The Brew Company Reviews 

746
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and rich variety of coffee, finding it a luxurious and special treat. The ordering process is noted as simple and easy, with many appreciating the fast dispatch, effective tracking, and prompt delivery. Reviewers also highlight the innovative and practical design of the brewing pouches and advent calendars, making coffee enjoyable anywhere. However, some customers also noted issues with delivery, including unexpected charges, delays, or problems with packages being damaged or incomplete upon arrival. Additionally, a few other people felt that the packaging was excessive or not environmentally friendly, and sometimes difficult to rinse.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the fantastic tasting coffee and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt, speedy,... See more

Quality

Clients share positive opinions on quality, consistently praising the fantastic taste and high quality of the... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering online and the... See more

User experience

Customers had positive experiences with the user experience, finding it easy to use and convenient for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more

Rated 5 out of 5 stars

As this was a present for my son, who is both a coffee connaiseur and loves hiking. We wanted surprise him to have amazing quality coffee to start his hiking day. He couldn't wait, so started his a... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(746)

178 reviews in the last 12 months

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Rated 1 out of 5 stars

The Service is bad.i ordered a parcel…

The Service is bad.i ordered a parcel on Feb.11th today on March 3rd i didnot geht the parcel.
I complained sometimes but Brew company wrote to me that the failure ist in the side of deutsche Post.
They asked me to wait some other days- if the parcel won't be delivered they will pay back my money and will send a compensation.

3 March 2021
The Brew Company logo

Reply from The Brew Company

Hi Stephan, You are absolutely in your good right to be unhappy and to write the review that you have. As we have tried to explain we have had massive problems with Deutche Post with very late deliveries and lost parcels. In fact your parcel has been delivered yesterday according to Deutche Post. Although we cannot get any refunds or apologies from Deuthe Post for late delivery - we will act responsibly and refund your money as well as we will apologize once again. We are now changing our delivery services as a consequence of this and many other issues we have had with our deliveries. Br, Ulrik

Rated 1 out of 5 stars

Product hasn't arrived

Product hasn't arrived. I have emailed you guys two times asking for an update. It would be good to know where my coffee is.

24 February 2021
The Brew Company logo

Reply from The Brew Company

Dear Tom.

We are truly sorry for the situation. We sent you a direct e-mail to discuss the details and solve the issue.

Best Regards,
Andrus

Rated 4 out of 5 stars

Great idea, great quality...

What a great product!
I received a coffee box from my niece for Christmas, what a surprise... great flavoured coffee, great aromas and from fair trade producers.
As someone who likes a very strong flavoured coffee, I use the bag as an espresso style coffee first and then have a regular sized cup as a Brucey bonus.
Also, the fact that the coffee is single origin,organic and that the packaging is CO2 neutral.
I love the fact that you can re-use the bags ( I used about 6 refills until the integrity of the bag started failing).
Tasting notes are supplied on each pack.
My only knock down is that the seal at the top of the bag has, in the four that I have used, never properly re-sealed.
This is not a deal breaker but it would be nice not to have to worry about it.

16 February 2021
Unprompted review
Rated 1 out of 5 stars
The Brew Company logo

Reply from The Brew Company

Martin,
We are sorry about the situation, as you know, Brexit has hit the borders pretty hard and caused delays for everybody, who wants to get their goods in/out of UK. We hope that the things get back to normal as soon as it is possible. We will contact you directly and issue a refund if that is what you want.
Best Regards,
Andrus

Rated 4 out of 5 stars

I haven't received the coffee I have…

I haven't received the coffee I have tried to contact you with no reply I have contacted the delivery company and they have no record of my order I feel like you have taken my money and not provided the service your coffee is amazing but feel so let down by your selfs.
This review I feel was an unfair review due to my countries situation and my stupidity the brew company have the most amazing coffee and I reviewed them on what is essentially out of there control if you are looking to buy coffee from the brew company I would say do it as it is the best and most beautiful tasting coffee if your ordering from the UK plz plz plz remember about brexit as I didn't my apologies to the brew company

31 January 2021
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Reply from The Brew Company

Dear Trevor.
Apologies for the late reply and apologies for slow shipping, Brexit has caused immense queues at the border with UK. We are trying hard to get the items across the pond and it is not a fast process. We will contact you via e-mail and will keep you updated as frequent as needed.
Best Regards,
Andrus

Rated 5 out of 5 stars

Amazingly good coffee !

