Just as described on time sending packed well
Company replied
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Review summary
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Just as expected
Company replied
Great product, slightly less good communication. I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden... See more
The product is ok , though the wood doesn't appear to be weather proofed. There is advice to keep to keep it out of the sun and rain ! So should I just leave the deck chairs in the shed.
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
4.0
Great
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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I was so happy with my little cute…
I was so happy with my little cute travel iron, but when I opened it, there was a cracked in the handle, I rang the company and they were brilliant, they arranged to send me another one straight away, I was very greatful. Thank you 😊
26 February 2023
A GREAT COMPANY TO DEAL WITH
A great product at a great price with great service. Delivery was very quick. I can highly recommend this company.
26 January 2023
Item came earlier great service
26 January 2023
I bought a bottle for a Xmas present
I bought a bottle for a Xmas present. They found it easy to use and kept warm for many hours. So I have bought one for myself. I am pleased to be able to use it both downstairs and when in bed.
7 February 2023
Hit Step.
Really reasonable price! And the fastest delivery. & Free. Good product. Thanks!
20 January 2023
Parcel arrived in excellent condition…
Parcel arrived in excellent condition and on time
3 February 2023
Avoid this website
Item was a Christmas present wasn't delivered this company trying to blame royal mail when it's obvious they didn't even send it in the first place, will never use again
19 December 2022
Reply from Brits Home Garden
Dear Cheryl,
We apologize for the inconvenience you experienced with your Christmas present not being delivered on time. We understand that it can be frustrating to have a delay during the holiday season.
We would like to assure you that we have taken steps to resolve the issue and have identified the problem to be on our end. We apologize for any confusion caused and would like to assure you that we have taken steps to prevent similar issues in the future. We value your business and would like to thank you for bringing this to our attention. We apologize for the inconvenience and hope to have the opportunity to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Good service
Poor packaging meant parts were lost in the post. A replacement was forwarded soon after- good service
5 January 2023
Reply from Brits Home Garden
Dear Jim,
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the poor packaging. We are glad to hear that a replacement was sent to you soon after.
Thank you for taking the time to review us and again we do appologizes for any inconvenience caused.
Kind Regards,
BritsHomeGarden UK
Nice equipment for the price
Delivery was very fast. The stepper is just what I needed for
physio exercises to my bursitis knee. It stores easily in a cupboard or under the bed. The non-slip mat it comes with is an excellent safety bonus. Well worth the price.
5 January 2023
Reply from Brits Home Garden
Dear Terry,
Thank you for your positive review!
We're glad to hear that the stepper arrived quickly and that it has been helpful for your physiotherapy exercises. It's great that the non-slip mat provides an added layer of safety, and we're glad to hear that the stepper is easy to store. We hope it continues to be helpful for your bursitis knee.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Alina,
Thank you for your kind words! We're glad to hear that your experience with our delivery was quick and that you were satisfied with the product. Is there anything else we can do to help make your experience even better? Please don't hesitate to let us know if you have any questions or concerns.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Mrs Rosemary,
Thank you for the positive feedback! We're glad to hear that you had a great experience with our product and that the delivery was fast.
It's always our goal to provide our customers with the best possible service, so we're glad that we were able to meet your expectations. Is there anything else we can do to help make your experience even better? Please don't hesitate to let us know if you have any questions or concerns.
Kind Regards,
BritsHomeGarden UK
Great price compared to other sites inc…
Great price compared to other sites inc Amazon! Delivered quickly considering the mess of strikes with Royal Mail.
2 January 2023
Reply from Brits Home Garden
Dear Customer,
Thank you for your review!
We are glad to hear that you found our prices competitive and that your order was delivered quickly despite the challenges with Royal Mail. We appreciate your feedback and are glad that you had a positive experience with us.
Thank you for choosing us and we hope to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Sheila,
Thank you so much for your excellent review!
We are thrilled to hear that your experience with us was positive and that you were satisfied with your order. We pride ourselves on providing top-quality products and excellent customer service, so it is always great to receive such positive feedback.
Thank you for choosing us and we hope to serve you again in the future.
Kind Regards,
BritsHomeGarden UK
Mattress
By the 2nd night , the mattress is not holding air
It goes flat in the middle of tge night
Need it to be replaced
21 December 2022
Reply from Brits Home Garden
Dear Michelle,
Thank you for your review.
We apologize for the inconvenience you have experienced with your air mattress. It is important to us that our customers are satisfied with their purchases. Please contact us at cs@britishomegarden.com so that we can resolve this issue as soon as possible. In your email, please include a description of the damage you have observed with the product. This will help us better understand the problem and find a solution.
Thank you for bringing this to our attention. We do appologizes for any inconvenience caused.
Kind Regards,
BritsHomeGarden UK
Reply from Brits Home Garden
Dear Nicola,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that our product was perfect for your needs and that you are satisfied with it. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We appreciate your feedback and we are glad that our product was able to meet your needs.
Sincerely,
Brits Home Garden
Great prices
Informative sales person when I called about a query. Great prices and rapid delivery.
28 November 2022
Reply from Brits Home Garden
Dear Sheila,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you had a positive experience with our sales team and our prices and delivery. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We appreciate your feedback and we are glad that you were able to find the information you needed and receive your order quickly.
Sincerely,
Brits Home Garden
ABSOLUTELY OUTSTANDING
ABSOLUTELY OUTSTANDING
Can not recommend this company enough - brilliant products, fast delivery - will definitely be ordering again
28 November 2022
Reply from Brits Home Garden
Dear Customer,
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you were impressed with our products and our fast delivery. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.
We are glad to know that you will be ordering from us again and we look forward to serving you in the future.
Sincerely,
Brits Home Garden
Reply from Brits Home Garden
Dear Eniko,
We apologize for the inconvenience you experienced with your damaged product. We take all customer feedback seriously and we are sorry that your product arrived in a damaged condition. We have processed your full refund and you should see the credit on your account within the next few business days.
We strive to provide our customers with the best possible experience and we are sorry that we fell short in your case. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Brits Home Garden
The item was ok but the box was battered
The item was ok but the box was battered and not sealed. The item looked like it had been a return. It wasn't inside a bag in the box and it wasn't in very neatly.
1 December 2022
Reply from Brits Home Garden
Dear MIichelle,
We apologize for the condition of the box and the product when it arrived. We take all customer feedback seriously and we are sorry that you were not satisfied with the condition of the item. We strive to ensure that all of our products are packaged and shipped with care, and we are sorry that this was not the case in your situation.
We appreciate your feedback and we will take steps to improve our packaging and shipping processes to prevent similar issues in the future. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Brits Home Garden
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