BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media Company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They double charged my bank acct due to…

They double charged my bank acct due to an error on their end and are not making it right. My bank refunded the money and they sent this documentation to support their lies just to steal food off of my plate cause they are thieves. I highly recommend nobody use this company. They will weasel their way out of any blame and just pawn it off on the hotel.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Relocating to Dubai

Took two Pomeranians to Dubai, all organised by Relocate Your Pet, who were amazing, I would not hesitate to recommend them. They made everything appear to be easy. The Poms were going to be reunited with their mum - my daughter - and have now settled in well.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Greatly appreciated BringFido’s help in…

Greatly appreciated BringFido’s help in finding a hotel that would accept our dog, Loki. I’d spent some fruitless hours checking for a place. Some other booking sites would claim a hotel allowed dogs but when I’d call the hotel- that wouldn’t be the case. I was almost ready to give up but bringfido saved the day

1 November 2025
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for sharing your experience. We look forward to helping you on your next trip.

Rated 5 out of 5 stars

BringFido was easy to use

BringFido was easy to use. Very helpful in planning my trip and booking dog-friendly places ahead of time.

6 October 2025
Unprompted review
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Reply from BringFido

Thank you so much for your review!

Rated 5 out of 5 stars

Finding a suitable hotel and making a…

Finding a suitable hotel and making a reservation was easy. Some of the hotel reviews were negative, but we had a good experience.

16 October 2025
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for sharing your experience.

Rated 5 out of 5 stars

Amazing!

Amazing!!

I get super nervous taking my dog places and leaving her anywhere. BringFido put me at ease by assuring I was staying at a pet friendly hotel that not only welcomed dogs, but loved dogs!
My room was exactly what I asked for and I was so at ease I could actually enjoy my vacation, even while being away from Cookie for a few hrs.

Thank you BeingFido!!!!

11 October 2025
Unprompted review
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Reply from BringFido

We understand completely, and you're welcome! We're thrilled you found us and look forward to helping you with your next trip!

Rated 3 out of 5 stars

Good service / bad hotel recommendation ! Bring Fido customer service was great (…

Bring Fido customer service was great ( 5 star ) The hotel , Foothills in Rapid City , SD was terrible (1 Star at best ) very pet unfriendly , plus hidden charges ! Bring FIdo should drop them , that’s the reason for 3 Stars .

26 September 2025
Unprompted review
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Reply from BringFido

Thanks for sharing your experience with our customer service! We're very glad to help.

We provide a full range of options for all guest preferences, so please do leave your thoughts directly on this hotel's page on our website, so that other guests have your insightful notes to consider before booking. Guest reviews like yours are invaluable!
https://www.bringfido.com/login/?next=/user/reviews/post

Rated 5 out of 5 stars

Bring Fido is the first place we go to…

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high energy dog decides to chew something while we're gone. So far, we haven't had any issues, but it's nice to know we're covered in case something happens.

6 September 2025
Unprompted review
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Reply from BringFido

Thank you for trusting us with your travel needs! It makes our day to hear that we're your go-to!

Rated 5 out of 5 stars

Bring Fido is a great website always…

Bring Fido is a great website always very helpful and the best customer service! Thank you for always being there to support your customers.

12 September 2025
Unprompted review
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Reply from BringFido

We're thrilled you found us! Thank you for your kind review.

Rated 5 out of 5 stars

Easy searching

Search engine really helps narrow down options and is easy to use. Traveling with pets can be a challenge, but BringFido makes it a lot easier! We found an amazing place to stay while traveling with BringFido.

26 August 2025
Unprompted review
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Reply from BringFido

Hooray! Thank you for allowing us to be of service, and for taking the time to share your experience.

