Very helpful, I phoned this team on behalf of my granny to sort out her tax refund that she was due. Juanita was very helpful and walked us through step by step to fill out the form and even stayed o... See more
Company replied
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See what reviewers are saying
Brittanyand Kaolin were both very nice and polite as they both helped me retrieve my tax rebate they both did it in no time at all .I was on holiday and could not get my reference nu.ber as it had exp... See more
Company replied
In touch with Brooksdale for tax return and another subject… not heard a single thing back for well over a year after they requested my details and other personal information, yet I still get emails f... See more
These people made the application so simple I felt with a lady called Tia who could not of done more to assist me throughout the whole process well done guys keep up the good work. Highly recommend
Company replied
Company details
Written by the company
Brooksdale Limited is a financial auditing company that has over the years helped many thousands of people claim back overpaid tax through tax rebate claims from HM Revenue and Customs.
Contact info
Magnetic house, M50 3XW, Salford, United Kingdom
- 0161 543 1973
- reviews@brooksdale.co.uk
- brooksdale.co.uk
4.3
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Very good support from Natasha
Very good support from Natasha . Thanks a lot.
5 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Thanks to Natasha for being very…
Thanks to Natasha for being very helpful on the phone today.
5 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natasha,excellent 5-12-23
5 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Tax Refund
Natasha was very helpfull today with my Tax Refund. Thanks.
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natasha was excellent
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
These people made the application so…
These people made the application so simple I felt with a lady called Tia who could not of done more to assist me throughout the whole process well done guys keep up the good work. Highly recommend
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Very good service 👍
Very good service 👍 friendly pepole and very help me advisor Nathasha i'm thank you so much Nathasha
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 4-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Brilliant service ,Matthew
Brilliant service ,Matthew. L was a great help.
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Beware - Possible fraudelant activities from company
I created a new account on Trustpilot specifically to warn people about this
I received a letter from HMRC mentioning i overpaid income tax and a cheque was being sent to brooksdale. I have no recollection of using this company or any other third party company at all.
On contacting the company many times and providing them with my details, they mentioned that the date of birth or name/address did not match my national insurance number and instead belonged to someone called "david" on the first phone call and then someone called "robert" on the second call
They requested that I sent them the P800 for them to chase it up, but not surprisingly, no response from them
I hence contacted HMRC and they mentioned they received TWO (yes two claims) from the company with my national insurance number but different dates of birth and address. Due to the national insurance number being mine, this is why HMRC sent me the letter by post mentioning I was due overpaid tax (when in fact I have not). They have since mentioned they will cancel the cheque to brooksdale and update their systems
Word of warning, This is either extreme incompetence from brooksdale sending in two claim forms with my national insurance number but different people, or fraudulent activity. If this review is deleted from Trustpilot, I will make sure I post it elsewhere for people to be aware. Also be aware that there have been some other people that have had a similar issue (read these on Trustpilot) - so its not a one off error
4 December 2023
Unprompted review
Reply from Brooksdale
Dear Mr. Khugiani,
We appreciate your review and your detailed account of your experiences. I would like to address each of your concerns and extend my sincerest apologies for any inconvenience this situation has caused you.
Firstly, I want to acknowledge that there was indeed an error on HMRC's side, which led to an unfortunate misunderstanding. It appears that a payment was erroneously issued to us under your name, despite you not being a client of Brooksdale Ltd. I assure you that any payment received in error is always returned to HMRC, in line with our strict ethical and operational policies.
I want to assure you that the issues you've faced are being taken very seriously. While I cannot speak for the actions of HMRC, I can assure you that Brooksdale Ltd is committed to maintaining the highest standards of accuracy and integrity. The possibility of fraud or extreme incompetence, as you mentioned, is something we take very seriously. Your feedback is invaluable in helping us improve our services and ensure such incidents do not occur in the future.
We have reached out to you through email, please refer to the email correspondence for further assistance.
Once again, I deeply apologize for any distress or inconvenience this situation has caused you. If there’s anything further we can do to assist you or any additional information you require, please do not hesitate to reach out directly to us.
Thank you for bringing these issues to our attention, and I assure you we are taking the necessary steps to address them.
Warm regards,
Kim
Customer Service Manager
Brooksdale Ltd
Matthew was so helpful and took his…
Matthew was so helpful and took his time to go through all with me. Experience was amazing well done Mathew, 4th December 2023.
4 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Fast service
1 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Matthew
Matthew, was every helpful today. Thank you for taking your time and dealing with my problem. Joanne Thomas.
1 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Tia was helpful
1 December 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Got a cheqe from the tax return hmrs…
Got a cheqe from the tax return hmrs brooks Dale. Co. UK took 35percent from my money that was given to me from tax return company 230poundes thay took 110pound I was left with 120poundes that I did not have a qlue it is not write for people like me I phone them thay told me next time you sign some letters to read it properly if I had new that they was going to take 35percent of my money you think I would have signed it thay should have gave me a cheque to me then give the cheque to the brook Dale company
30 November 2023
Unprompted review
Reply from Brooksdale
Thank you for taking the time to provide feedback on your recent experience with Brooksdale Ltd. We are sorry to hear that there was confusion regarding the fee structure for our services, and we understand how unexpected deductions can be concerning.
We aim to be as transparent as possible about our fees, which are outlined in the agreements our clients sign before we begin any services. We regret if this was not made clear enough to you at the outset. It's important to us that our clients fully understand the terms of our services, including any fees involved.
Regarding the fee you mentioned, we typically deduct our service charge directly from the funds recovered, as this is a standard practice in the industry and is detailed in the agreement. However, we understand that this may not have been clear to you, and we apologize for any misunderstanding.
We take your feedback seriously and would like to offer our assistance in clarifying any further questions you may have. Please feel free to contact us at info@brooksdale.co.uk so that we can provide more detailed information and address any concerns you might have about the process or the fees.
We are committed to ensuring that our clients are satisfied with our services and fully informed about all aspects of our work. We appreciate your bringing this matter to our attention and hope to resolve any remaining issues to your satisfaction.
Kind regards,
Kim
Social Media Manager
Brooksdale Ltd Customer
The accounts payable Jacinta was very…
The accounts payable Jacinta was very professional and I was very grateful how she solved the situation
30 November 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 4-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
having difficulty uploading out of date…
having difficulty uploading out of date dr license Natasha was a godsend hopefully all sorted now thanks
30 November 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Lisa was perfect and finally manage to…
Lisa was perfect and finally manage to help me after months of me contacting the company
30 November 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 4-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Brittany
Brittany
Excellent Customer Service. Answered my Query vry quickly and gave me some Advice on what to do whilst awaiting a response from HMRC. I'm really happy.
30 November 2023
Unprompted review
Reply from Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
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