BRNS Group Reviews 

Review of BRNS GROUP

Unfortunately, my experience working at BRNS GROUP was highly disappointing and unprofessional. From the outset, it was clear that the company culture lacked structure, respect, and transparency. Management often cut corners in ways that impacted both staff and service quality, making it a frustrating environment for anyone trying to maintain professional standards.

Communication was poor across departments, and rather than offering support or constructive feedback, the management team tended to place blame without proper evaluation. During my probation, I was dismissed on the basis of being “too slow,” without any formal warnings or performance reviews. It was evident that this decision was made collectively among managers who chose to escalate things to the owner behind closed doors, rather than addressing any issues directly with me.

In particular, Jamie, one of the managers, stood out for his lack of effectiveness and contribution. His leadership was minimal at best, yet he remained in a high-paid role with limited accountability or visible effort.

Overall, BRNS GROUP does not foster a healthy or professional work environment. If you’re someone who values fair treatment, communication, and a properly managed workplace, I would strongly advise caution before considering this company.

Team are really responsive! Had a problem with my shower and they fixed it relatively quickly!

Had the team come over and repaint the flat. The team is professional and easy to communicate. Happy with the result and would definitely choose them again when needed.

Great customer service, all booked and sorted within 48 hours of notice!

Very responsive and quick!
Had some technical issues with my washing machine and after a phone call they helped me arrange a fix. Very happy with how they responded and handled the situation, professional and helpful!

Called BRNS for a window that I couldn’t close and received very prompt and great service. Highly recommended!

Worst agency , period ! Avoid them

Disgusting, you won't get the deposit back, take pictures before you rent because they invent reasons like the mattress is damaged or the table has scratches... Take pictures without them knowing and go to court and to the police because they are a criminal organization that deals fraudulently!

I am so utterly disappointed with the service since moving out of my previous apartment. Not only did the company try and deduct more than 40% of my deposit from me for work that didn't validate the costs, I am also yet to receive the then negotiated deposit amount. I keep getting told the money is to be transferred yet nothing as yet. My advice, like those similar to others, is to make sure you record everything so that you can protect yourself when you need to. It's disturbing how they treat people, especially with the current economic challenges people are facing.

Terrible service. Poor communication. Can’t do their job right. Constant long periods of waiting for their services. Nothing gets done on time.

The literal worst. They are rude, unprofessional scammers - landlords, please don't use them or you'll have very unhappy tenants.

Hi Team, We're the tenants here in Becketts House and staying here since 4-5 months and from yesterday the Cooking hob is not working and it's not fixed yet. We're dying without food. We have expected it would be fixed soon. Totally disappointed.

Absolute shambles of a company!!! Avoid if you can. Lived without a heating for a year. Once moved out they tried effectively steal money from my deposit. If you do use them make sure you record everything on video prior moving in and take lots of photos yourself. This company tried to charge me for a shadow on a picture that they took saying it damage. Absolute joke, they will never answer the phone and will ignore you until you have no choice but to move out.

I had flat in Becketts House ilford
It was very bad service no answer very dirty
Ask to come fix my fridge no one care joshua specially.
I advise no one deal with BRNs

Myself and my partner wish we had taken into account all the reviews on this page before taking on the contract.

Paid a holding deposit (to take off market)

Paid 1 months rent (minus the holding deposit)

Paid our damages deposit

We then paid the pro rata amount of For 25th October - 1st November

So the. Thereafter we have been paying our rent plus the car parking but we have been told we have double to pay on our second to last week, this was the response I got.

‘Regarding your payment schedule, the amount you paid in rent was significantly lower in the first month of your tenancy as agreed and so there is a catch-up pro-rata cost in the final month to add to the total due over the course of tenancy. The total figure is equal to your rent amount over a 1 year period’

Why was this NOT explained to us properly? Had this have been explained we wouldn’t have thrown ourselves essentially into the ‘lions den’ no consideration either for peoples mental health and well-being.

Secondly the maintainence side.
When we first moved in we noted a number of issues. We also noticed some bugs that were in cardboard later to find they are silver fish and been told that is our job. There is NO ventilation in the bathroom so they are being attracted how are we supposed to prevent that? The extractor fan does not work properly but apparently according to them it’s fine! UTTER RUBBISH!!! Why should we put up with This when they are already there?

We deffo want to see the back of this place sooner rather than later!!

I needed to contact Vita, thr HR Manager as I have started a new role and needed a reference to be provided to my new employer, Vita was excellent and responded to my request immediately and the reference was sent in a couple of hours. Vita was always excellent and supportive when I worked at BRNS and I cannot say how excellent and professional she is. Thank you Vita.

i live in this property and all i can say is i will not be renewing my contract!

poor management of the building, never pick up the phone. extra hidden fees after moving in! extremely disappointed wish i saw the reviews first

This group has handled maintenance on my block for a couple of years, and they've always handled my queries and faults very quickly, which is appreciated. This includes main lights going out (fixed within a day) and washing machine failing (also onto this at once). The operators and third parties have varied a lot (which is why I knock off a star) but phone/email comms prompt and reassuring.

Useless. No return of deposit, demanding extra rent despite showing them bank statements. They are a criminal organisation frankly. No reply to email, never pick up the phone. Total shambles. Dishonest company. Rotten to the core these people. Shame on Bernard Spitz the company owner!