My experience with this company was excellent. I really love the quality of the wool scarves they sell. I had a small problem with my order and they took care of it expeditiously and to my complete... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate w... See more
Ordered the Harlequin Eau De Nil throw - felt that opening the box and unveiling the items inside, should have been accompanied by a fanfare. Absolutely beautifully made, though the central blue colou... See more
I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a b... See more
Company details
Information provided by various external sources
We craft our beautiful ranges of throws, cushions and fashion accessories from the historic Moon mill in Guiseley, Yorkshire. Established in 1837 and with over 180 years of proud British manufacturing & design heritage already to our name, we are now one of Great Britain’s last remaining vertical woollen mills.
Contact info
Netherfield Mills, Netherfield Road, LS20 9PD, Guiseley, United Kingdom
- 01943 873 181
- customerservice@moons.co.uk
- brontebymoon.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luxurious quality.
Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate warmth while simultaneously lifting the room beautifully. In a word, lush.
I've bought throws and cushions previously and they're hard-wearing and comforting. So glad I found this site.
Union Jack throw
The Union Jack throw is lovely, very high quality as always from Moons - we have over the years bought lots of items - jackets, sweaters, throws, material for blinds and footstools and it never disappoints !
Excellent value for money
Montacute Aqua Throw: high quality wool throw in beautiful soft heather colours. Arrived promptly. Made in Yorkshire. Perfect.
The process online was a little…
The process online was a little confusing and the package took longer than I expected even with covid going on however I’m sure my father will love it as his previous one is quite old and tatty and he thought he couldn’t replace it so it’ll be a nice surprise at Christmas thank you
I ordered the cushions got an email…
I ordered the cushions got an email saying h my order had been processed. It was a 30% discount so I was pleased. 3 days later I get an email saying they are discontinued! Went on the website and they were still being shown as available! Strange!
I haven’t opened the box and I’m sure…
I haven’t opened the box and I’m sure the throw is fantastic however I appreciate to putting your logo on the box but it’s contents descriptor is also visible so my partner accepted the box at our front door. That’s one Xmas pressie that is not going to be a surprise! So just a little disappointed at this end. Sincerely Martin Mulchrone.
Premium quality and fair price…
Premium quality and fair price especially on sale! Sustainable packaging, fast and responsive delivery. Will buy again!
First class service excellent products.
Excellent service and a great product.
Excellent product and service
Severely Bad Communication
This is the first negative review I have ever had to give but worth being aware of. Firstly, I have a friend who has these cushions, and they are lovely, which is why I ordered them.
However.... I ordered 5 cushions on the 29th Oct. After 5 days they had not arrived, so I emailed (as I can’t find a number to call anywhere). No answer. So I sent a message on social media... no answer. Finally, I sent another email and got a response... I was told to call the courier myself. I did, despite the order still showing as ‘processing’ on the order page of the site. The courier advised they were delivered and left outside the front door... on the day in question I was at work and they would have been there for 7 hours... an issue that could have been remedied had I receive ANY kind of correspondence to say items were dispatched. I contacted back to advise of this, to which they responded with an apology and advised a reorder would be sent.... 4 days further and still no cushions. I’ve followed up with 2 emails to ask for an update but no reply.
Honestly, I would buy these in store, but avoid website orders like the plague.

Reply from Bronte by Moon
Simply beautiful!
I’m so glad I’ve finally treated myself to some blankets- they are simply beautiful! Made from the softest Merino wool, they look and feel fabulous. Well priced too.
Excellent service
Excellent service , very prompt with my order and I am very pleased with the design and quality of my purchases. I will certainly recommend you to to friends and family
Excellent service
Excellent service
Excellent service. User friendly website.
Prompt delivery. Beautifully packaged. Super throw.
My 3rd Bronte by Moon throw. Delighted. Thoroughly recommend. Thank you to all at Bronte by Moon. Wanda.
Love this scarf
Love this scarf! So soft and such good quality - cannot wait to get out and wear it. Everything was so easy and it was delivered so quickly. Alreadyadding other things to my wish list. Would highly recommend
After care leaves a lot to be desired.
Whilst the quality of these products is great, the after service is poor. I am trying to send back part of an order which I made with them and I have sent 3 e-mails, over 3 days, to request information about returns and have still heard nothing back. This is becoming a stressful purchase.

Reply from Bronte by Moon
I first bought a Bronte by Moon blanket…
I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a bit slow to come and I replied to an email asking me for a review to say I hadn’t yet received them. They responded straight away and sorted it out. The mohair cushions and two blankets (bought for socialising outside over the winter) could not be better quality or more gorgeous colours. Do support this fantastic company if you can - you won’t regret it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







