Brew4victory Reviews 218

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Still haven't received my order. Have sent endless emails, messages. The phone line in constantly engaged. Don't order anything from this company. Just wish I had done a bit more homework on this comp... See more

Rated 5 out of 5 stars

Superb customer service, very quick delivery, great prices (especially the intro pack), good quality accessories (glasses) and superb tasting IPA's. Haven't tried the Shadow Stout yet as not a massiv... See more

Rated 5 out of 5 stars

A lttle late arriving due to a deluge of orders, but Customer Services were very quick to respond to my query and eager to resolve. Love this package! I even received an unrequested extra glass and... See more

Rated 2 out of 5 stars

The advent calander came well packaged and looked very nice. My partner is very into his Craft Beers and this seemed like a perfect gift as he hasn't previously tried their beer. Unfortunately,... See more


Contact info

3.2

Average

TrustScore 3 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No products recieved and no reply from company

I ordered this beer in the last week of November as needed it for a birthday present on the 1st of December as website stated 2-3days delivery and this gave me a few days wiggle room. So far no beer and no updates as to when it should arrive despite contacting the company twice. Really disappointing i had high expectations and now way to late for the birthday present it was intended for.

8 December 2023
Unprompted review
Rated 2 out of 5 stars

Lack of clarity

When ordering, on the website it states order will be delivered in 2-3 days, so when I ordered (3rd December) I expected to receive my order within 2-3days, however, I now realise that the 2-3 day delivery will be from when they dispatch the order but there is no indication anywhere as to when you can expect an order to be dispatched. I tried emailing yesterday to ask when the order would be likely to be dispatched but so far, have not had a response. I totally appreciate that it is a very busy time and there will be a lot of orders, and all I am looking for is a realistic timeframe as to when I will receive my order, and whether it will arrive before Christmas, so that if not, then I can make alternative arrangements.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

I’m still waiting on my delivery!

I’m still waiting on my delivery!

24 November 2023
Brew4victory logo

Reply from Brew4victory

Hi Rebecca,

Thanks for your review and apologies for the delay.
I do believe however, that you only ordered last Friday (the 24th - a week ago) and that you would / should have received an email on Monday of this week, explaining that following an unexpectedly large increase in orders, there would be a slight delay sending your order out.

As far as I am aware, we haven't heard from you directly either, asking about your order.
That is usually the best and quickest way of getting an update.

All the best

The OSB Team

Rated 5 out of 5 stars

Brilliant Customer Support

First time using this company and it won’t be the last. There customer support is brilliant , one of the items I ordered was out of stock I received an email right away. One of the staff even took time out to phone me so I could pick a replacement and they added an extra item free of charge.
Other companies need to look at Stormtroopers customer support training they have been excellent from start to finish.
Would definitely recommend.
Lorna

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Great gift

Easy to order . Quick delivery. Looks great but is a gift for a stormtrooper lover

25 October 2023
Rated 5 out of 5 stars

This beer (SNIPA & Lightspeed pilsner)…

This beer 🍺
SNIPA & Lightspeed pilsner are exceptional, and a both a friends and my personal favourites. The only downside is once you open them they're gone quickly (hic')
Speedy service competitive prices with other breweries.
Cheers 🍻 👏

25 September 2023
Rated 5 out of 5 stars

There were problems with the courier…

There were problems with the courier when meant that I didn’t receive my initial order. Stormtrooper quickly dispatched a replacement which, this time, was received even though the courier still had my address wrong.

24 August 2023
Rated 5 out of 5 stars

Excellent customer service & super beer too.

I’ve been using OSB for about 12-18 months now & have placed a good few orders with them over that time. My most recent order had a damaged tumbler, and they were super quick to respond and have a replacement sent out for me.

Excellent service all round. 👍🏻

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Service was fantastic

Service was fantastic, i have ordered on numerous occasions and the product is always fantastic and great value, we had a delivery broken in transit "no fault of the company" they didn't hesitate to contact me and replace the product straight away. Really refreshing to deal with companies like this.

5 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look