Brett/Robinson Vacation Rentals Reviews 

The staff was excellent and the room was clean and right on the beach. Slight problem with washing machine, but otherwise no issues. Highly recommend Phoenix VI.

Our stay at Island Winds East was great! We stayed in condo #407....it was beyond beautiful. The building itself is older but didn’t bother us as the room was basically brand new. Check in was at 5 and we did arrive early so we just hung out at the pool. The ladies at the front desk were very kind and told us upfront it could be a little after 5 ...understand with all the extra cleaning that has to be done during these times. Wasn’t going to complain either! We get to the room and it was just as beautiful as the pictures except—we were a little thrown off that they didn’t put the comforters on the bed with all the pillows that gave the room such a cute touch. They were just thrown in the closet and I assure you the owners would not be happy about that since they spent some really good money on all of it!!! Regardless I did it for them and hopefully it got done after we left. Other than that everything was spot on to the pics. Anything and everything you need in a kitchen is in this condo and I mean EVERYTHING. All brand new. The owners went above and beyond with this condo. I’m already trying to figure out when we can go back because I won’t stay anywhere else! Oh and besides the coffee/creamer/teas/laundry detergent/dryer sheets/blow dryer/flat irons/...they also have many different kinds of travel size shampoo/conditioner soaps razors toothbrushes toothpaste makeup remover Kleenex ...I mean EVERYTHING! Oh oh and they have 4 awesome beach chairs that have small coolers on the back of each one as well as beach toys and they have a cooler that you can use and it’s a dang good one! I don’t personally know the owners but I wish I did...they seem to be great people. I promise if you forgot it-they have it there! It was a nice week away and to sit on the patio looking at the ocean every morning while drinking my coffee was amazing. And another oh....they have tons of DVD’s/games and Dish plus free WiFi.
Another thing I wanted to mention which I loved being there was an ice cooler. Swipe your card and get however many bags you needed. Over priced yes but worth it because it was convenient...absolutely!
We will be back! Soon I hope :)

King size mattress in master was terrible. Simmons is one of the worst. I've been in the mattress industry almost 20 years and can attest to it. Other than that everything else was great. Change that terrible mattress.

We rented 2 condos in Phoenix VI, units 6608 and 6409. We have been renting from Brett Robinson for over 30 years and I’ve never been more disappointed in two units before. Both were dirty with hair in all corners of the rooms, grungy carpet in 6608 and blood stain on pillow in 6409. There was no tv in one of the bedrooms in 6608 and it wasn’t advertised as such. 6409 had 3 cups and almost no cookware. BR was receptive and bought new cooking ware on day 3 but someone should be checking that. The bathroom shower door was disgusting with black spots and peeling silicone everywhere. I would expect that at a cheap motel , not a $400 a night condo. Phoenix condos used to be nice but I think Brett Robinson needs to urge their owners to update units and get better cleaning crews, especially with the supposedly new COVID cleaning they are doing. I would be hesitant to to stay with BR again.

Location was great for the Phoenix All West Suite room 504. Outside pools were very clean. Unfortunately upon arriving the front desk was very rude and acted very annoyed at us arriving. Poor communication once room was booked. The room had a large hole in the Sheetrock of the ceiling, the dishwasher had a large burn spot on the door and the add said newly renovated. Housekeeping did do touch up the first day but nothing after; I had to go to the front desk for towels, toilet paper and dishwashing soap everyday and take our trash out each day myself. When the front desk was asked about it they just kept saying they were short staffed and that someone had signed off saying they had done and they were trying to find out who falsified their reports. Just felt for what we paid it could have been a little better.

Island Winds East is definitely an older complex. Our condo, 803, was updated and very nice; however, the complex itself was not.

Upon arriving, we were told that we actually couldn’t get into our room until 5, even though our confirmation email said 4. After waiting for an hour, I had to go into the office and demand the keys because I had watched our room and no one was inside cleaning.

If you aren’t concerned about a nice complex and pool then you’ll be happy here. Luckily, we were able to stay in a much updated room.

