Broadway Pro Scooter Reviews 1,428

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them. Although it probab... See more

Rated 2 out of 5 stars

Beyond the initial order confirmation email I was never emailed again. I received no emails about the items being shipped or even delivered. The items just showed up and the at was the end of it. I’m... See more

Rated 5 out of 5 stars

Excellent site with reviews and good product photos and descriptions helped me decide to purchase the envy prodigy s8 retro for my 11 yr old. The basic ground shipping was fast arrived in 2 or 3 days.... See more

Rated 5 out of 5 stars

The service and quality at Broadway scooters is a cut above the rest!! The company provided stellar rare service and personally called me to verify parts ordered for our custom scooter. Rather than ju... See more

Company details

  1. Sporting Goods Store

Information provided by various external sources

Broadway Pro Scooters - Complete line of Scooters, Parts & Accessories. Shop from our wide selection or build your own Custom Scooter. Visit us online or at our NYC store.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome Product

Awesome product and a great company. I have purchased multiple scooters and parts in the past and was always satisfied.
Also, always had great communication.

28 December 2023
Rated 5 out of 5 stars

Their customer service is top notch

Their customer service is top notch. They will actually call you and help with exactly what you need(I have no idea and my son is not 100% sure). Great selection and prices. Delivery is fast!

17 September 2023
Rated 5 out of 5 stars

Great service and prices!!

Great service and prices!!! You guys are awesome. Only tip I would recommend sending stickers with your shipments I'd have slapped some stickers at my local. next order tho I'll definitely order some myself because you've earned a repeat customer for sure!

29 December 2023
Rated 5 out of 5 stars

Amazing customer service

Ordered a bike 2 days before Christmas. I ordered overnight, but due to the weekend UPS wouldn’t deliver in time. Someone from the company called me, explained the issue, and suggested we try FedEx ground since my state was so close. It worked, and my Christmas gift arrived on time! Definitely went above and beyond.

22 December 2023
Rated 5 out of 5 stars

100% 5-stars! Great Experience!

Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them.

Although it probably won't happen, I'd love to see Broadway reopen their retail shop again. We would definitely become on-site patrons.

22 December 2023
Rated 5 out of 5 stars

What a great company

What a great company! Had to call since I was looking last minute and the person that helped me was amazing and got an item that was out of stock everywhere to me in time. Made a grandchild very happy! Can't speak to the product since it was a gift, but the customer service is awesome!

15 December 2023

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