I can honestly say that this company provided me with excellent customer service. I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We received a phone call confirming the online order. The delivery team prioritised the order due to our situation of needing the beds by a specific date. They delivered earlier which is was brilliant... See more
Company replied
I have ordered regularly from British Beds, what I like about there products is they have a distinct quality and grand feeling. Always reliable and friendly to deal with
Company replied
Company details
Written by the company
Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.
Contact info
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, United Kingdom
- 01215673131
- hello@britishbedsdirect.co.uk
- britishbedsdirect.co.uk
4.2
Great
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customers
Neat-looking bed at a good price. Arrived on time.
Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into.
Found staff really helpful by phone & email. They answered all my queries & quickly resolved a minor issue. Great customer service. Thank you.
24 November 2025
Unprompted review
Reply from British Beds Direct
Hi Claire,
Thank you so much for your kind review! We're delighted to hear that your Mum is enjoying the bed and finding it easier to get in and out of. It’s wonderful to know that our range met your needs, and we're glad we could provide helpful service both over the phone and by email. We're also happy to hear that we were able to resolve the minor issue quickly for you. Your feedback means a lot to us, and we’re grateful for your trust in our team.
Kind Regards
British Beds Direct Team
I am really pleased with my bed and…
I am really pleased with my bed and headboard they look lovely, the rest of the room needs refitting now to keep up with my beautiful bed. Also special thanks to Kay who helped me choose everything and sort out my delivery. Lovely people and personable service. Good luck everyone
15 October 2025
Reply from British Beds Direct
Hi Nadra,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your bed and headboard. We truly appreciate your kind words about our team and service. Wishing you the best of luck with the rest of your room refitting! If you ever need assistance again in the future, don't hesitate to reach out. Thanks again for choosing us!
Kind Regards
British Beds Direct Team
Absolutely shocking quality the bed had…
Absolutely shocking quality the bed had a leg missing the quality was awful the frame broke on first use by small framed person the materials used are low quality
The mattress has mould on it dirty and second class quality shocking company who totally ignore your emails
I would definitely recommend giving this company a wide birth
11 November 2025
Unprompted review
Reply from British Beds Direct
Hi Jennifer.
It looks like this review may have been left for the wrong company, as we don’t have any record of an order under your name. Could you please double-check? If you do have an order with us, we’d be happy to help if you get in touch directly to the email hello@britishebdsdirect.co.uk
Kind Regards
British Beds Direct Team
Mostly good but bed base not of the…
Mostly good but bed base not of the quality I expected- rough edge seams with loose threads. Also casters very hard to fit.
26 September 2025
Reply from British Beds Direct
Hi Hilary,
Thank you for taking the time to share your feedback. We're pleased to hear that you found most aspects of your purchase good, but we're sorry to learn that the bed base did not fully meet your expectations.
We appreciate your comments regarding the rough edge seams and the difficulty with fitting the casters. Your insights are valuable and will be shared with our product development team to help us improve both quality and ease of assembly.
Please accept our sincerest apologies.
Kind Regards,
British Bed Direct Team
Very pleased.
Very pleased ,we bought a bed base from them, pleased with the colour of the base , we opted for a more expensive material which looks like a soft brown suede colour. All was straightforward but we had a problem which wasn’t their fault but on ringing ,the staff worked diligently on our behalf , and it’s been resolved free of charge. Really pleased.
23 September 2025
Reply from British Beds Direct
Hi Jean,
Thank you for your kind words, we are glad you like the colour! We are always here to help if you need anything!
Kind regards,
British Beds Direct
Reply from British Beds Direct
Hi Louise,
Thank you for your kind words and 5-star review! We're thrilled to hear you're happy with the bed base and appreciated the communication throughout. We hope you enjoy your new setup. Please don’t hesitate to reach out if there’s anything else we can help with!
Kind Regards,
British Beds Direct
Gorgeous colour
Very happy with my purchase, it was great being able to choose purple for my head board and bed. The half ottoman gives me so much storage
21 August 2025
Reply from British Beds Direct
Hi Lynn,
Thanks for the lovely review! We're so glad you enjoyed choosing your colour and that the half ottoman is giving you the extra storage you needed.
Best Wishes,
British Beds Direct Team
I can honestly say that this company…
I can honestly say that this company provided me with excellent customer service.
I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off and was lost during the move (this was due to removal person rather than quality of bed base).
I called British Beds a couple of weeks ago and advised that I now had a lopsided bed, they very kindly sent me 2 replacement castors with fixtures at no cost and this arrived before timeline needed.
A really great service from a company, whom in my opinion, is still operating with high standards. My experience with them has been faultless so I can highly recommend them.
Thank you to Sam & Adam both of whom made sure the castors would arrive in time!
5 August 2025
Unprompted review
Reply from British Beds Direct
Hi Margaret,
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with British Beds has been so positive, even years after your original purchase. Sam and Adam will be thrilled to know their efforts made a difference. We're always here to help, thank you again for recommending us!
Best Wishes,
British Beds Direct Team
Shocking quality and customer service so not help as promised
Shocking quality and when asked to contact about review I was told a pack of lies. They do not honour warranty Despite what the website states. Avoid
21 August 2024
Unprompted review
Reply from British Beds Direct
Hi Vix C,
Thank you for your feedback. If you could please send us your order number and some more info we’d be happy to look into this for you.
