Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... See more
Company replied
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In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction Thanks to all involved at BRIAN OAK
Company replied
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
Company replied
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... See more
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Everything i bought was perfect fitted…
Everything i bought was perfect fitted trousers i love them.
29 May 2026
Reply from Brian Oak London
Thank you for your lovely feedback! We’re delighted to hear you love the fit and quality of our products. 😊
Great fitting shirt,
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
15 June 2026
Unprompted review
Reply from Brian Oak London
Thank you for your lovely feedback! We’re delighted to hear you love the fit and quality of our shirts. 😊
We really appreciate your suggestion on colours and patterns — we’re always working on bringing fresh new designs and styles to our collections, so we’ll definitely take your feedback on board.
We hope to have more styles you’ll love very soon!
Kind regards,
Team Brian Oak
Reply from Brian Oak London
Thank you for your feedback! We're delighted to hear you're happy with your purchase and appreciate your support. 😊
In a short space of time since my order…
In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction
Thanks to all involved at BRIAN OAK
12 June 2026
Unprompted review
Reply from Brian Oak London
Thank you for your kind words. We're delighted everything was resolved to your satisfaction. We truly appreciate your patience and support, and we look forward to serving you again soon! 😊
Beautiful shirt
Beautiful shirt. High quality work and the material is superb easy to iron.
11 June 2026
Unprompted review
Reply from Brian Oak London
Thank you for your wonderful feedback! We're delighted to hear you're pleased with the quality, fabric, and easy-care finish of your shirt. We appreciate your support and hope to see you again soon! 😊
Like texture of shirts
Like texture of shirts. Nice fitting- as bespoke.
10 June 2026
Unprompted review
Reply from Brian Oak London
Thank you for your lovely review! Your recommendation means a lot to us. We appreciate your support and look forward to serving you again soon! 😊
Thanks for the item
Thanks for the item, lovely quality and quick delivery, would definitely recommend this company .
3 June 2026
Unprompted review
Reply from Brian Oak London
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your purchase and our quick delivery service. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again soon! 😊
Reply from Brian Oak London
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your purchase.
Good quality and price.
Good quality and price.
Prompt delivery.
Very pleased
28 May 2026
Unprompted review
Reply from Brian Oak London
Thank you for your kind review! We're delighted to hear you're pleased with the quality, value, and prompt delivery. We truly appreciate your support and look forward to welcoming you back to Brian Oak soon. 😊
Service…
The size I ordered turned out to be too small. Although I had to pay to return the items they were replaced without quibble by return. Very good service. Products are of high quality. Very pleased with my purchase.
1 May 2026
Unprompted review
Reply from Brian Oak London
Hi David Morgan,
Thank you for your review! We're delighted to hear you're pleased with the quality of your purchase and that our exchange process was smooth and hassle-free. We appreciate your support and look forward to serving you again soon! 😊
Went to this company direct
Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (with the benefit of an emailed postage-paid label) in exchange for a smaller size. No hassle, good service and great quality. Would recommend definitely.
29 May 2026
Unprompted review
Reply from Brian Oak London
Hi David Wood,
Thank you for your wonderful review! We're delighted to hear you were pleased with both the quality of our shirts and the service you received. It's great to know the exchange process was smooth and hassle-free. We truly appreciate your recommendation and look forward to serving you again soon! 😊
I have e maied you three times
I recieved the item and although marked as xxl it was too small.
I e mailed 3 times as instructed by Debenhams and dstill havent heard from you re howto return.
Please contact me, you have all my details
7 May 2026
Unprompted review
Reply from Brian Oak London
Hi Graham Soar,
Apologies for the delay. Sometimes emails may take a little time to reach the correct inbox, which can cause a delay in response.
Please note XXL is the largest size available and we recommend checking the size chart for best guidance before ordering.
For returns, we offer a 90-day return window. You can easily start your return by visiting our website and following the instructions or reach out to us at info@brianoak.com
We appreciate your understanding and are here to help.
Reply from Brian Oak London
Hi Omer khan,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
First timer
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the delivery was quick and the parcel was expertly packed . My other half is over the moon with them excellent quality.
7 May 2026
Unprompted review
Reply from Brian Oak London
Thank you so much for your wonderful review! We’re delighted to hear your first experience with Brian Oak was such a positive one.
We truly appreciate your understanding regarding the unavailable shirt, and we’re glad we could help you find a suitable alternative quickly. It’s fantastic to know the delivery arrived in time for the birthday gift and that your other half is over the moon with the quality.
Thank you again for your support — we look forward to welcoming you back soon!
Reply from Brian Oak London
Hi Tina,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
First rate service
First rate service, communication excellent. and the product very good quality.
24 April 2026
Reply from Brian Oak London
Thank you very much for taking the time to share your kind feedback. Ensuring both quality and fast delivery is very important to us.
We appreciate your support and look forward to serving you again in the future.
Reply from Brian Oak London
Thank you for your wonderful feedback! We're delighted to hear you loved the quality and our services. It means a lot to us and we look forward to serving you again.
Regards,
Team Brian Oak
Very good product service was brilliant…
Very good product service was brilliant all round good service
26 April 2026
Reply from Brian Oak London
Hi Donald Nicolson,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
My first experience
First time I have bought from this site, I am very impressed, fantastic quality, price and a speedy delivery 5/5 from me 👍👍
30 April 2026
Reply from Brian Oak London
Hi John,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
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