Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brillband
Hi there Bill,
We’re sorry you feel this way. From our side, we haven’t seen any recent contact from you, but if there’s something we’ve missed we’d really like the chance to put it right. Please drop us a quick message and we’ll get on it straight away.
-Team Brillband ⚡️
emma the agent I had was really helpful…
emma the agent I had was really helpful and polite
20 September 2025
Unprompted review
Reply from Brillband
That’s lovely to hear — thanks for sharing! 💜 Emma’s a star and we’ll make sure she sees your kind words. Glad she could help you out! 🙌
-Team Brillband ⚡️
A very disappointing service given to…
A very disappointing service given to customers when the bills are always paid on time and service is always discounted due to failure on their system when complain no one wants to listen and asking for compensation, just the bear minimus for the day is given. ( I am taking a couple of pounds if you are bothered to argue )
18 September 2025
Reply from Brillband
Hi there,
just to clarify — the service was restricted because of a missed payment, not due to a system failure. Once payments are back up to date, the service comes back on in full. We totally get how frustrating this situation can feel, but we’re always here to help if you’d like us to go over your account and make sure everything’s in order.
- Team Brillband ⚡️
Took nearly 6 month to get a connection…
Took nearly 6 month to get a connection then got sorted alought it's not cost me anything wae brillband cost 30 quid a month on hotspots not good actually so the months a got free ah didn't
17 September 2025
Reply from Brillband
Hi there John,
We’re really sorry again for the long wait you had getting connected — that external fault was totally outwith our control, but we completely understand how frustrating it must’ve been for you. When Alisha spoke with you a few weeks ago, we confirmed that we’d be adding a free month of broadband as an apology. If you’ve not seen that applied yet, please drop us a quick message and we’ll make sure it’s sorted right away. 💜
- Team Brillband ⚡️
Emma was brilliant
Emma was brilliant! I was confused and was preparing to go round in circles trying to find answers but she explained everything to me in terms I could understand! 10/10
17 September 2025
Unprompted review
Reply from Brillband
This is so lovely to read — thank you! 💜 Emma’s fantastic at making things clear and simple, so we’re glad she could turn the confusion into answers for you. We’ll make sure she sees your 10/10! 🙌
-Team Brillband ⚡️
Was little tricky to get things set up…
Was little tricky to get things set up from the start would have been nice if an engineer came out to sort the problem out but in the end had to sort it out on my own first month payment was taken even though I never had any Internet for that 1 month so tricky company but so far Internet is going ok
11 September 2025
Reply from Brillband
Hey,
Thanks for letting us know about your experience. Sorry the setup was a bit of a pain at the start — definitely not how we want things to go. We’ve already refunded that first month so you’re covered, and it’s great to hear your internet’s running smoothly now. If you ever get stuck again, just give us a shout and we’ll jump in to help. 💜
- Team Brillband ⚡️
Broadband like it should be
Broadband like it should be
Connection, setup and ongoing support all straightforward. Help available when there have been any issues with performance (all down to local conditions and not the wider network)
Would highly recommend
17 September 2025
Unprompted review
Reply from Brillband
Love hearing this! 💜 Broadband the way it should be is exactly what we’re aiming for, so it’s brilliant to know the setup, connection, and support have all been smooth for you. Thanks a ton for recommending us — it really means the world! 🌍✨
- Team Brillband ⚡️
Great service and when any potential…
Great service and when any potential problems arise always kept well informed with updates
17 September 2025
Unprompted review
Reply from Brillband
Thanks so much for your review 💜 We're really glad you’ve had such a positive experience with us! Keeping you in the loop with updates is something we really value — it makes all the difference. Great to hear you’re happy with the service! 🚀
- Team Brillband ⚡️
Exemplary service
Anytime there has been an issue,you get an email to say that there is that issue. Also anytime I have messaged them on WhatsApp they are very quick and helpful. Faultless so far in 17 months in.
