British Beds Worldwide Reviews 

35
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

This has been one of the worst customer service experiences I have ever had. From the start, our order was handled incompetently. Despite being very clear when ordering, the wrong storage s... See more

Rated 1 out of 5 stars

Placed a review here in June 2018 concerning my purchase of a Bovey mattress, their in house manufacturer. Just over two years after this review they have responded, speaks volumes about their cus... See more

Company replied

Rated 5 out of 5 stars

I spent years trying to find a mattress in Germany that didn't contain any latex or artificial foam, and failed. After a few searches the name British Beds Worldwide kept popping up. I was initially h... See more

Company replied

Rated 5 out of 5 stars

Mr. Roger Charles, his team and his suppliers provided us with a complete bed of very high quality. Competence, seriousness, bed science are here at the highest level and at a price/performanc... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

At British Beds Worldwide for 17 years we have been enabling people all over the world to enjoy the features, benefits and advantages of sleeping on the best and most comfortable beds in the world – lovingly made for you in the UK. No matter where you are, it's our mission to help you sleep better than you have ever slept before. We're a small company with a big heart. (Please note that we are not associated in any way with Yorkshire British Beds or British Beds Direct).


Contact info

1.7

Bad

TrustScore 1.5 out of 5

35 reviews

5-star
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1-star

No recent history of asking for reviews

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1.7

All reviews

(35)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Over the years we have bought many beds from BBW both here in UK and in France. Service and quality has always been exceptional and 5 stars in not enough. Nothing is too much trouble; when, exceptionally, there was a problem with one bed it was sorted out with calm goodwill. I am very glad we found BBW all those years ago and the whole family have benefited from many comfortable nights ever since.

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Thank you "C.R." for your wonderful review and for your and your family's loyal custom over the years. We'll forever be grateful to you for your support and, of course, on hand to assist again whenever you, friends and family need us.

Rated 5 out of 5 stars

We bought a kingsize for ourselves and…

We bought a kingsize for ourselves and a double for the guest room. Then later, as a moving into a new home present for my son, a new king sized bed . We were delighted with our purchases. Great service, wonderful quality beds and good prices. Trying to persuade my husband now to replace the old bed in my daughters room!!

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Hello Liz. Thank you so much your your kind review. Do please drop us an email ASAP to confirm which "Liz" you are - we've served quite a few! And do let your husband know that our Summer Sale is on right now with discounts up to 20% on some products plus an extra 5% loyalty discount, too. So now's a good time to save quite a lot of money! Thank you again.

Rated 5 out of 5 stars

Complete satisfaction

We purchased several luxury beds from Roger , at British Beds Worldwide and were delighted with the Quality and Service on both occasions . These were delivered in Spain and the UK - and we were very satisfied with their attention at both destinations .

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Thank you Mr Holmes. Your time and trouble to make such kind comments are truly appreciated. We've been providing this service for 16 years now and still enjoy trying to help people sleep better, wherever they live in the world. We hope we can help you again one day, if your present bed ever wears out! Mikaela and Roger

Rated 5 out of 5 stars

Can't beat the best ...

I have bought 2 beds over the last 5 years, not because they didn't last, but because my ex-wife didn't want to part with the bed and I didn't want to live without one ever again.
Wonderful helpful and competent service. Very reasonable prices for what you get. I would thoroughly recommend British Beds Worldwide to anyone. 5 stars on communication, service and products.

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Thank you Mr Hudson. Your kind review is truly appreciated and we are always happy to try to help. Long may you sleep well! Roger and Mikaela

Rated 5 out of 5 stars

Happy customers in Switzerland

We ordered a bed from Roger and his team and we were very pleased with the results. The service given by the team to make sure we got the right product was excellent, answering my endless emails. The only challenge was the lead time for delivery, as they wait to fill containers before shipping them to the Continent - apart from that great product and great delivery service. Hope this helps would be purchasers... I will look to order again.

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Hello Mr Scott. Thank you so much for your kind review. We aim to please!

To help explain to readers who may be thinking of buying from us, we now offer two services to mainland Europe: "kerbside" where the truck comes to your property and you offload the product yourself with no assistance from the driver or "into the bedroom, unwrap, assemble, position the bed or mattress and take away the packaging. The latter service is base on a shared load in order to keep delivery costs down and operates whenever our chosen renowned removals company has an economically viable load. We can provide a dedicated specific day service where time is of the essence in our contract but regrettably this costs far, far more and very few people choose to avail themselves of it..

However, we're delighted your purchase was worth the wait and look forward to helping you again one day. We're here whenever you need us.

Mikaela and Roger

Rated 5 out of 5 stars

good beds

good beds, good price, good service, long lasting.

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Thank you Mike. Succinctly put and hugely appreciated. We're entering you in our Prize Draw for August but you may wish to email us to let us know exactly. We've asked Trust Pilot to email you about this and hope you don't mind. Roger And Mikaela.

Rated 5 out of 5 stars

Great quality

I purchased a bed some years ago. Excellent service. The bed is still as new. I am delighted with it.

3 August 2020
Unprompted review
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Reply from British Beds Worldwide

Hello Ms Chevalier. Thank you for your kind review. We're so pleased your bed is still performing well, and delighted to confirm that we have every intention of helping you equally as well if not better if ever you need us again. Roger and Mikaela..

