Had to send my ID twice because they…
Had to send my ID twice because they said it wasnt clear enough the first time. Second submission took a week to process and they never explained what was wrong with the original.
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Pakiet powitalny do 4 000 zł + 300 darmowych spinów
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Had to send my ID twice because they said it wasnt clear enough the first time. Second submission took a week to process and they never explained what was wrong with the original.
Paid 100 euros in and my available balance didnt change. They want me to check my payment method instead of fixing their end. Pretty frustrating after waiting three days.
Requested a payout and received half of it after three days, then the rest showed up a week later with no explanation from their end. Pretty frustrating honestly.
Tried to withdraw 275 pounds and the interface said it would process as one payment. Instead it got broken into smaller amounts sent separately. Pretty frustrating tbh.
The platform kept logging me out every time I tried to switch between different games. Each time I had to enter my details again. Took forever to just play.
Verification process asked me for documents twice within ten days. Same documents, same upload process, both times they claimed they never got the first one.
Deposited 100, was promised 30 cashback. Account shows 18. Been back and forth with support three times and they keep saying its working as intended but it clearly isnt.
Submitted a payout request and got confirmation it was approved. The timeframe given was couple of days. Ten days later and I'm still checking my balance hoping it finally arrived.
Deposit went through fine but then the withdrawal page said I needed to wager the amount five times over. Nothing mentioned this before I signed up, only found out after I tried to cash out.
Live chat closed while I was typing my question about a bonus issue. Got an email telling me to contact support again, which sent me back to chat. Not helpful.
Support replied with a template message that had nothing to do with what I asked. Didn't bother reading my issue before sending it.
Put in for a payout last week and the estimated time keeps changing. First they said 24 hours, now theyre saying up to 5 days. This is getting ridiculous tbh.
Cashed out and discovered my money came through in separate batches instead of the single payment I thought I was getting. Not a great surprise after waiting.
Needed assistance Sunday afternoon and the live chat queue showed 30+ people ahead of me. Waited nearly two hours total, tbh should have just given up sooner.
Promised cashback never matched what appeared in my account. It was around 15 pounds short and when I emailed about it the reply was vague and didnt address the discrepancy.
Put in a cashout request on Wednesday morning. The confirmation email said 48 hours. Ten days later I'm still waiting and support just repeats the same canned response about processing times.
Joined last week and the bonus conditions werent clear in the main offer. The fine print buried halfway down said I couldnt use it on certain games but the banner made it sound like all slots were fine.
Claimed a deposit match and didnt realize until later that winnings from the bonus had different withdrawal limits than my own money. The offer description glossed over that part tbh.
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