We arrive to get are room at Phoenix 3 and as we got to to are room the door code did not work they finally gave us a one time code to get in as they created us like 3 different codes That still didn’t work. We finally got inside and the musk smell would knock you down. As we unpack I fine the kitchen floor wet were the fridge had been Leaking under the cabinets creating a serious mold issue. The manager came up finally to get the code to work as I explain the smell and mold inside the cabinets. He was outstanding on the issue along with the lady at the front desk! He move us over to Phoenix 4 building and the room was great and we enjoy the week. Things happen and we have no control over things...we were mad about the room but they went the extra mile to make things good for us on the other building that was next door I would stay there again. I do have one thing I think that every room needs to be expected after it’s clean before letting people move in for the week like the drains and make sure everything is working.

The facility was very nice. There were a couple of issues. When we walked on the floor barefoot, our feet would become filthy. We thought it was the floor of the deck. We asked the desk to have someone come clean the deck floor and they were very helpful. Unfortunately, the dirt was coming from the hallway. Other than that, the condo was very clean. The elevators were slow on the move in day, but other than that they were fine. The pool area and beach area were wonderful. I would recommend staying at the Phoenix West condo if you are in the Orange Beach area

We were in unit #2034 in Phoenix II. It was very comfortable on the third floor facing the ocean. The facility is very clean and kid-friendly. We have a few suggestions for this unit: the fuse box door would not stay shut for some reason; the bath tub/shower needs to be updated; the handrail in the shower kept falling out; the kitchen drawers would fall down when opened; bring extra hangers; the bedspread was gone and there was a ticking noise in the ceiling fan in the bedroom. Other than that, we loved our stay, and we will return. Everyone was super friendly.

We were in Phoenix X unit 1406. There was blood on the sheets in bedroom #2, the master bedroom did not have a sheet, the shower curtain in the master bathroom had a stain on it, one chair on the balcony was missing a leg, the WiFi was terrible, two of the remotes needed batteries and the door to the balcony from the master bedroom leaked during the rain storm.

Very clean, attentive customer service, quick repair requests.

Weve been going to Orange Beach for 14 years and have stayed at Phoenix VII for the last 5 and have always had great service. This year we booked with Phoenix VIII in order to secure a 3 bedroom condo as our children and grandchildren were vacationing with us. Unit 81204. My first encounter was Irene at the front desk. She was outstanding!!! Irene was friendly, personable and very accommodating. We arrived early and our room was being cleaned. Irene called housekeeping to inform them and we were able to get us in to our room early. We appreciated this after a 10 hour drive. Our unit was very nicely decorated, was large enough to accommodate 6 adults and 3 children. The balcony was roomy and the view was spectacular!!! Everything was clean and well furnished. I only had a minor issue.
The refrigerator was not very cold and we couldnt get the temp down. I asked if maintenance could come take a look and was told I would have to contact my booking company. I told them it was Brett Robinson and they said I needed to call you directly. So I just googled how to reset the temp and it worked fine after that but could only get 3 or 4 cubes of ice from the icemaker. There was lots of hand sanitizer available throughout the building and all Covid issues were well covered. Thanks for another fantastic vacation! We will see you next year!

This was our 20th year vacationing in Orange Beach. Needless to say, we absolutely love it!! Beautiful beaches, great restaurants and great entertainment for all ages!
Stayed 10 days in Unit 904 vs our previously owned Unit 1407 which we completely updated. While 904 is rated a premium unit and decorated quite nicely, I’d like to make a few recommendations as a previous owner.
* While king size bed is nice in BR 1 it is very tight to get around.
* Same for BR 2 which had 2 queens. My granddaughters loved having their own beds but room was tight and little drawer space for clothes.
* Master BR was great.
* Master Bath had walk-in shower which I specifically need due to severe arthritis; however, a seat/bench would’ve been nice to sit down on to alleviate chance/fear of falling.
* LR/DR area nicely furnished; however, again, almost too much furniture which made space around DR table tight. Lazy Boy recliner nice but manual lever very hard to put up/down.
* Storage chest in LR with ball, games, coloring books, etc a nice touch.
* Drawers in both bathroom vanities would’ve been nice.
* Kitchen nicely furnished; however a non stick skillet as we as a griddle would be nice for pancakes or eggs which don’t cook well in stainless steel.
* For a premium unit I expected fridge to have water/ice dispenser which it did not. Also, it was not the same fridge shown in online picture gallery.
* DW and range (loved double ovens) as well as W/D were great!
* Hall closet locked for owner’s use which gave no space for linen storage. Not sure why owner needs two closets plus outside storage closet.
* Balcony furniture was very nice (not like picture gallery); however, tile had been ripped up which we specifically wanted. Again, picture gallery showed tile.
* BR carpets looked a little worn.
While we loved our stay and only stay in Phoenix X, we will try to book our old Unit 1407 next trip.

