Brighterly Reviews 

961
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated teachers make learning fun, helping children improve their academic skills and develop self-confidence during engaging one-on-one sessions. Parents find the platform very convenient for busy schedules and note that children look forward to their interactive lessons. However, some reviewers were not happy with occasional scheduling issues, noting that tutors sometimes missed classes or arrived late. A few other people also felt that communication from support teams could be better, and mentioned language barriers with certain instructors. These occasional difficulties caused frustration for families trying to maintain a consistent routine.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are very supportive, patient,... See more

User experience

Users describe positive interactions with user experience, noting that tutors are patient, engaging, and... See more

Service

Reviewers highlight positive aspects of service, noting that consumers appreciate the helpful one-on-one... See more

Product

Clients share positive opinions on product, noting that children show tremendous improvement and enjoy fun,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers truly appreciate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had conversation with one of the Brighterly support agent, Enni who helped me resolved my issue that has arisen during the session. She was understanding and cooperative. I appreciate her and thankf... See more

Rated 5 out of 5 stars

One on one tutoring . Did an assessment and have taken steps to allow the CJ to go back and relearn missed steps and strengthen weaknesses. Has given our grandson self confidence which is lacking du... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

961 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(961)

541 reviews in the last 12 months

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Rated 1 out of 5 stars

worst tutor ever

This tutor is giving my child hard questions and kept rushing my child to do things. His name is Ivan. He wanted to talk to me if my child was okay, and of course I said yes. But NO, she wasn't at all. She has a bad memory, and the tutor could see that. And she kept telling her "If you don't know the question just tell me" But she has shy and she wanted to prove that she knows the answer. I wish I could unsubscribe and get a different sub.

11 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Hanadi,

Thank you for sharing your experience with us. We're sincerely sorry that the lesson didn't meet your expectations.

We've already assigned a new tutor for your daughter, and we hope she'll enjoy a learning experience that's better suited to her needs and learning style.

Our Customer Care team will also reach out to you to learn more about your experience. We'd really appreciate the opportunity to better understand what happened during the lesson so we can carefully review the situation and continue improving the quality of support we provide to every family.

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Extraordinary

The supervisor reached out to me and helped craft an affordable plan. I was eager for my daughter to have a tutor over the summer, and thanks to their support, it became possible.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

My son hasn’t had a lesson all month

My son hasn’t had a lesson all month and half if last month ! It’s not fair and your payments are made on time! I would like a new tutor before my card is charged again!

9 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Chelsey,

Thank you for sharing your feedback, and we're truly sorry for the experience you've had!

Unfortunately, your previous tutor experienced a series of unexpected emergencies, which led to the canceled lessons. While emergencies can happen, we know this doesn't make the situation any less frustrating for you or your son.

We've already arranged a new tutor for your family, and we sincerely hope the new tutor will bring back the consistency and positive learning experience your son deserves.

If you have any concerns along the way, please reach out to us - we'll be here to make sure everything goes as smoothly as possible.

Best regards,
Brighterly Team

Rated 4 out of 5 stars

BEWARE OF PRICING

When I signed my daughter up I thought I was paying for a year but come to find out that the price is monthly which was disappointing because my daughter loved the tutoring and customer service is amazing and they will work with and the tutors are great also.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience.

I had a very disappointing experience.

Canceling the subscription is nearly impossible. Even after requesting to cancel, they continued charging my card.

My teacher frequently had internet connection issues, which took time away from my lessons. That lost time was never made up.

Another teacher used lesson time to pressure me into purchasing additional subscriptions instead of teaching. The missed lesson time was never compensated either.

On top of that, they constantly contacted me by text, phone, and email—more than five times—which became excessive and disruptive, making it difficult to focus on my work.

I would not recommend this service.

7 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Svetlana,
Thank you for sharing your experience!

We're truly sorry that your time with Brighterly left you feeling this way. Reading about the difficulties you faced - from the cancellation process and lesson interruptions to the amount of communication you received - is genuinely upsetting, and this is not the experience we want our families to have.

We're especially concerned by your comment that lesson time was used to discuss additional subscriptions. Lessons should be focused on learning, and we'd like to better understand what happened. The same goes for the technical issues you experienced during lessons.

We also understand that, after everything you've been through, receiving repeated calls, messages, and emails only added to your frustration. We're sorry for that.

We understand that this experience has already been overwhelming, and the last thing we want is to add to your frustration. However, if you feel comfortable sharing the details of your case with us directly, we would truly appreciate the opportunity to review everything carefully and make sure your concerns are fully addressed. Your feedback helps us improve, and we'd be grateful for the chance to learn from your experience:

WhatsApp: +1 (725) 227-8660
Text: +1 (909) 655-5569
Email: parentcare@brighterly.com

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Teacher Mark Shane Cinco is amazing!

I enjoy how Mark keeps my daughter engaged the entire session by giving her brain breaks and telling her to repeat the math concepts back to him. I also like how he encourages her to take notes and to look back to what she wrote when answering questions.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience for my child

It was a great experience for my child, even I would like her to take notes and write down the instructions given by the teacher but she took the class as fun and the teacher understood the assignment. She did much better on ELA. Thank you !

4 November 2025
Unprompted review
Rated 3 out of 5 stars

There’s not a lot of available…

There’s not a lot of available schedule. Then we get cancellations and not able to reschedule due to limited schedule.

18 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Glenna,
Thank you for your feedback!

We're sorry to hear that you've had difficulty finding suitable lesson times and rescheduling classes.

Sometimes a tutor's availability may change, and we understand how frustrating that can be when you're trying to maintain a consistent learning schedule. Please know that we're here to help. We have many wonderful tutors on our team, and we'd be happy to find another great match with availability that better fits your family's schedule.

Please reach out to our Customer Care team, and we'll do our best to arrange everything for you as quickly as possible.

WhatsApp +1 (725) 227-8660,
Text +1 (909) 655-5569,
Email parentcare@brighterly.com

Best regards,
Brighterly Team

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