Unfortunately I never received my bought item but the after care was fantastic as I was given a full refund and was treated with care and had good communication with customer service. PS- love Ffion... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Quick delivery and good tracking. However, the quality of the material could be better.
Company replied
Excellent product quality which exceeded expectations. Reasonably priced and super delivery speed. I see B&K as a people focused company with passion that is portrayed in their products. Thanks so muc... See more
Company replied
Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... See more
Company replied
3.6
Average
213 reviews
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Sorted my issue within minutes
Sorted my issue within minutes, very professional, definitely order again
3 April 2026
Unprompted review
Reply from Brother and Kin
Hello Ryan,
Thank you for taking the time to leave us with a review!
It makes our day to hear our Community Care Team resolved your issue so quickly. - We always aim to provide fast, quality customer service.
We look forward to seeing what you order next.
Best wishes,
Brother + Kin
Absolutely great quality
Love the texture of the soft knitted jumper I got highly recommend!!
3 March 2026
Reply from Brother and Kin
Hi Spence,
Thank you for your review.
We are thrilled to hear you love the quality and texture of your Hutch Knit Jumper. - This is a fan favourite for sure.
We hope to see you again at checkout soon!
Best wishes,
Brother + Kin
Overall pleasant experience and the…
Overall pleasant experience and the quality is actually decent. Returned one item and no problems.
27 February 2026
Reply from Brother and Kin
Hello!
We really appreciate your review.
It makes our day to hear your experience was so positive, and we hope to see you again at checkout very soon!
Best wishes,
Brother + Kin
Very fast delivery.
Goods were just as described but delivery was even faster than stated. Thank you.
26 February 2026
Reply from Brother and Kin
Hello,
Thank you for the 5* review!
We thrilled to hear you were pleased with your new BK pieces. - It also makes our day to hear your order arrived so quickly.
Your support is always greatly appreciated!
Best wishes,
Brother + Kin
Everything was easy
Everything was easy, smooth n quick delivery.
No problems.
Will buy again v soon as product quality is top stuff.
13 February 2026
Reply from Brother and Kin
Hey Spencer,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
We're thrilled to know you love the quality of the items in your recent order and we hope to see you shop with us again soon.
Best wishes,
Brother + Kin
the jumper got bobbly after 2 washes…
the jumper got bobbly after 2 washes when i followed the washing instructions do not recommend to anyone
3 February 2026
Reply from Brother and Kin
Hey Makayla,
Thank you for taking the time to leave us a review.
We’re very sorry to hear about your experience with the item you received. We take great pride in offering high-quality products designed to last, so it’s disappointing to learn that this hasn’t met your expectations.
We can see that the advisor assisting you previously requested images of the faulty item, but we haven’t yet received a response.
If you still require assistance, please feel free to reply to our email, we’ll be more than happy to help further.
Best wishes,
Brother + Kin
Hoodie bobbled after 2 wears and…
Hoodie bobbled after 2 wears and continues to get worse
5 February 2026
Reply from Brother and Kin
Hi Ben,
Thank you for taking the time to leave us a review.
We're really sorry to hear of this situation and would love to look into this further for you.
We're unable to see that you have contacted us so please can you get in touch with us via our contact form on our website and a member of the team will review this for you.
Looking forward to hearing from you.
Best wishes,
Brother + Kin
Excellent service
Excellent service , from ordering to be delivered, packaging is spot
28 January 2026
Reply from Brother and Kin
Hey Cathy,
Thank you so much for taking the time to leave us a review, we're so happy to receive this rating from you.
We're so happy to hear you've had a positive experience shopping with us and we hope you love your Cooper Knit Jumper.
We always strive to provide the best service and we're so glad this was reflected in your order.
Best wishes,
The Sisters & Seekers Team
Was really impressed with the service
Was really impressed with the service, speed and quality.
17 January 2026
Reply from Brother and Kin
Hey Martina,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us.
We always strive to provide a speedy service and the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
Reply from Brother and Kin
Hey Jonathan,
Thank you so much for leaving us a 5* review.