Rated 1 out of 5 stars

DO NOT USE THIS APP OR BUISNESS

DO NOT USE THIS APP. THEY USE PEOPLE'S LOVE OF THEIR PETS TO SCAM THEM OUT OF MONEY. They do not vet the hotels. I booked through them and when I arrived at the hotel and checked into my room, there was mold, bugs around the bed ruffle, looked like someone attempted to clean vomit off the walls--you get the picture. I immediately checked out. Staff refused to refund, manager won't take my calls. BringFido says they cannot refund because there was a no cancelation policy, which I get, but not when the product is not as described; services were not rendered and conditions were unacceptable. Come to find out, they have an average Better Business Bureau rating of 1, and there are many similar complaints. They are also affiliated with Expedia, but Expedia refused to acknowledge this. However, BringFido confirmed they are affiliates. I will never use either of these services again. I am also filing a consumer complaint with the Nebraska Attorney General, regarding both the Ramada by Wyndham in North Platte, NE, but also against BringFido. There is recourse for these kinds of unethical businesses, but in the meantime, do not use their services. Reviews of the company reveal the same issues I have listed here in their handling of business.

23 August 2025
Unprompted review
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Reply from BringFido

We're very sorry you had such a terrible experience at the hotel you booked. BringFido connects travelers with pet friendly accommodations, and just like any reputable travel site, we provide guest reviews to help you make an informed decision about the establishment. The hotel you booked had 15 reviews on our site alone, and hundreds more provided through a TripAdvisor link on the same page, specifically to give you information about what you might expect at this particular property. Booking a non-refundable reservation allows you to pay a lower rate, but at the risk of not being able to cancel, thereby guaranteeing the stay for the hotel. It is a risk, and more often than not works out. We are not directly partnered or affiliated with the hotel you chose, but of course wish it had been a better experience.

Rated 5 out of 5 stars

As we travel by car with our dogs we’ve…

As we travel by car with our dogs we’ve grown to value and trust BringFido for all our dog travels. Excellent customer service and it’s great to book a stay and have an advocate for you and your pups. We have booked with them for years.

19 August 2025
Unprompted review
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Reply from BringFido

Thank you so much for your kind review!

Rated 5 out of 5 stars

Great choices and prices

The reservation was quick and exactly what was shown. Will use again for stays with my dog.

7 August 2025
Unprompted review
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Reply from BringFido

Excellent! We'll look forward to being of service next time! Thank you for your review.

Rated 5 out of 5 stars

They were great in finding dog friendly hotels

They were great in finding hotels that would allow us to take our large dogs. Definitely would use them again

17 August 2025
Unprompted review
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Reply from BringFido

We love to hear it, and look forward to the next time we can help! Thank you for your review.

Rated 1 out of 5 stars

you think you can trust what you read

you think you can trust what you read, but its all lies, I booked a room from the bringfido website, no pet fee, lies, I got an email and the host wants to charge 25 per night, your web site sucks, I had to wait 10 days to get my freaking Refund you losers, YOU SUCK!@!!

12 August 2025
Unprompted review
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Reply from BringFido

We're sorry you had a negative experience. The team we have dedicated to verifying policies with hotels before your stay did just as we would hope, and discovered the new info. Changes to hotel policies do happen, and that is why we double-check everything for every one of our guests. It sounds like you got a refund, but your financial institution was slower than you'd have liked in crediting your account. That is not something we control, but do regret you were displeased.

Rated 5 out of 5 stars

Great Pyrenees are welcome

i have two Great Pyrenees, Maxwell and Hiver, and many hotels wouldn't take us due to their size. this hotel welcomed us with open arms. i found their staff to be incredibly kind and caring. the hotel is very clean and comfortable with nice up-to-date amenities. an example of everything i look for in a hotel. but the staff is what makes this place shine, and because of them i would stay here again without hesitation. thank you tabitha, amanda and roja for the refreshing stay, you are very much appreciated!

2 August 2025
Unprompted review
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Reply from BringFido

Thank you for your review of a wonderful hotel you found through BringFido! We invite you to also leave your experience on the property's page on our website so that fellow travelers can benefit from your insight: https://www.bringfido.com/user/reviews/post

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