained over and over again to you.
We do not agree with your 1 star rating however we accept this is your review of how you felt about the service you received.
We hope to serve you again in the very near future should you be willing to accept our terms of operating as you can appreciate that this is needed to function as a business. Thank you
Great Service
They were efficient, professional and they exceeded expectations with delivery timeframe. They gave us a step by step process of how they work and no pressure to use their services. Arrived at the booked time for collection and it was a very smooth and straight forward process from inspection of the shipment, invoicing and delivery. Will highly recommend and will definitely be using them from now on.
14 June 2023
Reply from BrownyLogistics
Thank you for the fantastic review Debbie, we are pleased to have met expectations and we hope to serve you again soon 😍
Very efficient
Very efficient, reliable, reasonable prices,friendly staff and most of all fantastic compony
16 June 2023
Reply from BrownyLogistics
Thank you for the great feed back Daisy and we hope to serve you again soon 😍
I love their loyalty and my parcel was…
I love their loyalty and my parcel was delivered on time and in good shape. I recommend BrownyLogistics to everyone who require shipping goods to Africa.
16 June 2023
Reply from BrownyLogistics
Wonderful! Thank you Ruth, we look forward to your next shipment 😍
Reply from BrownyLogistics
Thank you Samuel 😍
Reply from BrownyLogistics
Thanks for the great feedback Josephine 😍
Quick and efficient pickup and onward…
Quick and efficient pickup and onward delivery. Received text message updates, on the progress of shipment.
Would definitely use again!
15 May 2023
Reply from BrownyLogistics
That’s great Betty, we look forward to seeing you again soon 😍
Great service
Well organised service from pick up to delivery. Good engagement with clients and providing updates regularly until delivery reaches final destination.
11 May 2023
Reply from BrownyLogistics
Thank you Susana, it is always a pleasure serving you 😍
Reply from BrownyLogistics
Thank you Mary 😍
I have been using this company for the…
I have been using this company for the past six years.
I love their professionalism and how they do their work.
I have never have issues with them.
We know things can always change and if it happens, they do everything they can to resolve it swiftly.
I have recommended them to friends and I will always do.
BrownyLongistics keep souring high as a company.
8 May 2023
Reply from BrownyLogistics
Thank you Janet, we appreciate your business and it is always a pleasure serving you 😍
Excellent service from start to finish
Excellent service from start to finish. I was kept informed of what was happening. Very good with timings. Friendly and efficient
10 May 2023
Reply from BrownyLogistics
Thanks for the great feedback Abena, here’s to many more trips to you 😍
Reply from BrownyLogistics
Thanks for the great feedback Vivian 😍
When Excellence and Perfection is made…
When Excellence and Perfection is made real. Best team ever. Good timing, perfect packaging, reliable delivery at all times.
5 May 2023
Reply from BrownyLogistics
Thanks for the great feedback Kwame 😍
Browny the Best
You do your work with dedication and care and that has built my trust for you.
Once my goods are with Browny i can go to sleep. That's the confidence reposed in your service
5 May 2023
Reply from BrownyLogistics
Thank you Matthew, we appreciate your business and we are honoured to be trusted with managing your shipment always 😍😍
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