The taxi arrived to pick up my daughter at Heathrow in plenty of time. Unfortunately her bags were mislaid in delivery and the driver was asked to wait over 2 hours before my daughter finally appeared... See more
Company replied
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Review summary
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What people talk about most
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I have ridden with British Airport Transfers for over 20 years. Never had a bad journey. The drivers are always on time, courteous and careful drivers. The cars are clean and well-maintained. I honest... See more
Company replied
I have been using British Airport Transfers for 15 years and the drivers are always reliable, polite and efficient. They always monitor flights for both delays or early landings and it really gives me... See more
Company replied
Excellent service. On time, courteous, and friendly. Easy booking system with a phone number and email in case you need to contact them. I've used this company for years. They are reliable and trustwo... See more
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Company details
Written by the company
British Airport Transfers offers a refined, pre-booked airport taxi service to and from Heathrow and all major UK airports. Enjoy fixed prices, instant online quotes and punctual, professional pick-ups. Our experienced drivers, well-maintained vehicles and discreet, traditional customer service provide a smooth and comfortable airport transfer for discerning travellers. Book directly through our official website for a dependable, high-quality airport transfer across Great Britain.
Contact info
London, United Kingdom
- 0208 866 2426
- info@british-airport-transfers.co.uk
- british-airport-transfers.co.uk
4.7
Excellent
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Driver was excellent but the Vito…
Driver was excellent but the Vito provided was a rubbish ride. I booked an estate car, but BAT never seem to provide these any more. They used to provide estate cars regularly in the past when ordered. Will look elsewhere for next holiday taxi.
4 June 2026
Unprompted review
Reply from British Airport-transfers
Dear Ian
We're pleased to hear that your driver provided excellent service.
Regarding the vehicle, the Mercedes Vito is actually an MPV and is larger than a standard estate car, offering more passenger and luggage space. When our regular customers book a larger vehicle, we will often allocate the largest suitable vehicle available where possible, as we believe this provides added comfort and convenience, particularly for airport journeys with luggage.
That said, we appreciate that some customers specifically prefer an estate car rather than an MPV. We're sorry that the vehicle provided did not meet your expectations on this occasion. If you choose to travel with us again, please let us know your preference when booking and we'll do our best to accommodate it, subject to availability.
Thank you for your valued custom over the years, and we hope we'll have the opportunity to serve you again in the future.
Kind regards,
British Airport Transfers
Reliable service, polite drivers
Reliable, friendly service. Drivers are polite and on-time. It’s my go-to airport pickup service.
31 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Christina
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Excellent as always
The driver arrived 15 minutes early, always comforting when going to an airport. Helped load the car with luggage and drive us safely there and then helped with the unloading. Another excellent journey. They have never let us down 🙏
31 May 2026
Unprompted review
Reply from British Airport-transfers
Dear NPC
We thank you so much for taking your valuable time to rate and write a detailed review about our services. We also wish to thank you for your continued custom over the past years.
Warmest regards
Victor Fernando
Customer Relations Manager
Fantastic!
Clean, spacious car. Respectful, punctual driver. Brilliant service!
29 May 2026
Unprompted review
Reply from British Airport-transfers
Dear C L
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Excellent customer service and very…
Excellent customer service and very good service 👍.
Also the driver was excellent 👌 and very helpful.
Thank you
22 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Zoubir Habarek
We thank you so much for your continued custom over past few years and truly appreciate for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Convenient, efficient and timely.
Easy to book. Competitive rates. Received updates regularly. Pick and drop was efficient and comfortable.
19 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Sharad Saldanha
We truly thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
dependable company
Good communication, email , message giving name and mobile number of driver. driver on time, the passenger calls action quickly taken, clean car and polite drivers.
11 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Francis
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Easy to book the day prior to travel
Easy to book the day prior to travel; confirmed via email and my driver was awaiting me outside Terminal 5 Arrivals. Ride was smooth and efficient--just what I was seeking after a trans-Atlantic flight. Thanks!
11 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Dave
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
My first journey
This was my first journey and it was great, no holdups.
Nada arrived on time and was a good driver.
11 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Janet
Thank you for placing your trust in our company for your airport transfer and write a review about our services.
