Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... See more
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In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction Thanks to all involved at BRIAN OAK
Company replied
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
Company replied
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... See more
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I purchased a rugby top and returned it…
I purchased a rugby top and returned it on 25th October. The reason was that the shirt was far too big, and way larger than the label described. It was one of three I purchased, and the other ones were correctly sized.
The package was special delivery registered to arrive on Monday 28th October.
I have heard nothing from Brian Oak, and the only phone number I can find is a mobile which is switched off 07950 328498.
Date today is 4th November, and there has been no contact, update, courtesy call. When paying in advance, it is necessary for the trader to provide service. The product was faulty, but they have my money. And there is no way I can reach them. The letter I sent with the returned article explained why and provided my personal details.
While the two items which were acceptable were good, the service is not and clearly I will not be using them again.
Since that negative review I have received amazing service and wonderful care. I take it all back unreservedly. I have purchased 6 rugby shirts and 1 pr trousers, and all are excellent quality and fit. I shall buy more and recommend others to do so.
4 November 2025
Unprompted review
Reply from Brian Oak London
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration caused.
Please note that sometimes returns can take a little longer to reach us due to delays on the delivery partner’s end. However, we contacted you on the same day your returned parcel was received at our facility. As stated in our policy, we aim to process all returns and exchanges within 14 business days, and we truly appreciate your patience during this time.
We also want to mention that our team responds to all customer queries via WhatsApp and email within 24 hours, ensuring quick communication and support.
Rest assured, your exchange will be dispatched as communicated and we will make up for the inconvenience caused. We genuinely value your trust and understanding, and we are grateful for the chance to make this right for you.
Regards,
Team Brian Oak London
Excellent service
From ordering my product to receiving it was very good service.l sent a email to find out how long until l would recive my order the next day l had a reply explaining that they had made changes to my size and would be despatched that same day which l received the next day. Excellent service and my order fitted like a glove.
27 October 2025
Reply from Brian Oak London
Thank you so much for your lovely review! We are really glad to hear that everything went smoothly and that your order fit just right. It means a lot that you took the time to share your experience. We hope you enjoy wearing it and look forward to seeing you shop with us again soon!
Regards,
Team Brian Oak London
Finally worn both pair of trousers great quality
Finally worn both pair of trousers very pleased with the quality,great to have an expandable waist 28inch leg with a 7.5 inch bottom.
1 October 2025
Reply from Brian Oak London
Thank you so much for your feedback! We are delighted to hear you are pleased with the quality and fit of your trousers. We appreciate your support and hope to serve you again soon!
Regards,
Team Brian Oak London
Great quality and good customer service
Mia attended to me with patience and attentiveness. Plus the quality of their vests are very good. I was able to swap my items for a different size.
25 October 2025
Unprompted review
Reply from Brian Oak London
Thank you. We are happy to hear about your positive experience with Brian Oak and that you are happy with the quality. We hope to see you again soon!
Regards,
Team Brian Oak London
Great service,Great Quality and fit…
Great service,Great Quality and fit size,what more could a Man want.
5 October 2025
Reply from Brian Oak London
Now that is what we love to hear! Great style, great fit, and a happy customer. What more could we want? 😊
Regards,
Team Brian Oak London
Reply from Brian Oak London
We love assisting wonderful customers like you and we are so happy to hear you had a great experience.
Regards,
Team Brian Oak London
Style quality and ease of purchase
Style quality and ease of purchase
6 October 2025
Unprompted review
Reply from Brian Oak London
We really appreciate your kind words and are happy to know you had a great experience with Brian Oak. See you again soon!
Regards,
Team Brian Oak London
Good quality and seamless delivery
Good quality and seamless delivery
25 September 2025
Unprompted review
Reply from Brian Oak London
Thank you for taking the time to leave a review. We are so glad you had a great experience with us and appreciate you highlighting our quality and delivery. We hope to see you again soon!
Regards,
Team Brian Oak London
Just received 3 shirts from
Just received 3 shirts from , Brian oak London. You will not get a better shirt for the price they’re selling them. Lovely shirts at a cheap price.
BUY NOW. I’ve just ordered another 2
16 September 2025
Unprompted review
Reply from Brian Oak London
We really appreciate you taking the time to share your experience. It is wonderful to hear that you are enjoying your shirts and finding great value in them. Thank you for your continued trust in Brian Oak.
Regards,
Team Brian Oak London
My new to go clothing store?!
