This team is absolutely amazing! I have worked with the twice now and they are always on time, kind, efficient, and even when I needed to make last minute changes were so accommodating. I had so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I decided to provide transportation after our wedding reception just a month before the event. I was worried we’d waited too long to find a good service, not to mention a service so rea... See more
Company replied
Very accommodating bus driver after our wedding. It took us quite a while to gather all the lingering folks together and the driver did not rush us at all. Was a great experience overall.
Company replied
We scheduled a ride for a bachelor party night out and the company was great. It was a bit last second and the company got it done, no problem. Bus was on-time for the initial pick-up and the ride hom... See more
Company replied
Company details
Written by the company
At Broadway Bus Lines, we provide top-quality charter bus rentals that prioritize comfort, safety, and affordability. Whether you are searching for a charter bus rental near me for a corporate event, school trip, wedding, or group excursion, we have the perfect transportation solution. Our fleet includes charter bus rentals, minibus rentals, sprinter vans rental, and school bus rental, ensuring reliable service for both local and long-distance travel.
Contact info
20561 NE 32nd Ct, 98074, Sammamish, United States
- 8787897860
- info@broadwaybuslines.com
- broadwaybuslines.com
4.4
Excellent
38 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our trip was canceled LESS THAN 24…
Our trip was canceled LESS THAN 24 hours before with no real solution completely shrugging us off with no other opinions absolutely unacceptable. After reviewing about our experience we were asked to remove the review which is very fishy. This whole company is very scam like.
25 April 2026
Unprompted review
We loved our experience with BBL!
We loved our experience with Broadway Bus Lines!
Our driver, Danny, was kind and communicative, and we felt safe and taken care of the entire trip. We had a large group of travelers, and Danny made sure we were all accounted for and ready to go throughout the trip.
We will definitely be using their services again in the future.
12 April 2026
Unprompted review
Our trip was canceled LESS THAN 24…
Our trip was canceled LESS THAN 24 hours before with no real solution completely shrugging us off with no other opinions absolutely unacceptable.
25 April 2026
Unprompted review
Reply from Broadway Bus Llc
We sincerely apologize for the experience and completely understand your frustration Payton. Our driver fell ill unexpectedly less than 24 hours before your trip, and we made every effort to find an alternative option for you.
Unfortunately, given the short notice, we were unable to secure a replacement in time. We know this fell far short of the standard you deserve, and we are truly sorry for the inconvenience this caused. We hope to have the opportunity to make it right for you in the future.
Excellent experience with Broadway Bus…
Excellent experience with Broadway Bus Lines for our wedding in Raleigh, NC. All drivers were on time, respectful, and helpful. Anthony was extremely responsive during the booking process as well. Would certainly use their services again.
10 April 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you for the kind words, and congratulations on your wedding Evan! We're glad our drivers and Anthony made the experience seamless from booking to the big day. We look forward to serving you again!
Great communication with the agent
Great communication with the agent. Driver arrived on time and there were not issues on the ride. We will keep using them for future trips.
8 March 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you for the wonderful feedback Juan!
We're delighted to hear that the communication was smooth, the driver arrived on time, and the ride went without a hitch.
We truly appreciate your trust in us and look forward to serving you on all your future trips!
Dealing with Broadway is a pleasure
Dealing with Broadway is a pleasure. Quick response.
Always accommodating. Great pricing.
23 April 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much for your kind words Ava!
We're thrilled to hear that your experience with Broadway has been a positive one. Quick responses, accommodating service, and great pricing are exactly what we strive for, so it means a lot to know we're hitting the mark.
We look forward to continuing to serve you and appreciate your ongoing support!
Communicative and flexible when I…
Communicative and flexible when I needed to make changes. Responsive customer service.
24 March 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much for the kind words! Being communicative and flexible is something we truly prioritize — every client's needs are different, and we're glad that came through in your experience. We hope to work with you again soon!
As a token of our appreciation, we’d love to offer you a $100 discount on your next booking. Simply use the code BROADWAY100 when you book your next trip.
This team is absolutely amazing
This team is absolutely amazing! I have worked with the twice now and they are always on time, kind, efficient, and even when I needed to make last minute changes were so accommodating.
I had someone leave something on the bus and they were so responsive and we were able to retrieve the belongings the next day.
I will continue to use them over and over again.
10 April 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much Elycia for your kind words! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our team has consistently been on time, accommodating, and easy to work with—especially when handling last-minute changes.
As a token of our appreciation, we’d love to offer you a $100 discount on your next booking. Simply use the code BROADWAY100 when you book your next trip.
Broadway Bus was wonderful to work…
Broadway Bus was wonderful to work with. Their communication was thorough leading up to the event, which allowed me one less thing to stress about. They were on time with a clean and well kept bus. And driver was very personable. I highly recommend them for your event!
25 March 2026
Unprompted review
Wedding Patience
Very accommodating bus driver after our wedding. It took us quite a while to gather all the lingering folks together and the driver did not rush us at all. Was a great experience overall.
21 March 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much for the kind words Kerrick!
We're thrilled the transportation was a smooth part of your special day. Our drivers understand that weddings run on their own timeline, and making sure every guest gets where they need to go — without any added stress — is exactly what we're here for.
Congratulations on your wedding, and we wish you both a lifetime of happiness! 🎉
Great experience
Great experience! The bus arrived right on time and was very clean and comfortable. Our driver was amazing! She was friendly and made the whole trip enjoyable. Highly recommend this company!
