We are a digital agency and have been working with them for more than a year with 60-plus accounts. We raised a complaint 36 hours ago, and we are still not receiving any resolution. They don't have a... See more
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See what reviewers are saying
Great job! Thank you for letting me know to log into my account because of being inactive for so long. I also appreciate being emailed to confirm this highly recommend bright local.
Company replied
New to the platform, but have been very happy with Brightlocal at every step. TONS of free resources to learn how to use Brightlocal and when I reached out to support for help, they were very thorough... See more
Company replied
I have been using bright local since the very beginning of their opening, words cannot express how amazing awesome and easy to use the software is compared to everything else out there. I literally do... See more
Company replied
Company details
Written by the company
BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organizations with the confidence to grow. Headquartered in the UK, BrightLocal serves customers across the US, Canada, and beyond.
Contact info
First Floor, Huntingdon House, 20 North St, BN1 1EB, Brighton, United Kingdom
- 01273 605027
- contact@brightlocal.com
- brightlocal.com
4.5
Excellent
756 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rose was very helpful today answering…
Rose was very helpful today answering my questions quickly and thoroughly! The Bright Local Team is great to work with.
7 July 2023
Unprompted review
Reply from BrightLocal
Thank you Lisa, we pride ourselves on our high standards of support and Rose is a credit to the team :)
Excellent customer service and fair…
Excellent customer service and fair price.
6 July 2023
Unprompted review
Reply from BrightLocal
Really appreciate the review Donnie, thank you - and we strive to offer outstanding value for money to give the best ROI we can! :)
Trixie absolute pleasure to deal with…
Trixie absolute pleasure to deal with thank you
4 July 2023
Unprompted review
Reply from BrightLocal
Thank you Lewis, Trixie is a star and she'll be so happy to hear your comment! We'll always help as best we can :)
Customer support is amazing
Customer support is amazing. BrightLocal is a powerful platform, and you'll have questions as you go. Each time I've reached out to Customer Support, I've received, clear, concise, helpful solutions that got me on my way in no time. Much appreciated.
3 July 2023
Unprompted review
Reply from BrightLocal
Thank you so, so much for such kind words, it really is appreciated. We are so lucky to have such an awesome team who are dedicated to offering the best standards of support - we'll always get you back on track :)
thanks for your help Paula!
30 June 2023
Unprompted review
Reply from BrightLocal
Glad Paula could help Thomas, she'll be really happy to hear of this great 5 star review! Thank you :)
Reply from BrightLocal
Glad we could help Jenn, we're always adapting and releasing new and exciting updates to give even more impactful data. So please do let us know anytime you need some extra insight :)
Excellent customer service from Mike
Excellent customer service from Mike. Understood what I needed help with, was prompt, gave great advice and was pleasant to work with. So appreciate having a real person to help answer questions quickly.
23 June 2023
Unprompted review
Excellent customer service !!
22 June 2023
Unprompted review
The customer support was great!
The customer support was great! I had a series of questions, and they answered each very thoroughly. I really appreciate the help! :)
22 June 2023
Unprompted review
The chat feature on the Brightlocal is…
The chat feature on the Brightlocal is very helpful!
22 June 2023
Unprompted review
Great customer support
Great experience with customer support/chat. Had a number of questions about the product and the representative was incredibly helpful with addressing all of my questions and offered to follow up on questions she didn't immediately have answers. Much appreciated.
21 June 2023
Unprompted review
Great customer service and available…
Great customer service and available resources! -Mike for President
-⭐️⭐️⭐️⭐️⭐️
Brian
20 June 2023
Unprompted review
Mike @ Brightlocal helped me several…
Mike @ Brightlocal helped me several times today decide the right course of action for my citation builder campaign. He was quick to respond, knowledgeable, and friendly. A+ service Mike thanks!
9 June 2023
Unprompted review
Great Service
I am thankful for BrightLocal and the simplicity it brings to Local SEO systems.
31 May 2023
Unprompted review
Bright local is helping us expand our…
Bright local is helping us expand our local reach with great effectiveness.
30 May 2023
Unprompted review
BrightLocal continues to excel after all these years
They answered my questions with clarity and detail. I'm a bit biased with BrightLocal b/c I've used their software years ago but they never disappoint and the support category.
25 May 2023
Unprompted review
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