Britannia Rose Reviews 2,473

This is the second time ordering from this company and the service and speed of delivery were great both times. I love the new cushions that finish off our lounge perfectly. I shall definitely use this company for future fabric/soft furnishings again.

Ordered for my mum, Great service, simple to order, good price and great quality curtains. Would definitely recommend

Amazing quality curtains. This is our second time ordering from Britannia rose and would always use them for our made to measure curtains. Only thing is the turnaround time is always a little longer than expected so wouldn’t recommend ordering in a rush! Worth the wait though.

Brilliant process from start to finish! Images clearly show the range of cloth, true to colour! Samples perfectly enabled me to make a choice and my cloth was here within days. Not easy to buy cloth on line but was really happy with my choice!! Certainly recommend and would use again!

The web site was easy to use. The communications from the company were good. Curtains and blind were delivered promptly. I’m very satisfied with my purchase.

Disappointed After a Great First Order
I was very happy with my first order from Britannia Rose, so I confidently placed another—this time for four fabric samples. Unfortunately, only one arrived. I had to chase the company to find out that the others were either discontinued or delayed. Despite promises and an eventual refund for two of the samples, the 4th sample still never arrived, but did get refunded when I asked. Even more frustratingly, the samples Britannia Rose claimed were unavailable, still continue to be listed for sale on their website, despite my raising this with them three times. When at a later date, I decided against better judgement to place an order for one of these fabrics, I received a message some days later saying the order couldn’t be fulfilled. I found out the hard way that it wasn’t just the samples that they no longer sold, the fabric had been discontinued too. I was told 6 days ago, after I had to ask for my money back, I’d be refunded in a few days, but I’m still waiting.
It's extremely disappointing to see a company knowingly advertise products they can’t deliver. A company should be abreast of fabric availability, especially ones that have been discontinued, so they may remove them from their website, to prevent customers ordering items that can never be fulfilled. I appreciate that updating websites can take time, and on occasions there are delays in manufacturers/retailers communications but in this case that isn’t so. To summarise my experience of Britannia Rose, appalling communication regarding fabric availability, poor customer communication and unkept promises made this a frustrating experience. My experience has put me off of ordering from them again, or recommending them. Order number ORD2526115
Edit 1st June 2025 - I have today received a full refund for the unfulfilled fabric order.

Fantastic service from Britannia Rose...I ordered curtains on their excellent and easy to use website. The choice of fabrics is huge and deciding on one was the most difficult part of the ordering process! Once I ordered my curtains I saw that there was a bit of a delay getting the fabric from the manufacturer and I thought that particular fabric might be discontinued. I rang the customer service team and a very helpful man checked on the status of the fabric and reassured me that the fabric would be available but with a bit of a delay. I was happy to wait until the middle of June for delivery but just 10 days later I received a call from the customer service team to let me know that the fabric had come in and they made my curtains that very day and were being shipped out that day. This was late in the evening on a Friday and I received the curtains the next day before 1pm - fantastic! I was so pleased with the quality and workmanship on the curtains as well - they look great. I would use Britannia Rose again and would highly recommend them to anyone who wants high quality curtains at a competitive price with great service thrown in!

Britannia Rose came up trumps at all levels. They were hugely helpful when I rang about four times prior to ordering the curtains. The website was clear and the discount offered (and free cushion too) much appreciated.
The curtains (lined and interlined) arrived as and when expected and I am thrilled with the result. Would definitely recommend them.

Lovely fabric, print was bigger than expected but worked very well.

Britannia Rose - Order ORD7813197

I do not write negative reviews of companies as I feel that they should be allowed to deal with issues privately with their customers . However I feel the way this company has treated us needs to be highlighted to warn other potential customers .
We ordered some curtains which were advertised by Britannia Rose , paying £1400 in January 2025 and still have not received them (24th May 2025) as the material is still unavailable. ( We have just rung them up and the date has now again been moved back to the end of June)
Britannia Rose have continued to advertise the curtains throughout this period and may well have taken other orders from other customers throughout this delay . When I challenged them about this false advertising they said it was an IT issue and they would look into it. Any communication over the last few months about updates etc has always come from us, they have not been proactive.
Any company can seem good when things go well , how they deal with problems is an indicator of how good they really are. Our experience of this company is poor . I have now realised that one in five of their customers who have written reviews have expressed their dissatisfaction with the service or product they have received from Britannia Rose.

I hope anyone who orders from them doesn’t have the same experience we have had !

Easy to order, very good website, samples good quality and prompt delivery.

Curtains were very well made and hang beautifully. Will 100% use Britannia Rose again.

We needed curtains urgently as MIL was moving in with us and the team really helped us get the correct material and the curtains were made and despatched super quick - amazing service, wouldn't use any other company for curtains.
Top marks guys x

Really beautiful bespoke curtains, high quality fabrics and finish. Excellent customer service troubleshooting delivery/ timings.

I have had a number of pairs of curtains made by Britannia Rose - on each occasion I have found the items to be very-well made, well packed and dispatched promptly. Customer service is excellent - very helpful and friendly. Overall - highly recommended!

Have ordered samples and fabric from Britannia Rose several times. Items always arrive swiftly with an email advising despatch. Very happy with the service and shall be ordering some fabric in the next few days.

Love my curtains, which look great!
Overall good communication with the team at Britannia Rose, very friendly, polite and helpful. The curtains are excellent quality and were well packaged for delivery.

Great fast service and quality goods. Went out of the way to match batch of wallpaper when we changed plans and decided to wallpaper an extra wall!
Would certainly use again.

Britannia Rose have an extensive choice of fabrics. The website is easy to use and the quality of the finished curtains and cushions is very good.
I shall be using Britannia Rose again.