BRENWOOD MOTOR Reviews 

We were slightly unsure of what to expect having never purchased a vehicle online, but we're very pleased with the experience from negotiating the part exchange to receiving the car in Oban (avoiding a long journey from Mull to Kirkcaldy(.

Good communication from start to finish. Barry made purchasing the car so easy after two previous bad experiences at other garages. Car was immaculate. Barry couldn’t do enough to make the experience smooth and enjoyable.

I bought through Brentwood because a family member all ready bought a car from them and only had nice things to say about them. I found them very helpful but not pushing for a sale. The person I was dealing with was a nice young lad who took me through the buying process as some of it is done on line.

This is the 2nd time I have bought a car from brenwood. Jake was amazing from start to finish. Great communication and went above and beyond. I would highly recommend this garage!

Very easy and quick process. All the information was clear and provided upfront. I received my car within a week, and the seller was great to work with. Overall, a very positive experience.

I just bought a beautiful Citroen c5 from Brenwood. Fabulous service from start to finish and genuinely some lovely people. Barry could not be quicker to help or answer my many, many questions, many questions! They even had the car ready quicker than expected and allowed me to pick it up at closing time.
I’m thrilled with this experience and hopefully will be a customer of theirs for a long time.

I recently purchased a Mercedes‑Benz SLK 250 AMG Sport from Brenwood Motor Company, and the whole process felt straightforward and genuinely customer‑focused.

Barry, who handled the sale, was excellent throughout — friendly, approachable, and consistently clear in his communication. Nothing felt rushed or pressured. I travelled from Edinburgh to Kirkcaldy specifically to view and test‑drive the car because it had the exact spec I’d been searching for, and it was absolutely worth the trip. The car was well‑presented, exactly as described, and the test‑drive experience was relaxed.

I’m very happy with both the car and the service I received, and I’d confidently recommend Brenwood Motor Company to anyone looking to buy their next car.

From start to finish. The very best experience. Barry was attentive, kept open communication. Went above and beyond.

Cannot thank you all enough.

The best car company, the best staff. Thank you, Mr. Barry Farmer for all the help.

We bought from them few new cars over the last 14 years. But recently it turned into a joke. We been complaining for poorly working crash/safety systems in our new Suzuki, but it was ignored. I was trying to book another visit but this time staff was rude over the phone, claiming that my English is so bad so unable to understand, or they will put me into the court...Ha Ha Ha Simply we left to another service and issue was fixed in one hour.

Brenwood are a corrupt company especially the parts department manger and owners very bad customer service and the mechanics have no idea how to fix cars or where parts go do not buy use dundee or Glasgow or sims suzuki the customer service is over the top and go out there way to help reported brenwood to trading standards this company are scammers

I purchased a car from Brenwood Motor Company in February 2024 and reported a clutch issue the same day. Unfortunately, my concerns were not taken seriously, and I was told the car was fine — even offered a driving lesson instead of proper mechanical help.

The car became undriveable multiple times, including during a medical emergency involving my child. For nearly a year, I was without reliable transport. Despite getting support from Trading Standards, Consumer Advice Scotland, and a ruling in my favour from the Motor Ombudsman, the company ignored all efforts to resolve the issue.

It took formal legal action to finally reach a settlement. While the matter is now closed, the process caused a great deal of stress and inconvenience that could have been avoided with honest, responsible customer care.

I’m sharing this review so others can make an informed decision.

Sales team are amazing but god forbid you need anything else!! the service team or whoever answers the phone they don’t care to help you at all. I unfortunately had to deal with a lady called Jane who was very condescending and when I asked to speak with someone else she refused even though she couldn’t answer my questions!! The customer service is shocking time and time again! Had nothing but constant issues and I know it’s not the cars fault as I have had the same model before

Have been with this company for years and have never been let down they are all so very helpful and the cars wee have bought have all been excellent after sales are second to none thank you all

Recently purchased a used Suzuki from Brenwood, great service and knowledgeable staff who went above and beyond to help me choose the right car for me. Will use again in future. Thank you all

Great customer service from Barry Farmer, love my new S-CROSS its a dream to drive.
6 gears!!
Made the experience very smooth and took time to chat about everything and then connected my phone, explained all fab features of my new car.
Thanks Barry, one of Breenwoods hero's

Parents not happy at the amount they charged for labour for a mini service & MOT £270.
Parts £39.33
MOT £50
Mini service resulted with a bill of £270 ( MOT passed, no work required)
Pensioners, could not believe the price labour was £194.00
Disgraceful

Have dealt with this company for over 20 years now and I don't even live locally now. Just bought another Suzuki Vitara. Excellent service, value for money. They sorted everything out but the best bit is no sales pressure. Nothing is any bother to the staff and you are always treated so professionally but friendly at the same time. I wouldn't go anywhere else!

DO NOT USE THIS COMPANY!

We placed a £500 deposit on a Mercedes GLE. The Sales person we dealt with is David.

After reading other Trustpilot reviews we became anxious about buying from this company (approximately 200 miles from our house). The dealer also asked for payment in full (£38k) 2 days before we could take ownership of the car. Having not seen the car in person, and reading the reviews here, you can imagine our concern.

We found the same car with significantly less miles, and on a more recent number plate, for the same price within 30 miles from our location.

When cancelling the order with Brenwood David couldn't get me off the phone quick enough, was not willing to provide contact details of management, and was not willing to discuss the return of our £500 deposit.

After doing some research we have established that under UK consumer law we have certain protections, including a cooling off period of 14 days, as the purchase was done by phone and not in person. Also, due to the fact that no contract was signed. During this period, according to Consumer Contract Regulation 2013, we have a right to cancel and receive a full refund.

On discussion with several other dealerships non of them had requested a non-refundable deposit.

I would advise anybody considering it not to deal with this company. Our experience is has been terrible and we feel £500 has been stolen.

Very, very disappointed in Brenwood. After being flooded with emails and texts promising "you've been selected by Suzuki GB & Brenwood Kirkcaldy to receive a substantial financial support package", "at a significantly reduced price", "This considerable support ", "be assured this is a genuine and unique opportunity to upgrade your current", "and is only for drivers who qualify for this exceptional financial incentive" & "We look forward to welcoming you back to Brenwood Kirkcaldy and helping you drive away the New Suzuki Swift at a very special price". That load of tosh amounted to £500 off and a sub par offer on my Ignis. So much so I couldn't be bothered arguing and left. I guess my next car isn't going to be a Suzuki if that's how valued as a customer I am.

Edit: I was wrong, the £500 wasn't the special offer, that was a separate 'loyalty' bonus. Which means there was literally no offer, so false advertising which is getting reported for all the good that will do.