Just received a 10 pack mixed case - wow! I have been a fine coffee lover for years, but these are the nicest I have tasted so far!

When the customs bottleneck is rectified I’ll be ordering more.

26 January 2021
Unprompted review
Rated 4 out of 5 stars

Still waiting on product to arrive

Still waiting on product to arrive , I do appreciate that the problem is not the company, “blame Brexit” i did initially give a low rating, but this was not because of the product , the product is fantastic, it was purely the delay caused by problems out of the company control, I will still buy this product and recommend to friends,

23 January 2021
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Reply from The Brew Company

Hi Kevin, I am genuinely sorry about this situation. There is nothing we would rather see - than happy customers who received their orders swiftly. However, this situation is totally out of our hands. I was in touch with DHL yesterday. We have 11 pallets with thousands of products that are stuck in customs declarations at the UK border. There is nothing wrong with our products or declaration, it's just a bottleneck. Furthermore, I can assure you that I have never been pro-Brexit, but I do respect the wish and the will of the people. Saying this it will make life so much harder the next many months for both European and British companies. Br, Ulrik

Rated 1 out of 5 stars
The Brew Company logo

Reply from The Brew Company

Dear Mohammed, We have checked the Deutche Post track and trace and according to them your parcel was delivered the 14th of January. We can send a copy of the announcement. Saying this we are very sorry about the slow delivery, but Deutche Post is pretty hopeless at the moment. Thanks, Ulrik

Rated 1 out of 5 stars

I didn't receive my order yet!

I didn't receive my order yet!

Please clarify the problems internally and contact me as soon as possible.

16 January 2021
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Reply from The Brew Company

Hi Michael, We are very sorry to hear that you have not received your order yet. We received your order the 4th of January (after Xmas holidays), we packed it the 5th of January, Deutche Post picked it up the 7th of January. If you check your track and trace link you will see that it is in Austria now, so it must be close. We experience significant longer delivery times due to Covid and Deutche Post is seriously challenged. We know that we are ultimately responsible for your order, but there is nothing more we could have done. If we we had shipped with DHL express it would have cost you 25 EUR. In other words, I think your 1 star review is a bit unfair given the context. But anyway, we are still sorry that you have not yet received your order. Br, Ulrik

Rated 5 out of 5 stars

Thanks for shipping the product to the Netherlands

Thanks for shipping the product to the Netherlands as a gift for a friend of mine. It took over two weeks to send, but I gather that is largely due to New Years etc., so no problem.

Thanks for making great coffee in a sustainable way!

Jonny

14 January 2021
Rated 1 out of 5 stars

Not arrived

I can't rate any product, because it hasn't arrived yet. Also, I can't track the shipment. It has been 3 weeks already and I don't know if it will be delivered, and when, or maybe it doesn't arrive at all.

11 January 2021
The Brew Company logo

Reply from The Brew Company

Dear Lore.

Apologies for the delay. We have just checked the tracking information and we see that there were updates today. Our logistics partner, Deutsche Post, is struggling with their order handling for the past few months. Please, contact me directly if you do not receive the package in a timely manner - andrus@brew-company.om.

Best Regards,
Andrus from the Brew Company

Rated 5 out of 5 stars

An item was out of stock! BUT...

An item was out of stock (Thea). But they called and told what they could offer to fulfill my order or if there was something else I would like instead.
Fast response with the order, caller was polite and well spoken,
This is my first try with real coffee, have become sick'n'tired of instant coffee and the 25 mix box is soo well tasting that I am confident I will order more when the box is close to empty!
Have brought coffee to various family gatherings during christmas and thus have spread the knowledge from The Brew Comepany and theis vision.

2 January 2021

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