brillen.com Reviews 

I arrived well early, expecting to kill time, was seen there and then, done and dusted before my original appointment time. Well impressed with system, premises, and staff. Price of spectacles is wonderful. You will have my future business and recommendations to friends and family. xxx

Very much disappointed with the service. Staff at (Ilford store) store are not only incompetent but also don't have basic ethics of customer service. I tried to find contact details I.e email address of complaints department on their Web page, but surprisingly there wasn't any. It's looks to me that the company is sham and is their to cheat people.

I've been wearing progressive lens glasses for 20 years. I've paid top $ at OMD, vision chains and Walmart. The glasses I got last year are without doubt the best vision glasses I have ever been prescribed. Really disappointed that the Mesa AZ clinic has gone out of business

Had to rearrange the appointment to later that day.
Arrived there but all the shutters were closed. Rattled the shutters incase someone was at the back, no one came.
Rang their number, guess what? "Your call is important blah blah blah". Then I saw a small bell on the side of one of the shutters. Rang it again and again and again whilst hanging on the phone.
Then a man appeared. Did the exam, took 20 minutes. Choose the frame (cheapest one), had to wait another 15 minutes whilst he dealt with another customer. Told him what frame. He started telling me the disadvantages of the cheap frame. He started filling in the details, then he said it will be another £20 because my astigmatism.
I said "No thanks but can I have the prescription?
"We don't do that, we only give the prescription after the lenses are ordered!
Wasted 2 hours including travelling.

i recently brought some varifocals the distance part of the lens was great but the reading part of the lens was unusable. i had to lift the frame up to use them i have just returned them and told them to give them to Africa as they are of no use to me i will go elsewhere and get some single vision glasses. there was no refund or anything else offered all they said was ok. quite disgusting. The branch was in the Andale centre Middleton Manchester

(1) Not sure the frame chosen is the one used to prepare glasses.
(2) Tint applied is NOT proper Transition as lens change very slightly in sunshine to a brighter colour which hurts my eyes. The glare causes migraine attacks. I expected transition to a soothing colour - not a slight change to a blinding, headache colour.
(3) Position of glasses on nose has to be almost between eyebrows which is NOT a suitable position nor a stable one as the glasses slip down my nose bridge making the siting of varifocals to go out of sync....so glasses are useless. £225 wasted.

I arrived promptly for my appointment at the Chatham store.
There was one staff member serving another customer and I could hear another in a back room presumably conducting an eye exam.
I stood for ten minutes without acknowledgement.
I became frustrated at the lack of service so left.
I am especially annoyed as I received multiple emails and texts advising to arrive on time for my dedicated appointment.
I will not be using this company in the future. Sadly it seemed to be suggesting it was a new kind of opticians service but it just turned out like the rest. Similar prices and services but this time with poor service.

For 30 years I have used other company's
Not by choice. Some of my family had started to go to your company and said how imprest so that made me go to you and they weren't wrong. The staff at your shop were great and when my glasses came I was over the moon they are really good. So if anyone asks me where I got my glasses then I will tell them about your company. Great service and great products. Many thanks Tony.

This is the only company that could get my progressive lenses correct. I can’t believe the store has closed in Miami. What to do now?

Went to Blackburn branch today, Lyndsey the store manager was very helpful and knowledgeable. Nothing was too much trouble! Helped me choose a nice pair of glasses, and did not try to oversell! Am looking forward to picking up my new glasses, and will keep you posted!

Mill Hill Store is excellent. Rohin was very professional and made process very easy

I made an expensive mistake by trusting Brillen. The eyeglasses gave me headaches so bad, I stopped wearing them after 4 days. Cheap frames for a similar price after all their upselling.
The exam seemed very complete, but the glasses are unwearable in my case any way.

After waiting for a call to collect glasses I finally went In to store were I was fed some utter rubbish that she had been off for a week with a broken leg ( she had no cast and was wearing 6" heels) and her replacement had contacted everyone by txt which I also hadn't received... The glasses seamed OK until I had to use the varifocals for reading they were worse than useless and left me feeling somewhat disorientated. I persevered for several days but the problem didn't get any better... Took them back she was very obliging into just giving me a refund... Hit a few buttons on the keyboard and told me it would be in the bank in the next 5 days.... No bank account details given and still no refund despite calling and asking if she need the bank details her reply was no.... Neither do I have any evidence by way of email or text to even say iam due a refund... Well iam off back into the shop today and will not be leaving without somthing... Just in case she has another accident or worse.... Shocking experience... Never again

I want to know why the office on Azure in Las Vegas is closed??? What happened? My husband and I both got our glasses there and the service was great. I really want to know why they are closed
Permanently???

I would defenatly reccomend this company in Wood Green shopping center, service is very good, all the stuff is very very helpfull and professional. I love my new glasses and the price is cheaper than other shops, great experience! I am very satisfied.

Awful experience, frames broke soon after purchase, Brillen quoted £18075 for a replacement pair, that is correct, there are no dots, over eighteen thousand pounds

I ordered a pair of glasses, they told me to come in and the Store is closed permanently. I have tried to call but the on hold time has always exceeded 30 minutes. I think we have been scammed in the worse way. They actually had people posing as employees

What ever happen to brillen, all their stores are closed, I just bought my glasses and the frame broke I took the glasses to the store, only to find out that they’re all closed, do anyone know what happened

3weeks ago I wrote a review of my experiences with buying glasses from Brillen
Nothing has changed as of today.
After a re test new lenses were ordered.
Glasses did arrive at my local shop, one a pair of prescription sunglasses and pair of standard prescription glasses
I could not see a thing through the standard glasses. I was told that I had chosen the wrong kind of frames. Surely the staff in store could if that was true have advised me differently but no……
I was left to try the sunglasses for a week. To be fair the distance view is better- but I cannot read through them.- they will inevitably have to go back.
I believe there are issues with the method you use to test people, I.e. over the internet as my retest in store showed considerable difference to the online test. So who did the test properly, maybe one or may they both got it wrong as they are not correct. It isn’t good enough.
The times taken to produce glasses are excessive compared to your competitors.
The one plus point is that they product seems good quality.

I believe the time is quickly coming when we are going to have to call it a day and you give me my money back and I will go elsewhere.

Extremely bad frame selection, sent lenses back to be remade, store is now closed, no glasses, no refund , no contact from company.