Rated 1 out of 5 stars

Placed a review here in June 2018…

Placed a review here in June 2018 concerning my purchase of a Bovey mattress, their in house manufacturer. Just over two years after this review they have responded, speaks volumes about their customer care.
They claim I damaged the mattress by folding it in half, they have missed my point, when we received the mattress it was firm, and would certainly have not been able to fold it in anyway, over a short period of time the mattress lost all its support, the stitching became broken on the side following normal use, and certainly broken before being folded.
Following a phone call to their office we were asked to send photos of the problem, this we did showing the broken stitching, and the floppiness of the mattress. They claim we damaged it at that time!! It was already damaged, folding it which we shouldn’t have been able to do was our way of showing the problem.
In their long awaited response they claim we had an exclusive opportunity to try the various mattresses in their showroom which is true, but you don’t take the one you like and do not expect it to fail after only six months.
Buyers be aware, the mattress we bought from them was faulty, we received absolutely no after sales or warranty from this company. Avoid!

31 July 2020
Unprompted review
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Reply from British Beds Worldwide

Mr Chorlton evidently does not to realise there may be other reasons for not replying to reviews on Trust Pilot. As a company we have not actively used Trust Pilot before July 2020 (because we considered we did not need to use it) and were not aware of his review. We have now been advised to use Trust Pilot and have only just learned how to respond to reviews. There was substantial privatev email correspondence between us relating to his complaint which was carefully considered but regrettably we adjudged it not to be valid in both respects. We fully acknowledge that Mr Chorlton is entitled to his opinion and is not happy with our decision but, just like other pocket-sprung mattress suppliers, we do not undertake to guarantee our products against settlement, misuse or lack of care. If you as a potential customer have read this far, please be aware that high-quality natural-filled pocket-sprung mattresses with hand-teased fillings will settle and "nest" where you lie most and if they have hand side-stitching they must not be bent or allowed to bend. We assure readers that we apply our guarantee judiciously worldwide and do so carefully and with due consideration. We shall gladly discuss any pre-purchase concerns with you direct. We now consider the matter closed on Trustpilot and shall make no further comment on it, thus willingly and respectfully allowing Mr Chorlton to "have the last word"..

Rated 5 out of 5 stars

Quality and Service of British Beds Worldwide is Excellent

Roger and British Beds Worldwide provide a first class service and I have been pleased to experience several luxury beds in their range. Having lived in France I can't fault the end to end concierge service that I received from them. Thank you.

13 February 2020
Unprompted review
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Reply from British Beds Worldwide

Hello Mark. We're sorry we haven't replied to your review before now. We didn't know how to use this service even though we registered for free use of it some time ago. Thank you for your kind review. We have hundreds of loyal customers who come back to us time after time, and we thank you like them for your loyalty. Roger and Mikaela.

Rated 5 out of 5 stars

Very happy with my purchase of two…

Very happy with my purchase of two Kingsize Pillow top Relyon beds from British Beds Worldwide, purchased and delivered to Spain in 8 week timeframe, I could not get beds of the same quality here in Spain at such a reasonable price, and as I already have a Relyon bed, I did not want to compromise on the quality for my friends staying over, British Beds Worldwide were also happy for me to pay a deposit and then ensure that the final balance was paid before delivery to me in Spain, beds were delivered on Saturday, great all round service!

17 June 2019
Unprompted review
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Reply from British Beds Worldwide

Thank you "Crumpet 2012". It's very kind of you to leave a review and we truly appreciate your doing so. We're sorry we haven't commented before now on your review - we have only just begun to actively use TrustPilot following a recommendation. We hope you are still enjoying your beds and the quality assurance that came with them. Sleep Well! Roger and Mikaela

Rated 5 out of 5 stars

PASSIONATE PROFESSIONALS - BRITISH EUROPEANS

Thank you so much for your kind support in helping me to find the right mattress. Now that you made your dream come true to start your OWN RANGE I will definetely come to visit you and.. hopefully buy a Bovey Mattress or maye even a Tavy..
Thanks also for your statement on your website regarding the Brexit - much appreciated to see a company show their colors and reveal their position
Best
Axel

1 February 2017
Unprompted review
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Reply from British Beds Worldwide

Thank you Axel. We know that you have a very discerning eye for detail and quality and are looking forward to continuing to work with you, whether or not there is a post-Brexit trade deal! Best wishes. Roger and Mikaela.

Rated 5 out of 5 stars

Excellent service, excellent product

I must admit I was a little nervous at the thought of ordering a mattress online and having it delivered from Britain to Denmark.

However, I had experienced a "Hypnos" mattress in a hotel during a visit to London, where I had such a good night's sleep that I actually removed the hotel's sheets to see what kind of mattress it was. Hypnos mattresses are not available in Denmark, and I generally find the local selection less than adequate, so when it was time to replace my current mattress I did a quick search and found that Hypnos mattresses were available for delivery from British Beds Worldwide.

It took me awhile to figure out precisely which Hypnos model fit my needs and budget, but the team at BBW were extremely patient and explained all the various features to me. I ended up buying a mid-range Hynpos mattress with which I am very satisfied. It was delivered to Denmark on schedule by a team of British drivers, who unpacked it and set it up for a small additional fee.

Throughout my contacts with British Beds Worldwide, they were extremely professional and service-minded. I would recommend them to others.

29 April 2016
Unprompted review
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Reply from British Beds Worldwide

Hello Kate. Thank you so much for your kind review. We do try, even though we can't please all of our wonderful customers all of the time, and it's good to know that you were happy with our service. We hope you are continuing to sleep well and although we do not sell Hypnos products any more, we'll be pleased to offer you even better products if ever you need another bed or mattress - and with 10% loyalty discount as well if you join our private Privilege Club. Best wishes and sleep well! Roger and Mikaela.

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