We're so pleased to hear that you love the quality of your new BK pieces. Quality is so important to us here and we're so happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
No product received and no refund
I ordered a size exchange for a jumper I bought in the wrong size and despite admitting that they never sent my new jumper, they refuse to give me a refund and even reversed my chargeback that I got from the bank. Terrible company, stealing people’s money.
5 February 2026
Unprompted review
Reply from Brother and Kin
Hey,
Thank you for taking the time to leave us a review.
Unfortunately, no order details were provided with this review, so we’re unable to locate your order at this time.
Please reach out to the team via support@brotherandkin.com and a member of the team will be able to assist you.
Best wishes,
Brother + Kin
Reply from Brother and Kin
Hey Alan,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
No refund
Ordered a hoodie for my boyfriend for Christmas but didn’t fit him, returned the order over 2 weeks ago now. No update on my return let alone a refund. Very disappointed.
23 January 2026
Unprompted review
Reply from Brother and Kin
Hi Charlotte,
Thank you for taking the time to leave us a review.
We're sorry to hear that your return has not been processed yet and you have not received your refund, we can appreciate how frustrating this is.
Unfortunately, I am unable to locate your order from this review, please can you reach out to us at support@brotherandkin.com and a member of the team will be able to review this further.
Best wishes,
Brother + Kin
No shipping update despite express delivery
I ordered on January 18th with express delivery (1–3 days), but as of January 21st I still haven’t received any shipping update.
Customer service is also very poor, as I haven’t received any response to my inquiries.
21 January 2026
Unprompted review
Reply from Brother and Kin
Hey,
Thank you for taking the time to leave us a review.
We’re very sorry to hear about your experience and completely understand how frustrating that must be, especially when you’ve selected express delivery.
Unfortunately, we’re unable to locate your order details from this review. If you still require assistance, please contact us directly at support@brotherandkin.com with your order number, and we’ll be more than happy to look into this for you.
Best wishes,
Brother + Kin
Reply from Brother and Kin
Hi Raghav,
Thank you for taking the time to leave us a review.
We're sorry to hear that this has happened to your item.
We can see this order was received by yourself back in May and due to the amount of time that has passed it is difficult to determine if this has been cause through a manufacturing issue or general wear and tear.
If you would like us to review this further, please get in touch via support@brotherandkin.com and a member of the team will be able to assist you.
Best wishes,
The Sisters & Seekers Team
Excellent customer service
Excellent customer service. Fantastic quality, my son loved the garments. Would definitely purchase from Brother and Kin again.
22 December 2025
Reply from Brother and Kin
Hey Anne,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We can’t wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Lack of customer service
I placed my order at the start of the month. Still have not received 17 days later. I had to send multiple emails. No replies. I then messaged them on instagram no reply. Only got a response when it was bad publicity for them as I commented publicly on a post. The customer service is terrible. Only now is it being re-sent. I understand things happen and go wrong but to have no communication and have to miether for an update. Customer serivice is a nightmare. Can’t even get a refund for shipping that should have been 3-5 days, now nearly on day 18.
17 January 2026
Unprompted review
Reply from Brother and Kin
Hey,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience, this certainly isn’t the standard of service we aim to provide.
Unfortunately, we’re unable to locate your order details from this review. If you still require assistance, please contact us directly at support@brotherandkin.com with your order number, and we’ll be more than happy to look into this for you.
We appreciate your patience and look forward to resolving this for you.
Best wishes,
Brother + Kin
Reply from Brother and Kin
Hey Lynn,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear you've had a positive experience shopping with us and that you're happy with the quality of the item received.
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
My parcel went missing
My parcel went missing they didn’t do anything to help. I contacted Royal Mail and they admitted liability for loosing it and told me that the sender should have just contacted them to raise a dispute in the first place. I’m still waiting on a response to see when I’ll get my refund
19 December 2025
Reply from Brother and Kin
Hi Paul,
Thank you for taking the time to leave us a review, we're really sorry to hear this.
We can see your query has now been resolved and a full refund has been issued.
If we can help with anything else please get back in touch with us.
Best wishes,
Brother + Kin
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