Broadspire Reviews 

Not dependable, don't return calls, don't make payments, they just don't care, they have money coming in. In this wonderful economy!!! Dont even deserve 1 star! Made out Dac. 5th like gonna be on top of it, not 1 call or letter!!!

AVOID ALL INTERACTIONS WITH THESE CLOWNS!

My complaint was forwarded to them from Wecasa (another useless business) after my Wecasa cleaner moved my mirror and damaged the paintwork on my wall.

I provided clear evidence of the damage (which corresponds to positioning of the sharp edges of the mirror) and a message from the cleaner saying she moved the mirror.

The dim-witted claim ‘investigator’ said that because the cleaner (who is the policyholder and their customer) said she didn’t do it, they’ve ruled in her favour.

They don’t even try to hide their desire to not want to pay out.

They were trading as Collective Benefits

Like everyone else who had to deal with this sorry company, they're pathetic. My workman's comp. adjuster name Tiffany Debottis need to find a whole new job because she will not respond to me nor the healthcare facility I have been assigned to. This shows the maturity she does not have at all. Do your darn job. She refuses to respond to any emails I send regarding my workman's comp mileage claim which I sent twice no response from this individual. If you feel my case is way over your head pass it someone who's more compassionate with people and never get a position deaing with people who have real serious injuries. I'm a real believer in Karma. Linda Shaffer I'm gonna throw in the mix too. You're just as bad. I always believe in putting myself in the other person's position who is unfortunate. You will reap everything you sow. It may not happen in my time but it will happen.

Horrible. They do not care about anyone. I have been dealing with them for almost 2 years now for a workers comp claim. It started with them refusing to do Direct deposit. Checks would take 2 weeks after they say they mailed them for them to show up in the mailbox. And now that they do direct deposit they pick and choose when they want to pay you so checks never come when they're supposed to still it's absolute nightmare adjusters keep changing almost weekly and they don't care that people livelihood is in jeopardy on when they pay or not so bank account is constantly going in the negative and getting fees because they don't pay when they're supposed to. And now my credit is also in the dumps because I can't pay bills on time because they refuse to pay me when they're supposed to

Unbelievably horrible. People's health is in their hands and they don't care at all about the damage they do with their apathy and outright laziness.

Worst insurance company i had to come across, they send payments to the wrong country.
They tell you its been paid on one date then they say another date and then another date and still no payment.
Highly incompetent and they seem to make up stories.
Never use this company highly dysfunctional.
Nightmare

I had an car accident with a perso insured with this company the police issued a ticket for that person,shot story they refusing to pay for my car damages “cus their driver said it wasn’t her fault “ horrible customer service,their rude and unprofessional. The name of the agent that talk with me is Dina tucker

This Company needs to be shut down for fraud, they have no intentions on processing or reviewing any claims, they simply collect your money. federal authorities and Department of insurance should crackdown on them

I sent in the exact same paperwork 2 times in a row on an loa and they denied my 2nd claim. They have terrible communication.

Bought travel insurance through them. My claims were submitted for medical expenses incurred. No call back, no response to emails. Poor poor company. Damien the claims adjuster ignores all calls and emails. His boss Jessica does the same thing.

Never buy from this company.

Terrible follow through on Travel Insurance claim. Submitted all information for claim, was told check had been issued, but it was never received. Despite multiple efforts to reach people supposed to be responsible, unable to reach them or get a call back.

Tremendously wasteful and frustrating.

Terrible service. Don't expect claims to be resolved anytime soon. Incompetent and scrupulous company. No communication and no intention of processing your claim.

I have been going round and round with this company to get reimbursed for a trip I had planned in August 2022 with Nat Geo. I have given them the required documents 3 times for the reimbursement of the trip after contracting covid. It is now February 8, 2023 with no resolution. They try every trick in the book to not pay a valid claim. Absolutely do not use this company for trip insurance. You will be out the money you spent on the trip and the money you wasted on the insurance.

The worst insurance payment company !! Absolutely terrible customer service. My wife and I were in a trip abroad April 2022 and both got COVID and had various associated expenses. We filed a claim and almost a year later and after dozens of calls and letters have not received a dime. They are totally disorganized and incompetent, closed our file by mistake, and the people responsible are continuously changing and passing the buck, making promises to expedite and never do…they cannot be reached via email, only long phone calls where you get somebody else every time. Absolutely the worst customer service and we are still waiting on them. Don’t use any insurance policy that uses Broadspire. We used TinLeg and I would never use them again!

This is our first experience in 26.5 years in business making a workers compensation claim, and Shauntel and Susan were a dream to work with. Our employee was treated with dignity and respect, and paid on time. At no point was anything rushed or forced. Complete, and polite, professionalism all the way around

Shocking!! Company

I was told by this company that the van had been moved from a police compound towed to their named engingeer location.
The van is still at the police compound, who intend to scrap it today!! due to no communication after a month from them!

I filed a trip cancellation claim in May 2022. They had an adjuster assigned who let me know what documentation they needed. I returned the documents in July. I did not hear from them and posted numerous voice mails without a return call. I received an email in November from a new adjuster who was replacing the original person who was no longer with the company. He said my documentation was incomplete. I went over the documents in a phone call November 22 showing to his agreement that all questions had been fully answered. He called back that day to say the claim was approved and payment would arrive within 7-10 days. I am still waiting. I have left numerous voice mails with him (apparently no longer with the company) and two levels of supervisors without even a return call. I have begun to wonder if the company even exists.

Nobody answers calls. Nobody replies to emails…

Im sorry to say but this is bar far the worst company to deal with in regards to any type of benefits claim. Workmans comp, Short or Long term disability. Leave of absence. They sure seem to do what they can to drag out a claim as long as they can to delay or avoid paying out benefits. It’s been a solid month, I’ve received zero! You will call and call and call and in circles you will go. Such a complete waste of time. You will be stuck between them and your providers. I hope I never have to go through this company again.

I wish I had found this site before buying travel insurance with April Travel Insurance/Broadspire. I purchased travel insurance with this company in December 2021 for a family trip to the UK. Unfortunately, while there, I got covid and so we had to cancel some events and stay a few more days giving us extra expenses.

When I tried to put in a claim in for the extra expenses and also theatre tickets that we were unable to use because of covid their website would not let me upload the documentation they requested so I had to mail my claim to them but I received acknowledgement on January 11th that they have received it.

Since then I have heard nothing. I received a letter dated May 6 requesting documentation that they already have. I have tried to speak to the representative dealing with my case numerous time and still have yet to speak with them. I have been told by other staff that I should give it a few more weeks and that they would get a manager onto it and again no response. I believe that they do this in the hope you will forget about it, they take your money and refuse your calls, correspondence and claims.