Brighterly Reviews 

961
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated teachers make learning fun, helping children improve their academic skills and develop self-confidence during engaging one-on-one sessions. Parents find the platform very convenient for busy schedules and note that children look forward to their interactive lessons. However, some reviewers were not happy with occasional scheduling issues, noting that tutors sometimes missed classes or arrived late. A few other people also felt that communication from support teams could be better, and mentioned language barriers with certain instructors. These occasional difficulties caused frustration for families trying to maintain a consistent routine.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are very supportive, patient,... See more

User experience

Users describe positive interactions with user experience, noting that tutors are patient, engaging, and... See more

Service

Reviewers highlight positive aspects of service, noting that consumers appreciate the helpful one-on-one... See more

Product

Clients share positive opinions on product, noting that children show tremendous improvement and enjoy fun,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers truly appreciate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had conversation with one of the Brighterly support agent, Enni who helped me resolved my issue that has arisen during the session. She was understanding and cooperative. I appreciate her and thankf... See more

Rated 5 out of 5 stars

One on one tutoring . Did an assessment and have taken steps to allow the CJ to go back and relearn missed steps and strengthen weaknesses. Has given our grandson self confidence which is lacking du... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

961 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(961)

541 reviews in the last 12 months

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Rated 3 out of 5 stars

Need more interactions app friendly…

Need more interactions app friendly kids this generation use iPad and tablets at school. Quite difficult to navigate a mouse and make the child engage. Some lessons needs to be technology friendly tutor seem bit confused when it does not work.

31 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Alle,

Thank you for sharing your valuable feedback.

We're glad your child is learning with us, and we appreciate your insights regarding the platform's navigation. We completely understand how navigating a mouse can be a struggle and a bit tricky for children who are used to iPads and tablets.

We are actively keeping this top of mind as we work to make our lessons more touch-friendly and intuitive for young learners.

We also want to sincerely apologize for the experience you had with the tutor during the technical difficulty. Glitches happen, but our educators should absolutely be able to handle those moments confidently and seamlessly. We are already addressing this with our team to ensure they are better prepared for any digital hiccups moving forward.

Thank you for helping us improve!

Kind regards,
Brighterly Team

Rated 1 out of 5 stars

I signed up for one month to try it…

I signed up for one month to try it out; my daughter didn't like it and didn't learn anything. They keep charging my card, even though I’ve already requested to cancel these charges, and I haven't received a response.

29 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Debora,

Thank you for taking the time to share your feedback.

We're sorry to hear that the classes were not the right fit for your daughter and that your experience with the subscription renewal process caused frustration.

We can confirm that the auto-renewal has been canceled, and our team has sent you a confirmation email with the details of the resolution.

We understand your concerns regarding the renewal process and appreciate you bringing them to our attention. Feedback like yours helps us improve the experience for our families.

If you have any additional questions or need further assistance, please feel free to reach out to our support team. We're always happy to help.

Kind regards,
Brighterly Team

Rated 5 out of 5 stars

My child and I had a wonderful experience

My child and I had a wonderful experience with Brighterly. The instructors were engaging and the lesson plans were customizable to my child. I loved the extra homework they provided to reinforce the skills my child was learning. My child's tutor was Jepril Peña who was a joy to work with. It was very easy to reschedule tutoring sessions around family activities. If you are looking for an engaging, affordable tutoring option for a child who is able to do online learning I highly recommend Brighterly!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

First off these are American children…

First off these are American children looking for tutors .. all the evaluation people were foreign speaking broken English. There was a instructor that had the nerve to tell my child she needs to work on her spelling yet when it's time to speak with the parents she has words spelled wrong. Also hard to understand them . Not only that as she read she was adding words that weren't there . Overall I feel like it's a scam . And the fact you are trying to charge for each individual subject over $100+ you all have lost your minds . I will never recommend d this to anybody and will always advise against it .

28 May 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Serenity,

Thank you for taking the time to share your feedback about the recent demo lesson. We sincerely apologize that your experience did not meet your expectations, and we are sorry for any frustration caused.

While we work with highly qualified educators from various backgrounds, clear communication is our top priority. We hear your concerns regarding the accent barriers and the spelling errors during the demo lesson, and we are addressing this with the staff involved immediately.

Regarding our pricing, we offer specialized, individual subject curriculums to ensure tailored support, but we completely understand that every family's budget and educational needs are different.

We wish your child the absolute best in their academic journey, and we appreciate your feedback as it helps us improve.

Kind regards,
Brighterly team

Rated 5 out of 5 stars

I love it I like the people

I love it I like the people, but it just cost too much money and when I was looking at the site, people were saying that they was taking their money out when they told him not to

29 May 2026
Unprompted review
Rated 5 out of 5 stars

It was a great demo for ELA and Math…

It was a great demo for ELA and Math for our daughter! Very nice and knowledgeable as well as patient and professional! I love this program and how it personalized my daughter skills to better help her be successful!! 🙏 ❤️ I love it and she hasn't even started with her tutor yet! I pray that we can start soon if it fits my finances. God bless!

27 May 2026
Unprompted review
Rated 4 out of 5 stars

I really liked how they helped my son…

I really liked how they helped my son even though it was just a trial. I definitely would’ve signed up. If packages were cheaper I couldn’t afford the packages. I feel like they should be a little cheaper and yeah, definitely would’ve been worth it.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

More than just being an effective teacher

The teacher is passionate enough to make the lesson engaging and explain the concept more simply in the level the student can understand. She is able to make use of strategies and resources to make the subject enjoyable. She is able to always bring back the students attention to the lesson and make her feel successful as she helps her overcome her difficulties. She is able to break down the problem clearly and brought the student to the next level of understanding.

21 May 2026
Unprompted review

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