The conversation with Mark was very informative and the discussions were in a language that I could understand. I have been thinking for a while of insurance as I have recently retired from full-time... See more
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After sending an online enquiry
After sending an online enquiry, I was called by an agent called Kam, who was extremely professional, helpful, and good at explaining all the policy details /benefits. After a clear understanding, everything was completed in a short period of time, with immediate cover in place.
Would happily recommend British Seniors to anyone in need of this as a rare policy that doesn't ask any health-related questions, but provides excellent cover for the money without exclusions.
F.V. Sekulovic
Agent explained things and was patient…
Agent explained things and was patient for two days until process was completed.
The young lady who phoned was very…
The young lady who phoned was very polite and helpful
Easy join up
Kam was very polite . explain everything in detail. Answered all my questions.
Spoke to a young lady called Katy
Spoke to a young lady called Katy. She made everything plain and simple and it was a good experience for something like this .
Excellent service thank you
Chris was very helpful, polite and informative…
The member of staff that I spoke with on the phone was very polite and helpful
Very open about what my money will do…
Very open about what my money will do and how it will help my family when the time comes
Understood my requirement to cover…
Understood my requirement to cover funeral costs so my family are not left to worry.
Professional staff with great customer…
Professional staff with great customer service.
Such a pleasant experience to deal with…
Such a pleasant experience to deal with Jamie at British Senior s. She explained everything so professionally which is a must for me.
Elliot was marvellous explaining…
Elliot was marvellous explaining everything from current premiums to maybe increasing the premiums and all the other benefits that are available for me
THE SERVICE YOU PROVIDE IS EXCELLENT
THE SERVICE YOU PROVIDE IS EXCELLENT. EVERY QUESTION I ASKED WAS ANSWERED AND EXPLAINED. CAN NOT FAULT THE ATTENTION GIVEN TO EVERY DETAIL
Very pleased handle my request for life…
Very pleased handle my request for life insurance great customer service care and explained everything to me about my policy and gave me options to chose from one satisfied customer
Nick ur customer service adviser was…
Nick ur customer service adviser was excellent. He explained everything i needed to know + more. He was very patient+very polite+understanding. Such a gentleman. Thank u Nick.
Excellent explanation.
The staff was professional and he explained the process very clearly and it was a great experience speaking with him this afternoon and for me to have decided to take up this life insurance policy was a good choice I have made for myself and my family. Thanks.
Over 50’s Insurance under a flexible trust
The contact Toy was extremely helpful explained the product clearly and provided the exact product required to meet my stated need.Very pleased with the service overall simple and easy product. Would highly recommend.
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