Brew4victory Reviews 218

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Still haven't received my order. Have sent endless emails, messages. The phone line in constantly engaged. Don't order anything from this company. Just wish I had done a bit more homework on this comp... See more

Rated 5 out of 5 stars

Superb customer service, very quick delivery, great prices (especially the intro pack), good quality accessories (glasses) and superb tasting IPA's. Haven't tried the Shadow Stout yet as not a massiv... See more

Rated 5 out of 5 stars

A lttle late arriving due to a deluge of orders, but Customer Services were very quick to respond to my query and eager to resolve. Love this package! I even received an unrequested extra glass and... See more

Rated 2 out of 5 stars

The advent calander came well packaged and looked very nice. My partner is very into his Craft Beers and this seemed like a perfect gift as he hasn't previously tried their beer. Unfortunately,... See more


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3.2

Average

TrustScore 3 out of 5

218 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordered a gift for a friend who lives…

Ordered a gift for a friend who lives in Scotland (I live in the north west of England). Item was delivered promptly. I was notified of every step of the delivery process. My friend appreciated the gift and has been converted to stormtrooper beer. Me, I'm already a convert, especially for the IPA, and have been browsing some of the Christmas beers already!

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Delayed order (again)

Sadly, I’ve placed two orders and both have been late arriving; the latest one was the most annoying as there was no communication from Stormtrooper until I asked where my order was, no refund for the postage offered despite paying for 1-2 day delivery, etc. Not sure I’ll be risking ‘third time lucky’. Shame

28 October 2024
Brew4victory logo

Reply from Brew4victory

Hi Barry

Thanks for taking the time to submit a review and I'm sorry you think we merit a one star review.
A couple of points in reply:
The first is that we don't offer a '1-2 day delivery'. It's 1-2 working days from despatch (it says this on the site and the order confirmation that is sent) and although we ty to get orders out of the door the same day, or even next day, some times at busy times of the year it's not always possible unfortunately.
As for not contacting customers, we don't track orders once they have left the warehouse, as it would be impossible to do so.
We rely on customers letting us know if there is a problem, just like every other retailer.

I hope despite the unexpectedly late arrival of your orders, they did live up to your expectations.

Rated 1 out of 5 stars

Ordered for son’s birthday with next…

Ordered for son’s birthday with next day delivery. Over A week later and still no package. Won’t order again.

25 October 2024
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Reply from Brew4victory

Hello Christine,

Thanks for your review. We don't actually offer a 'Next Day' service, unfortunately. The service is 1-2 working days from despatch and it says this on the website.

This is also the first we have heard about the issue with the delay. If you contact us directly with any problems, we are always more than willing to investigate and help. If we don't know about an issue, there's not much we can do.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, and was informed on the the day and time off delivery, which was spot on. Very happy with the price and quality of items ordered, fantasic, keep up the good work. 10 out of 10.

1 August 2024
Rated 1 out of 5 stars

Good beer, email spam after buying.

Good beer, shame they bombard with emails afterwards. You get a one star review for the spam. Seriously, you buy somehing once, it doesn't meen we need to know every time you sneeze or have made a new art design.

1 August 2024
Unprompted review
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Reply from Brew4victory

Hi Peter,

When you buy something you opt in to marketing messages; you can choose to opt out at that point or at anytime afterwards. It’s really up to you. We, like everyone else make it very easy to stop receiving them.

Rated 1 out of 5 stars

Awful customer service

Beer is good but recently had a t-shirt as a gift and trying to return it is a flipping nightmare!
The t-shirts are awful quality, cheap material, so not wanted but having spent ages trying to contact someone about returns (and repacking it and toddling off to a post office) no notification of receiving it, actually no contact whatsoever, and then it's returned to me in my own packing!? No idea what is going on so off to the post office again tomorrow to return it.
Have sent emails informing them of the return but terrible customer service.
Beer is good (if a bit pricey) but don't risk anything else.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

I placed an order for Father’s Day

I placed an order for Father’s Day, the set included 5 beers 4 beer matts some snacks and a glass. The set arrived very quickly and all was intact. My husband loved the set and confirmed the beers were ok. Great gift for starwars fans

11 June 2024
Unprompted review

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