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Company details

  1. Business to Business Service

Written by the company

Sydney based outsourcing firm specialised in handling loan processing and other back office activities. We have become a strategic partner for many successful mortgage broking firms.


Contact info

4.2

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Truly commendable

Truly commendable, my work has reduced big time & I have more time to spend on my business.

30 June 2025
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much for your kind words! We're glad to hear that our support has helped you to focus more on growing your business.

Rated 5 out of 5 stars

brokers Back office processing staff

The processors that brokers back office have partnered me with have been second to none. They clearly listen to my requirements and objectives when outlining the type of support that I needed. And provided very experienced processes to accommodate. Their team is very knowledgeable, eager to learn, willing to work hard and all around very professional. I highly recommend brokers Back office and their processing team.

2 April 2025
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much for your thoughtful review! We're thrilled to hear our team has met your expectations and provided the support you needed. We truly value the partnership and look forward to continuing to support your business.

Rated 5 out of 5 stars

Great Service

Great Service. Gives me more time to concentrate on building relationships with clients. Well trained.

25 February 2025
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you! Great to hear the service is making things easier and giving you more time for growing your business.

Rated 5 out of 5 stars

Highly recommend Broker Back Office

Highly recommend Broker Back Office. Have been using their mortgage credit back office support for several years and extremely impressed with quality of their staff and professionalism.

20 February 2025
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you for the continued trust and support! We really appreciate your recommendation and look forward to working together for years to come.

Rated 1 out of 5 stars

I wanted to share my disappointment…

I wanted to share my disappointment with the service provided by Brokers Back Office. I was interested in using their services, but when I called their 1800 number at 9 am, I could only leave a message and had to schedule a callback for 2 pm. I received a text message at 1 pm to confirm the appointment, followed by another reminder 15 minutes before the scheduled time. However, I never received the promised call. Despite sending an email and replying to the text, there was no response. This experience has made it clear to me that this is not the kind of business I want to engage with.

22 October 2024
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Hi Camilla,

We apologise for the inconvenience you experienced. Our BDM had to go on emergency leave, but our other BDM, Ella Garnett, reached out to you this morning, and we appreciate the conversation you had with her. We look forward to hearing from you and assisting further.

We are committed to supporting you, just as we do for over 200 brokers, and will ensure you receive prompt assistance moving forward.

Rated 5 out of 5 stars

I've been working with Broker's Back…

I've been working with Broker's Back Office for three years now. The assistant I have through them is fantastic. She came to me with a great level of knowledge in our broking CRM and has trained with me on our migration across to a new CRM. I can fault her work ethis and don't know what I'd do without her.

15 October 2024
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much for your wonderful review!
We are thrilled to hear that your experience with Broker's BackOffice has been so positive over the past few years. We look forward to supporting your business for many more years to come!

Rated 5 out of 5 stars

Since having Simran in our business we…

Since having Simran in our business we have off loaded all of our settlement tasks and we could not be happier with the service we get from Brokers Back office

8 October 2024
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much for your fantastic review!
We truly appreciate your kind words and look forward to continuing to provide top-notch service to your team!

Rated 5 out of 5 stars

Excellent employees

Excellent employees, dedicated, committed, reliable, productive, efficient team members that have added so much value to our business

4 October 2024
Unprompted review
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much for your kind words!
We are delighted to hear that our team has made such a positive impact on your business.

Rated 1 out of 5 stars

Unsolicitied spam

Keep getting spam messages asking me to sign up to their service. I've unsubscribed but keep receiving spam. I would never use a service that obtains customers in this old-fashioned method

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Seamless process with minimal…

Seamless process with minimal communication required. Great value to my business and will highly recommend broker back office to any broker firm trying to take there business to the next level.

13 March 2022
Unprompted review
Rated 4 out of 5 stars

Review of BBO

Quick and efficient and slack is so easy to communicate with the team.

9 March 2021
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you for your review George.

Rated 4 out of 5 stars

The completion of the files are…

The completion of the files are improving, there are few data entry errors. Need understanding of Best Interest Duty implications and requirements, we can be on the same page with what is required. I will send feedback and information on BID & completion of SOCA Documents.

9 March 2021
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you for your honest feedback Chris. We strive to keep getting better each day. Hope we turn that 4 to a 5 star soon !

Rated 5 out of 5 stars

Brokers BackOffice are an essential…

Brokers BackOffice are an essential part of my business and help me get my processing done well and on time. I highly recommend anyone considering outsourcing their processing to use them.

9 March 2021
Brokersbackoffice logo

Reply from Brokersbackoffice

Thank you so much Ditte for your encouraging review!

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