Looking forward to serving again in the near future.
Warmest regards
Victor Fernando
Customer Relations Manager
This was the perfect end to a very long trip!
This was the perfect end to an extremely long trip.
The driver was knowledgeable, polite and on time. I have been a client for years . . . and I am not going anywhere else!
3 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Thomas Murphy
Thank you so much for your kind words—this truly means a lot to us.
We’re really pleased we could provide a smooth and comfortable end to your long journey. It’s always our goal to be on time, professional, and helpful, so it’s great to hear your driver delivered exactly that.
We especially appreciate your continued loyalty over the years—it’s customers like you who make what we do so rewarding. We look forward to serving you again on your next trip!
Warmest regards
Victor Fernando
Customer Relations Manager
Excellent service and driver was very…
Excellent service and driver was very helpful
2 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Michael Gerber
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Service was timely
Service was timely, excellent vehicle and driver was very good
28 April 2026
Unprompted review
Reply from British Airport-transfers
Dear John Allcock
We thank you so much taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Consistently reliable service
I've been using British Airport Transfers for almost 2 decades and they've always been extremely reliable and punctual, which helps take the stress out of travelling to/from the airport.
26 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Cy
We thank you so much for taking your valuable time to rate and write a review about our services.
We are ever so greatful for your continued custom for the past two decades and wholeheartedly appreciate your support.
Warmest regards
Victor Fernando
Customer Relations Manager
Brilliant service
Brilliant service. Called to say roads very busy. I left earlier than planned but was at airport in plenty of time
Very polite and professional taxis service. I use them every time I travel
24 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Janet
We thank you so much for taking your valuable time to rate and write a review about our services.
We also wish to thank you for your great support and being a loyal customer.
Warmest regards
Victor Fernando
Customer Relations Manager
Great service throughout
i have been using this company for a long time and they are consistently reliable, polite and trustworthy.
23 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Anna
We thank you so much for taking your valuable time to rate and write a review about our services. We also wish to thank you for being our loyal customer for the past many years.
Warmest regards
Victor Fernando
Customer Relations Manager
The service was very efficient and the…
The service was very efficient and the driver Javed was very polite, professional, which made the whole experience enjoyable.
23 April 2026
Unprompted review
Reply from British Airport-transfers
Dear James
We thank you so much for taking your valuable time to rate and write a review about our services.
We will pass your compliments to Javed too.
Warmest regards
Victor Fernando
Customer Relations Manager
Our luggage was 1 1:2 hrs coming to…
Our luggage was 1 1:2 hrs coming to carousel at Heathrow and our connection to Gatwick was already tight.
Our driver drove safely but quickly and he got us there by the skin of our teeth. We are extremely grateful to him .
21 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Margaret Roberts
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Exceptional service every single time – truly goes the extra mile!
I have used British Airport Transfers a few times now, and they never fail to impress. Their service is consistently amazing and, quite frankly, in a league of its own.
Every journey has been perfectly on time, taking all the stress out of travel. What really stands out is the staff; the drivers are incredibly helpful, professional, and friendly. They truly go the extra mile to ensure you are comfortable and looked after.
It is rare to find such a reliable and "super" service these days. I won’t use anyone else for my airport transfers. Highly recommended!
Massive shout out to Javed
10 April 2026
Unprompted review
Reply from British Airport-transfers
Dear David
We thank you so much for rating and writing a detailed review about our services. Reviews such as yours truly motivates and encourages us furthermore to meet the expectations of our passengers at all times.
Warmest regards
Victor Fernando
Customer Relations Manager
We have used British Airport-Transfers…
We have used British Airport-Transfers for many years now. First class service, excellent communication, can't fault them, highly recommend.
19 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Brian Macdonald
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Utterly reliable
We have used British Airport Transfers for years. They tick all the boxes: polite, professional , clean cars etc But mostly utterly reliable and good real-time info, which is important; the consequences of missing a flight are too big to risk any question marks.
15 April 2026
Unprompted review
Reply from British Airport-transfers
Dear Ian
We thank you so much for taking your valuable time to rate and write a detailed review about our airport taxi transfer services.
Warmest regards
Victor Fernando
Customer Relations Manager
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