browcharm.co Reviews 

Abseloutly scum!! They steal your money without you even noticing. They add things to your order that you did not purchase . Stay away from this company!!

This company came up on my Facebook feed with items for $5.00. When making the purchase they charged me triple then what i saw the price for and detected half my money from my bank account. Random items were added into my cart without me even pressing it. This company is a big scam and would not recommend.

Brow Charm advertises that the product comes in the color black, but it is not black; it is grey. I still had to go over my brows with a black make-up pencil. Eventually, I stopped using the product.

Unauthorised subscriptions charged each month, didn't know it was coming from this company so I had to cancel my card, I never signed up for a subscription. Now they have just tried charging me again! This company has taken so much money off me! When all I purchased was one brow kit! I want my money back from october 2024 that I was wrongly charged for months. This company is a scam! BEWARE!

Paid extra i didnt order and waiting for refund

These guys need to loose their license to sell! They have breached every code of the Sales and purchase act and need to be shut MISLEADING, UNAUTHORIZED, FALSE ADVERTISEMENTS AND AND HAS CAUSED DISTRESS, LOSS OF TRUST FROM PURCHASING ONLINE.

UPDATE- FULLY REFUND RECIVED. SAME.DAY AS THIS REVIEW. RECIEVED APOLOGY AND A PROMISE TO IMPROVE THEIR CHECK OUT SERVICE TO ENSURE THIS DOESN'T HAPPEN TO ANYONE ELSE.

UPATE- GOT MY REFUND! Happy that i got it because i thought it was a scam.

Now stumbling across these reviews has caused me even more stress. Everyone's reviews on this company is true. Every thing they say, i went through the exact same experience.

I was on Instagram when i came across
them.I placed an order for brow charm stensil. They advertised the price for roughly around US$5.00. When i proceeded to pay for my order I was offered PROMOTIONAL offers which i declined to purchase with a promt to confirm order after each one. The layout and format was deceiving and very confusing and lead you to believe you were confirming to purchase order. It also had multiple offers and you weren't to know when it was going to end and when you get to end, you get a.message to say Thank you for your order! No summary of your order ! Nothing to confirm the amount charged. Nothing! And then you go into your bank account and find they have deducted more then what was AUTHORIZED and on two separate transactions.I was in a mad panic and tried to find them on Instagram. Nothing. Found them on the internet and contact number said couldn't be reach! My heart sank because in this time where we are struggling to put food on the table they have the AUDACITY to take money they are not authorized to!!!
When i finally got a hold of them i cancelled my order and was told i would get a refund within 5 days...AND STILL NO REFUND! Who knows what they are going to do with our credit details. I suggest you all cancel your credit, report them to commerce for MISLEADING, Unauthorized and dodgy sales tactics!!!!!
SO DISAPPOINTED! I WILL NEVER BUY ONLINE EVER AGAIN!BUT I WILL NOT LET THIS GO DOWN IN VAIN!

Awful experience, company are scammers that will apply lots of hidden extras to your order (and charge you for them), then will refuse to refund the money.Ordered one item and they added on more.When I complained they said the order had already been sent.Told them I didn't want any of the extra items and want my money back.They then said I can have the additional items at half price even though I kept saying all I want is my money back and I don't want any additional items.They never gave me my money back and they had taken well over £100 +

Avoid!

Still trying to get a refund!!!

They are not answering to my email regarding the return address and RMA number they are asking for when returning the items.

I only wanted to try the stencil that was on sale for $9.99 but I was charged over $200. Before checkout there were adverts which I declined but when my PayPal transactions came, there were items I did not order. The package came after over two weeks!

I did not open the package because I want a full refund! But they are not replying to my emails about the return address details. I will report this company to the UK International Consumer Centre (UKICC) if they do not return my hard earned money. I don't deserve this!

I would give negative stars if I could. I thought I would try this brow powder out. The price was reasonable. They offered a double pack for $17.99. I ordered that. They kept trying to get me to order more, but I definitely said no. I said no to VIP membership and to $12.95 expedited shipping. I was notified in a hurry yo get it. We'll, the next day I had 3 different charges on my account adding up to over $80.00!! I have emailed them so many times I have lost count. I went in to ask for a refund and it said after I receive the product contact them. They charged me for 5 sets of that stuff,plus the expedited shipping and the VIP membership! I finally got the package after 3 weeks, so much for expedited shipping. I haven't opened them. I keep telling them I don't want any of their products at all after this. They are ignoring my emails and won't send me return information or anything. I am a senior citizen living on Social Security, and I don't need to be cheated out of what little money I have. I just want to try that one thing! I'm reporting it to the BBB and Consumer Affairs. I will also see if my bank can do anything about this. I have been so stressed out by this company, I'm a nervous wreck! I want a full refund and that's all I will settle for. I'm considering getting a lawyer. Do not order from this company. I read many negative reviews just like mine. Something needs to be done about this company.