16 September 2025
Unprompted review
Reply from Brillband
Wow — 17 months with us! 💜 Thanks so much for the amazing feedback. We’re so glad you’ve found the updates and support helpful, and it’s brilliant to hear you’ve had such a smooth experience. Here’s to many more months of Brillband service 🚀✨
— Team Brillband ⚡️
At first was not happy with the service…
At first was not happy with the service as It took 3 weeks to get the broadband up and running but now its working am happy with the service
9 September 2025
Reply from Brillband
Thanks for sticking with us through the tricky start — we’re really glad to hear everything’s running smoothly now and that you’re happy with the service 💜
— Team Brillband ⚡️
Long time customer …
Been a customer for a while and it is continually great
16 September 2025
Unprompted review
Reply from Brillband
Love hearing from our long-time customers 💜 Thanks so much for sticking with us — we’re delighted you’re still enjoying Brillband! 🙌
Team Brillband ⚡️
Excellent customer service
Excellent customer service
Excellent broadband
Excellent price which is fixed for two years
15 September 2025
Reply from Brillband
Wow — thank you for the triple Excellent! 💜 We’re so glad you’re enjoying the service, speeds, and the peace of mind with your fixed price. That means a lot to us! 🙌
-Team Brillband ⚡️
More or less everything 100%
15 September 2025
Reply from Brillband
That’s brilliant to hear — thanks so much for the 100%! 🙌 We’ll keep working hard to make sure it stays that way. 💜
Team Brillband ⚡️
Lack of Support / connection issues for a new customer
I am a new customer and am meant to be connected through them having had my previous internet provider cut their service overnight. I am currently trying to contact Brillband through email, WhatsApp and through their website chat and have been trying for the past hour to engage any support team members to no avail. I am reliant on an internet connection for work and this is having an impact on my ability to perform my job. Very poor experience so far.
15 September 2025
Unprompted review
Reply from Brillband
Hi there, we’re really sorry for the frustrating start — we completely understand how important your connection is for work.
I can see that Emma has responded to you this morning and that you’ve been having a conversation with her. She’ll continue working with you directly to get everything up and running as quickly as possible. Thanks for your patience while we sort this out. 🙏
Team Brillband ⚡️
I can not contact brilliant about my…
I can not contact brilliant about my tell phone line box
11 September 2025
Reply from Brillband
Hi there, I’m sorry to hear you’ve had trouble getting in touch. I’ve checked and can see several members of our team have responded to the tickets raised, but it looks like we didn’t hear back from you about the issues.
That said, I’ll arrange for someone to reach out to you again today so we can get this looked at and hopefully rectified for you. 🙏
Team Brillband ⚡️
Brilliant service all round
Every interaction with Brillband has been brilliant - super friendly customer service team and the WiFi is so good we don’t think about it anymore 😅
Really recommend if you are thinking about switching.
12 September 2025
Unprompted review
Reply from Brillband
This is amazing to read — thank you! 🙌 We love that the WiFi’s working so smoothly you don’t even have to think about it (that’s exactly how it should be 😅). And hearing you’d recommend us really means the world. 💜
Team Brillband ⚡️
You took Direct debit from my bank…
You took Direct debit from my bank account when I didn't have broadband connection
13 September 2025
Reply from Brillband
Hi there, we’re really sorry about this — the direct debit request was linked to a failed order, which is why the payment was taken even though you never had an active broadband connection. This was our mistake, and we’ve now removed your details from our system to make sure it doesn’t happen again. Our team will also double-check your account and ensure everything is fully resolved. 🙏
Team Brillband ⚡️
3 days no wifi have called ehatsapped…
3 days no wifi have called ehatsapped emailed everyday! They said 3 days ago it was escalated to city fibre after no response I rang city fibre who have informed me they never raised a ticket at all!! And no no one can take my call emails WhatsApp’s Facebook messages all being ignored! Still no wifi or response it’s disgusting never had a problem before this
12 September 2025
Reply from Brillband
Hi there, we’re really sorry you’ve had this experience. I want to reassure you that we have responded to the messages we’ve received from you and a case has been raised with CityFibre to get this resolved. We’ll keep chasing for updates and will be back in touch as soon as we have more information.
To make sure nothing gets missed, could you confirm the best way for us to reach you? 🙏
Team Brillband ⚡️
Go live 11/09 no internet spoke to…
Go live 11/09 no internet spoke to someone on the 11th issue with Openreach it will now be the 12th. Its now the 12th still no internet no contact and nobody replying to whatsapp or there live chat, been trying to get in contact since they open at 9am now 2pm.
Still no broadband as of the 14th, the only way to get hold of them is to complain on there social media no response on there WhatsApp or support chat.
Now cancelled no confidence they will ever get this fixed. Plusnet will have us sorted in 4 days.
11 September 2025
Unprompted review
Reply from Brillband
Hi there, we’re really sorry to read this — the delays and lack of updates clearly left you without confidence in us, and we completely understand your frustration. You should never feel like the only way to reach us is through social media, and we’ll be reviewing this to make sure no one else feels the same.
We’re sorry we couldn’t get things working for you this time, but thank you for giving us a try. We’ll take your feedback on board to improve how we handle activations and communication in future. 🙏
Team Brillband ⚡️
Quick response to email queries
Sent on a technical enquiry late at night. The following morning I received a very helpful email resolving my issue. Good quick service.
11 September 2025
Reply from Brillband
That’s great to hear — glad we could get your issue sorted so quickly! 🙌 Thanks for taking the time to share your experience. 🚀
Team Brillband ⚡️
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