First time purchasing here and I'm really impressed! In a crowded market, the smart-casual range here are surprisingly distinct and priced very competitively. I purchased a Chino and their essential t shirt and feel hopeful this could be my next go to store. My order was dispatched promptly and received without issue.
Although the chinos were lighter than expected, the detailed branding, colour, sizing and fitting feel all premium for the price. The chinos feel super comfortable, fitting just right, although durability is still to be confirmed. The T shirt more than anything was the sweet spot. I absolutely love the cosy stretch cotton that fits neatly against the body, and the rich deep colour options available. I now hopes washes after the quality remains!
1 September 2025
Reply from Brian Oak London
Wow, thanks for the amazing feedback! We are pleased to know that you love the fit of the chinos and the cosy tee. We work hard to offer distinct quality at a great price, and we are very happy to have earned your trust. Welcome aboard!
Regards,
Team Brian Oak London
Brian Oak boxers
I have been buying my boxer shorts from Brian Oak over the past year and have placed several orders now. It's sometimes challenging to find decent boxers at an affordable price, but Brian Oak ticks all the boxes. Great customer service and highly recommended company.
11 September 2025
Unprompted review
Reply from Brian Oak London
Thank you for your continued support and for sharing such kind words. We are happy to know that you are satisfied with our boxers and service. It means a lot to us to have loyal customers like you, and we look forward to serving you again soon.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you for taking out time to leave a 5-star rating. It is great to know that our choice of sizes hit the mark for you.
We cannot wait to see you back for your next purchase.
Regards,
Team Brian Oak London
Excellent service even took trouble to…
Excellent service even took trouble to contact me when my trousers arrived could not have been more delighted with the fit and quality I recommend this company
10 September 2025
Unprompted review
Reply from Brian Oak London
We are so happy you love your trousers and that you were impressed with the service. We believe the little extra effort is worth it to make sure our customers are completely happy.
Hearing that you would recommend us is the best compliment we could receive. Thank you.
Regards,
Team Brian Oak London
Quality products
3 September 2025
Reply from Brian Oak London
Thank you for your feedback! At Brian Oak, quality is at the heart of everything we do, and it is wonderful to know that it reflects in your experience.
Regards,
Team Brian Oak London
Impeccable service and products
26 August 2025
Reply from Brian Oak London
We are happy to know you enjoyed both our service and products. Your support means a lot to us, and we look forward to serving you again soon.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you for the wonderful 4-star review. It is great to know that you consider your purchase a good value and are pleased with the quality.
We look forward to serving you again soon!
Regards,
Team Brian Oak London
ellent quality from the material to…first class tailoring
Excellent quality from the material to the tailoring and for a great price compared to myers dockers and many other big brands I'm very happy with brian oak clothing the chinos are top notch and very comfortable and Excellent price .
30 July 2025
Reply from Brian Oak London
Thank you so much for taking the time to share your feedback. It means a lot that you have noticed the quality and value, especially compared to some of the bigger brands out there.
We truly appreciate your support and cannot wait to have you back again soon.
Cheers,
Team Brian Oak London
The chinos are excellent fit and the…
The chinos are excellent fit and the polo shirt fist class fit also will be shopping again soon
29 July 2025
Reply from Brian Oak London
Thank you so much for your wonderful feedback. We are happy to hear that the chinos and polo shirt fit you perfectly. It is always our goal to provide great quality and comfort. We truly appreciate your support and cannot wait to welcome you back for your next purchase. See you soon!
Regards,
Brian Oak London
Quality.products..very.nice.good.company
27 July 2025
Reply from Brian Oak London
Thank you so much for your kind words. We are delighted to hear you are happy with the quality of our products and your experience with Brian Oak. Your support truly means a lot to us.
We look forward to serving you again soon.
Best Regards,
Team Brian Oak London
Fitting was not acceptable it was to…
Fitting was not acceptable it was to xxl it was just xl
25 July 2025
Reply from Brian Oak London
Dear Mr. Faisal,
We are truly sorry to hear the size was not quite right for you, and we completely understand your frustration. We have received your returned item at our warehouse and will process your refund.
We want to help all our customers find their perfect fit, which is why we have created a super clear size guide with detailed measurements. If you would ever like any help picking the perfect size in future, our friendly customer service team is always happy to help.
Thanks again for giving us a try, and we hope to have the chance to serve you better next time.
Regards,
Team Brian Oak London
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