Update: BrowCharm has now given me a full refund. After the Trustpilot review, they finally paid attention. I'm happy they finally did the right thing. This was a very stressful situation for me. I still wouldn't recommend that anyone do business with thi company. Too may bad reviews and most were the same problem I had. Thank you to BrowCharm for refunding my money.

I ordered one set of brow powder and stencils for a discounted price of $8.99 and when I checked my PayPal there was another payment of $12.95, for what I have no idea. I tried to cancel right away but I couldn’t. I have emailed the company asking to refund the second charge but after readings the reviews I’m worried they will charge me for this so called VIP Membership etc. I will let you know how I get on. I wish I had read the reviews first.

Ordered and when checking out there were page after page of other crap they are trying to sell you. Thought I made it through without any extra crap when I saw they charged me for expedited shipping after I already checked out and paid for regular shipping. Product took over a month to come and I'm still fighting them thru PayPal for the expedited charges refund. I'll never buy again. Scam artists.

Evidently, you're stuck purchasing their so called VIP Membership whether you want it or not. The fine print says you can opt out, but when you do, you're sent in a circle. When I finally got my product, I followed up by going back to their website, signed in and voila! No membership.
Until today. I was charged $34.71 (that's a scammy price, isn't it? Like, I wonder how many people see a charge like this and figure it's something else) from a group called Cosmeticsshop. It's Brow Charm.
Yeah. That's the kicker.
It's my BRAND NEW VIP MEMBERSHIP to this terrible company. The product itself is really not that great either but heck, for $9 I thought I'd give it a try. What a terrible decision.

Of course I'll get stuck in their vicious loop again.
I asked for a refund. I asked my credit card company to check this out too.
I attempted to cancel my (cough) subscription (cough) via email as per BrowCharm fine print.

Come on. This is a nightmare. This company finally broke me.
I will never, ever buy anything outside of trusted stores again.

==UPDATE==
I did hear back from them, they did not respond to my "where does it say I'm a member of the VIP club" (because when I went to their website, it did not show that I was already a member, it literally had a button for 'buy VIP') but they did say "nah, you signed up for this when you bought the product" with a screenshot of their fine print.
Rather than continue to argue with their rep I took their offer of refunding me 1/2 of the VIP membership and decided to make it a lesson to myself.
They get points for answering the email.

Buyer Beware. Just realized that for 5 months they had been charging my account with a $34 charge that was unauthorized. They tried to tell me that I signed up for a membership, which I did not. If they do not refund ALL your money report them to the BBB, call your CC and report unauthorized charges, and write a bad review. This company is a scam.

Update. They also charged me for an extra stencil kit which I did not authorize or order…and they refuse to refund my money. Please do not purchase anything from this scam company. And report them to the BBB.

Their checkout is deceiving and confusing...it asks if you want to add items on and when you hit no thanks and it keeps asking you the same question so you hit the complete and pay and it said that I added on 3 eyeliner for $59 which i didn't. My bank was notified immediately and they are investigating it. All I ordered was 1 brow kit for $9.99 which came to $15.40 and I left that transaction on there. I will keep everyone updated as to how professionally they handle the outcome of this. After all of these bad reviews why wouldn't you make some adjustments to your website to make it easier for your customers to make purchases and checkout? Multiple complaints for the same issue is a red flag and I should have read them before I ordered from here.

I was so excited to try the product but after the checking out, I quickly realized this was a scam company. I cancelled my order but quickly realized they have unscrupulous business practices. They make it virtually impossible to cancel. Quick pop up screens used to “confuse” the buyer. Awful. I’m still awaiting my refund.

Today I stupidly looked at this product and considered purchasing one item then without my permission 4 payments have come out of my account this site is very deceptive don’t even look at their site so dissatisfied and disappointed

TERRIBLE COMPANY, AVOID AT ALL COSTS. MAJE MULIPLE FRAUDULENT CHARGES THEN TRY TO BULLY YOU INTO RETURNING A PRODUCT. REED FURTHER REVIEWS BELOW

Taken money out my account without authorisation signing me up for VIP benefits I didnt ask for and the product I did purchase is not fit for purpose and nothing like the colour advertised. I want my money refunded within 24 hours or I am reporting to the bank as fraudulent.

Ordered one $20 product. They sent 3 sets of multiple products and billed over $100. They did refund the full amount. Had to pay shipping to return. In addition they enrolled me in the VIP club and started me for that. Currently under review at PayPal.
The one product I ordered was totally unusable.

I ordered 1 product (eye brow stencil kit in Brown) It was meant to be 8 GBP and they charged 11.45, then a day later 12.95 for expedited delivery. I have blocked this and opened a claim
on Paypal. I want my money back!!! You charged me for something without my knowledge or authorisation!!