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3.2
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The plumber looked at the job and gave us a low quotation with which we were pleased (£100 for the labour plus parts pro rata). Then he changed his mind and said the labour would cost £180 and the job would cost a round figure of £300. We were in a hurry (having guests in the house and one of our two lavatories out of service) so we reluctantly agreed.
Trust nothing this man says.
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