Just to clarify, we do have a clear and fair refund policy in place. If a product is faulty, damaged, or not as described, customers are absolutely entitled to a refund or replacement in line with our terms. We aim to resolve any issues promptly and professionally.
Kind Regards
British Beds Direct Team
Bed base
The low bed base is great, and just the right height for me. It is now so much easier to get into and out of bed without worrying about the risk of falling .
14 August 2025
Reply from British Beds Direct
Hi Phyllis,
Thank you for sharing your experience! We're so glad to hear the low bed base has made a real difference for you. Comfort and safety are at the heart of what we aim to provide, and it's wonderful to know it's helping you feel more secure and at ease. Sweet dreams ahead!
Best Wishes,
British Beds Direct Team
Fantastic communication
Fantastic communication. Kept me informed of progress from ordering through to delivery.
Very polite and helpful customer service.
14 August 2025
Reply from British Beds Direct
Hi Bev,
Thank you so much for your kind words! We're thrilled to hear that you felt well-informed and supported throughout your experience. Our team takes great pride in providing courteous and attentive service, so it means a lot to know it made a difference. Looking forward to helping you again soon!
Best Wishes,
British Beds Direct Team
Corners not 100% clean.
The beds are fine, only gave 4 stars as some of the edges (corners) could have been cleaner. They had been packed like that.
8 August 2025
Reply from British Beds Direct
Hi Lynn,
Thank you so much for your feedback! We're glad to hear you were happy with the beds overall. We really appreciate you pointing out the issue with the corners, your comment helps us improve our packaging process to ensure everything arrives in perfect condition.
Best Wishes,
Divan Base Direct Team
I’ve had a fantastic experience with…
I’ve had a fantastic experience with this company! The beds are top quality, comfortable, well-made, and exactly as described. Customer service was excellent, friendly, responsive and truly went above and beyond to make sure everything went smoothly. Highly recommend!!
26 July 2025
Reply from British Beds Direct
Hi,
Thank you for your fantastic review! We're thrilled to hear that you're so pleased with both the quality of our beds and the service you received. It means a lot to know that our efforts made a real difference for you. Your recommendation is truly appreciated, and we look forward to serving you again in the future!
Best Wishes,
British Beds Direct Team
Great storage box well made and very…
Great storage box well made and very happy to purchase some more in the future
26 July 2025
Reply from British Beds Direct
Hi Omar,
Thank you so much for your kind words. We're delighted to hear you're happy with the quality of the storage box and truly appreciate your interest in purchasing more in the future. Your satisfaction means a lot to us!
Best Wishes,
British Beds Direct Team
Really happy with the memory mattress I…
Really happy with the memory mattress I bought. But most importantly I liked actually talking to someone on the phone.
26 July 2025
Reply from British Beds Direct
Hi,
That’s so refreshing to hear. It sounds like the mattress delivered comfort in more ways than one. 🛏️ There’s something grounding about real human interaction, isn’t there? A proper conversation can make all the difference, especially when you’re navigating a purchase that literally supports your dreams
Best Wishes,
British Beds Direct Team
Bed bases and headboards
Bed bases and headboards arrived on time and were exactly what I was hoping they would be. Nice colour and fabric. Would highly recommend
15 July 2025
Reply from British Beds Direct
Hi Elizabeth,
Thank you so much for your kind words! We're thrilled to hear the bed bases and headboards were just what you hoped for. It's great to know the colour and fabric hit the mark. Your recommendation means the world to us!
Best Wishes,
British Beds Direct Team
We received a phone call confirming the…
We received a phone call confirming the online order. The delivery team prioritised the order due to our situation of needing the beds by a specific date. They delivered earlier which is was brilliant. Quality was excellent , beds are great and great value. Thank you.
9 July 2025
Reply from British Beds Direct
Hi David,
Thank you so much for your kind review! We're delighted to hear that the early delivery made a difference for you and that you're happy with the quality and value of the beds. It was a pleasure to assist with your order.
Best Wishes,
British Beds Direct Team
Reply from British Beds Direct
Hi Vikki,
Thank you for the fantastic review! We're so pleased to hear you were happy with the beds, service, and delivery—it means a lot to us. Hope to see you again soon!
Best Wishes,
British Beds Direct Team
Reply from British Beds Direct
Hi,
Thanks so much for your lovely feedback! We're really glad you liked the storage box and that our team member on the phone was helpful. Looking forward to welcoming you back soon!
Best Wishes,
British Beds Direct Team
Good service
Good service, straight forward easy to deal with team, got what I wanted as expected. What I would say is that the finished product was far nicer than I was expecting and the service was refreshingly good. Kept me up to date with everything, easily reachable via calls and team have a personal touch, very rare to see these days. Very impressed and pleased with my choice.
19 May 2025
Reply from British Beds Direct
Hello Nicjolas,
Thank you for your fantastic feedback! We're delighted that you found our service straightforward and appreciated the personal touch from our team. It's wonderful to hear that the finished product exceeded your expectations. Your kind words mean a lot to us!
Best Wishes
British Beds Direct Team
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