Safe Gas Plumbing & Electrics - Hove Reviews 120

After reading the reviews of several companies in my area, I decided to use Safe Gas, and I'm happy I did.
The problem I had was a 13 year old boiler with heat exchanger problems, and problems with an old shower.
My scores. The assessment 5 stars.
Office and Admin 5 stars.
Promptness, cleanliness and the job 5 stars,
The result. 5 stars. I now have a new boiler and shower which work exactly as they should, and I couldn't be happier.

We have been using Safe Gas to carry out the boiler service for many years now. They are very professional and friendly, always on time and I can't fault their service.

Safe Gas responded quickly to my problem with a leaking radiator. The heating engineer who came round was experienced enough to realise that replacing a steel pipe with copper would be impracticable, so saved me from an almost inevitable further problem later on. I`m very glad that it was Safe Gas I turned to for help.

Just had our first service on our new boiler that we had installed by Safe Gas in 2025. Very pleased with the the service and information given.

The office were very accommodating when booking an appointment, the technician was very polite and completed the boiler service in a good time. I highly recommend this company.

Great Quick Yearly service... Excellent!

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the issue and clearly explain what needed doing.
I received an emailed quote within an hour and then telephoned the office to book an appointment for the next day.
The work was carried out by Sam. He was very efficient and friendly......explained the various processes and completed the required work very professionally.
Very impressed throughout the process and can definitely recommend this company.

This branch of Safe Gas has carried out work for us over a number of years and once again completed our annual boiler service. As always, their engineer was efficient, pleasant and helpful. W recommend them unreservedly.

Attended my house at short notice and excellent follow up and support.

Annual service. Very conscientious and took pains to find out if we had problems. If so, he fixed them. Was indteresting that after the service the house became 50 per cent warmer - especially at night and my husband and I both slept better as we felt really warm.

Great response, an engineer (Sam) arrived within two hours and diagnosed the problem. Ordered the part and fitted it before the end of the day. Couldn’t ask for a better service.

Safe Gas contacted me a few weeks ago to remind me that my boiler service was due, and I replied immediately with a request for a possible date in early January, a year after the previous service. Shortly after my request I was sent a possible date and time. I contacted Safe Gas by telephone to confirm the date they had suggested, and I arranged payment.
The actual service took place as planned. The service engineer was very helpful, and answered some questions I had about the age of the boiler and possible next steps.
My reason for not giving 5 stars is that I received an auto-generated email from Safe Gas that seemed to negate the arrangements I had already made, so I telephoned them to check that all the arrangements were still in place.
I would like to suggest that Safe Gas make some small system changes that ensure that auto-generated emails are only sent out if the client has not responded to previous emails, which would not have been true in my case. This may not be possible, but it would be appreciated.

As ever, timely, careful, efficient, competent and cheerful - what else can we ask for?!

We arranged for Safe Gas to come and carry out a service. Sam, the engineer, was very helpful. He found a problem with the boiler but came back and fixed it the following week. Saved us the cost of replacing the boiler and we will definitely use this company again.

reliable and in time scale given

Very knowledgeable and polite gentleman serviced our boiler.
He gave free advice, would highly recommend.

Really great service - new boiler professionally fitted at short notice by George and Sam, two extremely hardworking and courteous guys. Would highly recommend - and I am not easy to please.

Dr Jeff Amos

Fantastic. Safe Gas installed my boiler and service it every year. Always the best professional service. Highly recommend.

I have always found this company very professional to deal with.Their office staff and engineers have a friendly and helpful manner. I would have no hesitation in highly recommending them.