14 March 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you Amanda for the wonderful feedback!
We’re glad to hear everything was on time and comfortable, and that your driver made the trip so enjoyable. We truly appreciate your recommendation and look forward to serving you again!
As a token of appreciation, enjoy $100 off your next trip with code BROADWAY100. We look forward to serving you again!
Excellent customer service
I booked Broadway Bus service for 30 tripsters for pick up at the airport. Days before departure I received an email confirmation of pick up location and name of bus driver. Unfortunately for the tripsters our flight was delayed with arrival planned for the following day. I immediately contacted Frank and he confirmed with me the new pick up time and indicated he would send me a new email confirmation. Within 30 minutes I received the new email confirmation with the name of the bus driver. As soon as the plane landed, I had a voice mail from the driver that he was outside waiting. The bus was very clean and the bus driver super helpful with loading luggage for 30 very tired tripsters. He was very professional and courteous. I would high recommend and we will be planning to use Broadway bus again based on their superior service and fair pricing.
14 March 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much Louis for sharing your experience—it truly means a lot to us!
It’s great to hear the bus met your expectations and that the driver made the experience even better with their professionalism and support.
As a small thank-you for your trust and kind words, we’d love to offer you a $100 discount on your next trip. Just use the code BROADWAY100 when you book with us again.
We look forward to serving you and your group again soon!
Night bus service
Very timely, good communication and coordination since we needed multiple buses
27 February 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much, Christina! 😊 Managing multiple buses requires great coordination and we're so glad that came through seamlessly for your group!
It was an absolute pleasure being part of your night out and we truly look forward to working with you all again for whatever comes next!
As a token of our appreciation, enjoy a $100 discount on your next booking — simply use code BROADWAY100 at checkout!
Until next time — Broadway Bus LLC has got you covered! ✅
Bus for high school trip
Bus was on time and got the students there with no hassle. All around a very easy experience.
27 February 2026
Unprompted review
Reply from Broadway Bus Llc
Thank you so much, Francesca! 😊
Punctuality and a smooth experience are things we pride ourselves on — especially with student groups, so this truly means a lot to us!
It was an absolute honour serving your group and we hope to become your university's go-to transportation choice. Please do spread the word!
As a thank you, enjoy a $100 discount on your next booking — simply use code BROADWAY100 at checkout!
We look forward to seeing you again soon! ✅
Broadway Bus or No One Else
OMGosh! The service and the follow-up was so amazing. I WILL use Broardway Bus LLC again on anytime I have a group in Florida. Thank You Broadway Bus LLC. The other Bus companies should model off of you guys.
28 February 2026
Unprompted review
Reply from Broadway Bus Llc
Wow, thank you so much for this incredibly kind review! 🙏 Comments like yours truly mean the world to our entire team and remind us why we do what we do every single day.
Delivering an exceptional experience from start to finish is something we take great pride in — it's exactly what sets us apart. We never want it to feel like just a transaction; we want every group that rides with us to feel taken care of from the moment they book to the moment they arrive.
We absolutely look forward to serving you and your group again the next time you're in Florida! And as a small token of our appreciation, please use the coupon code BROADWAY100 on your next booking for a special discount — because great customers deserve great perks! 🎉
Until next time, safe travels and thank you for choosing Broadway Bus LLC — we'll always be here when you need us!
Dependable with great service
Broadway Bus stepped in on very short notice after another busline cancelled at the last minute. Complete lifesavers. Simple booking and the customer support was phenomenal. Broadway will be my FIRST choice next charter. Thanks
24 January 2026
Unprompted review
Reply from Broadway Bus Llc
Hi,
It's always our pleasure to help — whether it's a last-minute request or a long-planned event, we're here for it and happy to assist every step of the way.
Thank you for choosing Broadway Bus. We truly look forward to working with you again and hope to make your next journey even more seamless.
As a token of our appreciation, use the coupon code below to enjoy a special discount on your next booking:
🎟️ Coupon Code: BROADWAY100
Simply apply it at the time of booking and our team will take care of the rest.
Arapahoe Basin Trip
This company did an amazing job with being on time and getting us to our destination very efficiently. We went to Arapahoe Basin for the day and the bus easily accommodated everything we had. I would definitely recommend if you are taking a trip to a ski mountain or any far destination. The bus driver was also incredibly kind and I am very happy with the work she did.
21 February 2026
Unprompted review
Reply from Broadway Bus Llc
Hey Quinn - Thank you so much for this wonderful review! It was lovely working with your group.
We'll make sure to pass along your kind words to the driver; she'll be so happy to hear this. We hope to be your go-to ride for your next ski trip or adventure.
Hoping to work with you guys again in the future!
Bachelor Party
We scheduled a ride for a bachelor party night out and the company was great. It was a bit last second and the company got it done, no problem. Bus was on-time for the initial pick-up and the ride home at the end of the night. The company was very quick communication wise and the driver was very nice. Definitely recommend!
14 February 2026
Unprompted review
Reply from Broadway Bus Llc
Thanks Ethan - it was an honor serving your group! We're so glad you enjoyed the service and that everything was on time. Punctuality and excellent customer experience are at the core of what we do, and it's what sets us apart.
We'd love to work with you again in the future. Feel free to reach out anytime for a special rate on your next trip!
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