British Attire Reviews 678

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 471 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting their satisfaction with items like jackets, boots, and other apparel. Many people appreciate the competitive pricing and the overall value received, with some noting the brilliant free shipping options. The service is frequently described as great, efficient, and helpful, with fast and well-communicated delivery being a common positive point. However, some customers also noted issues with delivery, including parcels not arriving or being misplaced by courier companies, and some found the packaging to be poor, resulting in damaged items. A few people experienced receiving the wrong item or had difficulties with returns, including being charged for retrieving items due to incorrect address details.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick shipments, fast... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers frequently praise the good... See more

Price

Consumers find price to be positive, often highlighting competitive pricing, great deals, and significant... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.


Contact info

4.9

Excellent

TrustScore 5 out of 5

678 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very quick delivery .

Very quick delivery .. had to do an exchange for a smaller size , but this was simple and again a very quick service.
Got the jacket at a very discounted price compared to other shops .. and was also able to use my blue light discount ..
Son in law very pleased with his new jacket .

3 March 2026
Unprompted review
Rated 5 out of 5 stars

love my boots

I bought some fitflop boots that I love and wanted a second pair but fitflop were out of stock. So I was thrilled to find them on British attire and snapped them up straight away. My first time buying from this company and it was a breeze. No cheaper than buying them from Fitflop but that wasn't a problem, just pleased to have found them.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Georgia!

The customer service from Georgia was amazing! I wasn’t sure if the fit of the jeans I wanted to order as a gift and Georgia kindly took a photo with the measurement beside the leg! Thank you Georgia! I will definitely look to buy from British Attire again!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service the garment ordered (shirt) was exactly as advertised and delivered very promptly.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great price on Barbour International…

Great price on Barbour International Ladies Jacket.

Delivery by Fed Ex was a little unusual and I arranged to collect at my local Fed Ex Depot - delivery to the Depot was quick, probably quicker than home delivery

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Good shop

That was a very swift purchase. From the beginning to the end no issue at all. And a good price for the product I bought.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous British Company

I’m really pleased to have found a British clothing company.

Excellent customer service with great communication throughout and my order arrived quickly.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything perfect

Everything perfect! I've ordered a Barbour with shipment in Italy and less than 1 week later I received it! great

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Such high quality items

Such high quality items. Free shipping over £49 is brilliant. More companies should follow suit instead of making it over £100!
Super quick delivery.
Very nice company to deal with. Well done. 👏

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

I can't believe I messed my order up.
Twice!
Both times I rang, and both times I was treated so well.
My wife's Montane coat came a few days later.
I really hope to use this shop again, just making sure I get it right this time.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly customer desk

I ordered a coat but unfortunately it was too big. I asked to return it but made a mistake: they helped me to choose the FedEx. I opted for a gift card to order a smaller size, got a gift card with a bonus amount. But the smaller size wasn’t available any more. I asked for a refund and got it immediately. Very helpful and friendly.

16 February 2026
Unprompted review

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