We took a second 3 night trip to Orange Beach May 28-31, 2020. We had been the first of May and decided to return again since restaurants and activities were opening. We stayed at Phoenix West for the second time. Our first experience at PW was in room 1705. It was great. This trip we stayed in room 1006 and we were again very pleased. Both rooms were well decorated and well stocked with everything. Very clean also. The pools at PW are very large and provide a lot of chairs. The personnel at the front desk both trips were nothing but kind and accommodating. The entire process from making the reservation to checking out was handled efficiently. I would recommend a stay at Phoenix West to all.

Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .

Last week my husband and I stayed at Phoenix 2 number 2034. We got to check in early which was nice but the smell when we opened the door was awful! I wasn’t sure I would be able to stay there but we went and bought air fresheners and eventually it was tolerable. The condo was very outdated and not very clean. It felt very grungy. There was also no supplies in the condo. Just 1 roll of toilet paper, a roll of paper towels and 1 packet of dishwasher powder. The drawers in the kitchen almost fell out when you opened them. We wouldn’t even sit on the couch. The bed was comfortable but there was only a cheap itchy blanket for cover. The elevator also smelled bad and the whole complex wasn’t very clean. I will say the shower pressure was good and the furniture on the balcony was nice. We have been to Gulf Shore/Orange Beach many times and this was the first time we stayed at a Phoenix property. I don’t think we will be going back.

We really liked Phoenix 1. We stayed in unit 1126. Accommodations were fine but the decorations and furniture could use updating. The dining chairs looked like they were out of a medical office waiting room. The outdoor furniture is way out of date too and some of the straps were broken on the chairs. We would stay at Phoenix 1 again but not this from. The bed was comfortable

WE STAYED IN PHOENIX 1 CONDO NUMBER 1092.
WHEN WE GOT THERE THE SHEETS WERE STAINED UP BAD. THERE WAS A DIRTY RAZOR IN THE SHOWER. SAND WAS ALL OVER THE FLOOR. I KNOW AT THE BEACH THERE IS SAND BUT YOU COULD TELL THE FLOOR HAD NOT BEEN CLEANED. THERE WERE DIRTY DISHES IN THE ROOM. THE LIGHTING WAS HORRIBLE. THE CODE FOR OUR DOOR HAD TO BE REDONE 3 DIFERENT TIMES BECAUSE THE CODE WOULD NOT OPEN THE DOOR. THE CEILING AND WALLS NEED TO BE CLEANED THERE WERE SPOTS ALL OVER THEM AND THE FURNITURE AND THE RUG IN THE LIVING ROOM PART WERE STAINED UP. THE WASHER AND DRYER TOOK FOREVER TO WASH AND DRY! THE WASHER LID WAS BENT SO IT DIDNT EVEN CLOSE GOOD. THE TOWELS THAT WERE IN THE ROOM GOT FUZZ ALL OVER EVERYTHING EVEN AFTER THEY WERE WASHED! THE TV IN THE MASTER ROOM WOULD NOT WORK.
THERE WERE NO EXTRA BLANKETS AT ALL FOR US TO USE ON THE PULL OUT COUCH! JUST OVER ALL BAD ROOM EXPERIENCE.
WE HAVE ALWAYS LOVED ANY OF THE PHOENIX ROOMS BUT THIS ONE NEEDS SOME WORK DONE AND NEEDS TO BE CLEANED ESPECIALLY FOR THE AMOUNT OF MONEY WE SPENT TO STAY A WEEK!

So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!

We stayed at Island Winds West. There were no batteries in two remotes, the WiFi was horrible and there wasn’t enough parking for all the guests. We had to park in public parking down the street. This condo wasn’t cheap and I would expect to have a parking space. We were told by the security person if we were staying in West we couldn’t park in the East parking lot.