Breville Reviews 

I spent, maybe, about a month working with Breville's customer service to troubleshoot my espresso machine, and I couldn't be more impressed with their support.

Diagnosing technical issues strictly over the phone without in-person technician help is difficult. While the troubleshooting path was occasionally circuitous, the team was remarkably consistent, patient, and persistent throughout the entire month.

Thank you to every representative who helped me along the way, with a special shoutout to Victor Bailey for exceptional assistance...thank you once again Victor!

I am sincerely appreciative of Breville's dedication to their customers and their relentless support until the job was done. You have a loyal customer!

The representative took the time to listen, explain the issue, and find a solution. That is great customer service.

The Breville representative was pleasant and professional and assisted me to resolve my inquiry.

Número of calls and 23 wait time for customer Svc very disappointing.

Agent I waited 19 minutes to speak to was WONDERFUL!

she was phenomenal. She walked me through each and every step it was so helpful and we solve the problem and she was very patient with my elderly mom as well.

After having my oven for over a month they returned it not fixed and damaged it in how they shipped it back to me. They specifically state they’re not responsible for damage if I return it to you with improper shipping materials yet you return it to me with improper shipping materials. They put two pieces of bubble around it, not taped, and it have two big dents on the side and a dent above the handle. The ironic thing is this is the second time this has happened to me with a repair except this one I paid for. Damaged both times in how they sent it back in the exact same areas. Still waiting on how they’re going to handle it.

I received notice that they were replacing my unit with a brand new unit, not a refurbished one and they would not refund me what I paid for the repair they didnt do because I was getting a “new” unit. It arrived today with a big dent in it. I was told it was a refurbished unit hence the dent and was lied to by their customer service. It’s unfortunate because I loved their product but am done now with Breville. They refuse to have a supervisor get involved.

I replied after the initial response and didn't hear back. Also, the initial response to my problem was not helpful. Seems as if they didn't really read what the problem was. But that's probably on you, Breville, since you probably have non-technicians sending back generic replies, or maybe it's a bot. Who knows? Bad customer service.
After their reply here, they sent an email in response to my later email where I included a picture of the labels from my machine with the make and model numbers and serial numbers, that did not match the examples they sent, and they merely resent the same example photos, as if I had sent the wrong label photos. Useless. Hard to fully explain here without posting the whole ridiculous exchange.

My customer service rep was so incredibility patient and helpful. She went above and beyond and earned 10 stars in my book.

Horribe service. I callled breville his morning, still not helpul.

Very helpful in helping me solve a problem of my own making

Friendliness

I had an issue with my breville oracle jet. They ended up sending me a new one because of issues with my previous one. They were understanding and were very efficient on taking care of the problem. I love my machine!

Everyone was extremely nice and helpful!

I contacted the company a few times and answered all the questions, but the response was so delayed. I needed to go back to the store and also watch some online videos. For the price of the unit, I'd expect better customer service.

The Customer Service agent was very patient and walked me through troubleshooting my unit and we were able to fix it without incident

Very knowledgeable customer service. Went above and beyond to make sure everything was perfect and he offered help beyond what was asked of him

Sent the wrong replacement part, then later identified you don’t have the part so I could send the machine back paid by myself and get a quote and pay again myself

I have a few breville products, purchased them thinking the company was high end but with the service I got I’ve realize that is no long the case

Hard to get through to a human to speak with. Then the customer service agent was hard to understand. I was on a call with him for over an hour. I still have not heard the status on a replacement Oracle. It would have been nice to hear you received my machine and to be notified of status of replacement.

Great customer support

Our citrus press stoped working and it is out of warranty so Breville have discounted a new one for us .