It was easy to find what i was after on the website. I had a couple of questions and the support team helped me with the answers. Shipping speed, order tracking and delivery worked fine, too
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Listen, I’ve never bought from this company before and I never will again. It’s 2026 if I place an order online, I expect it to be shipped within a day or two at least like for you to tell me it’s gon... See more
I walked into Browns Shoes today expecting nothing more than to browse. The beautiful selection of shoes at Browns called for more than just browsing! Cecilia, the sales assistant was so helpful and... See more
Worst store to shop at, annoying customer service makes it wanting to leave right away. Shopping online gives me calamity and nobody bothering me. Also all their girls don't have a dress code. Dressed... See more
Company details
Information provided by various external sources
Browns Shoes Inc. is a Montreal-based fashion footwear retailer that owns and operates 67 stores across Canada under a variety of footwear brands.
Contact info
Rue Cohen 2255, H4R 2N5, Montréal, Canada
- brownsshoes.com
3.0
Average
116 reviews
Replied to 54% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service.
Me and my wife were at their Chinook mall branch yesterday and saw matching pairs of shoes we liked. There were no available sizes for both of us so we ordered, paid for them right away and have them shipped to the same store. Afterwhich, my wife and I asked the salesperson if we could try our desired sizes from the same shoe brand even with a different style just to make sure we ordered the right sizes. Her face suddenly turned sour and seemed irritated, she then went to their stock room and brought out 2 pairs of shoes as requested. I was about to try mine when I noticed she gave me a size 8.5 instead of 9. I said to her, "I think you gave me the wrong size because this is 8.5." Instead of saying sorry, the lady replied "well it says 9 on the box!" I didn't get her name but her hair had green highlights. Now I can't help but wonder if
Browns teach their staff proper customer service because she obviously didn't like what she was doing. Also, are we supposed to just agree with her even if we knew the sizes didn't match?
9 January 2021
Unprompted review
Brownshoes website is suck
Brownshoes website is suck. Don't order from their website.
5 January 2021
Unprompted review
Such poor service
Such poor service. I ordered a pair of shoes and they are apparently defective. Why are they showing as available when there's a problem with them? I rec. My order confirmation but they claim my email was wrong and they couldn't send me the cancelation email.. hmm.. They were the ONLY pair I could find. I asked for compensation but there apparently don't offer that? I work in e-commerce and if a cx is not happy we will do what we can to make them. Definitely won't be shopping with them again
12 November 2020
Unprompted review
Apparently if an item is on sale it…
Apparently if an item is on sale it means they send you old, worn shoes. One of the boots that I got is clearly new and the other was clearly a floor model/has been tried on who knows how many times. I am very disappointed. I contacted customer service and they gave me the option to get a refund (which is super inconvenient because I have to spend time dealing with shipping them back), but I am still very bothered because I feel like I was very mislead. Plus I was really looking forward to getting such a great deal on a cute new pair of boots! Buyer beware!
15 September 2020
Unprompted review
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