Repeat Customer
As a school, we have been loyal customers of BCS for many years, but unfortunately, we will not be using their services anymore. It seems that most of the staff are new, and every time I have spoken to someone about our Kingswood residential trip to the Isle of Wight, I have not felt confident in the information provided. I am frequently told, "I'll have to check," and then receive either conflicting or incorrect information.
In previous years, we always dealt with Mark, who was extremely reliable in securing our four coaches and ferries for the year group, including half-day excursions on both journeys. However, this year has been a completely different experience. We were told that the itinerary we requested was not possible, even though I had sent them the email with the same itinerary that Mark had arranged for us on our last trip. To add to our frustration, even after they finally agreed to our requested itinerary, we were given an excessively high quote for the additional stop. The original quote showed that the stop accounted for 71% of the total price! When we questioned this, we were told it was an error. However, the revised quote still had the stop making up around 40% of the cost—when it has always been charged at a set rate in the past.
This level of service has been very disappointing, and it's clear that the standards have significantly declined from what we were accustomed to. After speaking with other schools within our trust who also use Kingswood, we've heard similar feedback. As a result, we have decided to switch to another provider.
