Broadway Basketeers Reviews 

102
•
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Ordered basket standard shipping with delivery date 11/22, tracking showed item wasn’t even handed over to shipper by 11/23, Basketeers stated they should receive it by Dec 1….. not 11/22, but by 12/1... See more

Company replied

Rated 1 out of 5 stars

We rec'd a BB gift basket for Christmas, and the main feedback of all that tried it was "nasty." Seriously, do not waste your money on this company. Even things like caramel corn, which we all love, w... See more

Company replied

Rated 1 out of 5 stars

Never again! I ordered gift baskets for family members from this 'company' 10 days before Christmas. Having not heard a thing from family members, I double checked. The arrival date is Friday Jan 2. W... See more

Company replied

Rated 2 out of 5 stars

We ordered the large fruit basket which included a potted flowering plant and a candy and nut plate. Ordering was easy and the candy and nut plate was nice and delivered by Broadway Basketeer arrived... See more

Company replied

Company details

  1. Corporate Gift Supplier

Information provided by various external sources

A gourmet gift basket is the ideal gift to honor any occasion. Shop today and see how easy and affordable it is to send a professional a gift basket!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

102 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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1.7

All reviews

(102)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

My order was not available

My order was not available. They let me know 2 days before it was due to ship which was 5 days after I placed the order. Too late to find it somewhere else so not happy with customer service.

27 April 2018
Broadway Basketeers logo

Reply from Broadway Basketeers

Dear Debbi,

We're sorry for the short notice on your order, we understand how frustrating it must have been to be left without enough time to make alternative arrangements. This is not the standard we aim for and your feedback has been taken on board. Please feel free to reach out to me directly at Mark@bbbaskets.com if you'd like to discuss this further.

Sincerely,
Mark@bbbaskets.com,
Customer Care Manager

Rated 5 out of 5 stars

Great prices

Great prices! Courteous customer service! My gift recipients let me know that they loved their gifts!

25 April 2018
Broadway Basketeers logo

Reply from Broadway Basketeers

Dear Min,

Thank you so much! Happy recipients are always the best outcome, and we're glad the gift baskets hit the mark. We look forward to helping you again!

Sincerely,
Mark@bbbaskets.com,
Customer Care Manager

Rated 3 out of 5 stars

Nice basket!

Basket of goods was delivered on time and was first class in terms of quality, however the accompanying card didn’t make it.

24 April 2018
Broadway Basketeers logo

Reply from Broadway Basketeers

Dear Davidson,

Thank you for the kind words about the gift basket! We're sorry to hear the card didn't make it — that's a detail we take seriously. Your feedback has been noted. Please feel free to reach out to me directly at Mark@bbbaskets.com if you'd like us to address this.

Sincerely,
Mark@bbbaskets.com,
Customer Care Manager

Rated 5 out of 5 stars

Professional affordable packaging; variety of options

I greatly appreciate the affordability of the products and the professional packaging.** I have recommended Broadway Basketeers to others...in fact, I became a customer after I received a lovely tower from a friend! I recently collected money from the office to purchase a group gift and I knew just from where to get it. Everyone was quite impressed with where their money went.
I appreciate more options and would love to build affordable baskets a la carte....especially if one of the items is blueberry yogurt cookies!
**However!! I was greatly disappointed that the greeting card message to the recipient was printed directly on the invoice. That was not professional. I had to purchase another card. Please fix this!! :(
Thank you for the ease of gift giving. I plan to be a client for years to come.

23 April 2018
Broadway Basketeers logo

Reply from Broadway Basketeers

Dear T.S.,

Thank you for such a thoughtful and detailed review! We're delighted the office gift basket impressed everyone, and that you've been recommending us to others. Your point about the greeting card being printed on the invoice is well taken, we completely understand why that was frustrating and unprofessional, and we appreciate you flagging it. We're always looking to improve the experience for our customers. We hope to keep earning your trust for many years to come!

Sincerely,
Mark@bbbaskets.com,
Customer Care Manager

Rated 5 out of 5 stars

The flowers you sent were more…

The flowers you sent were more impressive than what appeared on your website. They became more attractive as the days wore on. Over a week later, they were still beautiful. Broadway Basketeers will be my go-to for sending flowers. Thanks for giving me this opportunity to express my approval and appreciation.

22 April 2018
Broadway Basketeers logo

Reply from Broadway Basketeers

Dear Phyllis,

What a wonderful review, thank you! We're so pleased the flowers exceeded your expectations and stayed beautiful for so long. We look forward to being your go-to for future gifts!

Sincerely,
Mark@bbbaskets.com,
Customer Care Manager

Rated 5 out of 5 stars

I love Broadway Basketeers

I love Broadway Basketeers! They always come through, no matter what. And whoever that woman is who takes the orders - she's is such a pleasure to work with... Class act all the way.

22 April 2018
Unprompted review
Rated 1 out of 5 stars

I’m so disappointed

I’m so disappointed! I just found out from my friend that while the cookies were delivered, my very personal and heartfelt note was not in the package. In addition, the sender listed was not me! My friend tracked down the name listed as the sender and the woman assured her she hadn’t sent the package. I don’t understand how this happened!

20 April 2018
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. I get reminders before Purim with all my addresses- I simply have to click a basket and can send to the same people. Their customer service is excellent as well.

20 April 2018
Unprompted review
Rated 5 out of 5 stars

The service was amazing..

The service was amazing... the timing was impecable.... couldn't ask for a better experience... sales staff was amazing... very kind, understanding, and helpful. I will continue to order through Broadway every time I need something. Thank you so much for everything.... the best part is she loved what I ordered and got SERIOUS brownie points. Thank you again

20 April 2018
Unprompted review
Rated 5 out of 5 stars

Purim Baskets / Mishloach Manot

I sent several baskets for Purim with Broadway Basketeers - one to Lakewood and the rest out of state (3 other states). They were delivered timely and received with rave reviews. BTW, I’m from Florida - found this company online. Will totally recommend and use them again. RNE

20 April 2018
Unprompted review
Rated 4 out of 5 stars

Good price for online basket order -

The order was delivered on time with free shipping. The price of the gift was cheaper than on comparable sites. The contents were okay per recipients, but they found a few of the items a bit weird and not tasty. Overall the contents were okay, as good as you can do by mail order apparently. If you get a basket that is not included in the category for the current holiday you will get a better deal. For example get a spring tower for Easter instead of a basket designated specifically for Easter. The difference is not discernible.

20 April 2018
Unprompted review

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